... 85–86, 96, 104 , 131, 181, 20 1, 21 5, 22 0 22 2, 22 5, 23 0 23 1, 24 1, 25 4, 25 7, 26 9, 27 2 27 3, 27 5 27 6risk 3, 6, 13–15, 18, 20 , 22 , 26 , 66, 71, 84, 133, 183, 20 3, 21 6, 22 4, 25 5, 26 8, 27 1, 27 3Sscientific ... with 21 8 22 2StaffCoach™ xii, 2, 3, 15, 16, 19, 26 , 34–77, 80, 82, 88, 90, 92, 108 , 122 , 131, 134, 143, 151, 169, 176, 197, 20 0 20 1, 20 3, 22 7 25 8, 25 9 26 4, 26 6 27 2, 27 4, 27 6Model x–xiii, 2, 37–77, ... commitment 127 – 128 mutuality 3, 10 11, 19, 22 , 26 OOsborne, Tom 23 3PPaterno, Joe 23 2patience 3, 15–16, 17, 20 , 22 , 26 , 54, 90, 128 – 129 , 130–131,136, 24 7, 25 0, 25 1, 25 2patient leadership 127 , 128 –131perspective...