... 14–15 in executing phase, 179–181execution results in, 39 in initiation phase, 124–129integrity in, 36–38leadership in, 38–39 in monitoring, control, and reportingphase, 232–234 in planning ... 72leadership in executing phase, 210 in initiation phase, 130–131 in managing customer expectations, 59,63, 66 in managing management expectations,76, 80 in managing team expectations, 90, 96 in monitoring, ... charter in, 115–118project scope in, 118–121TACTILE approach to, 124–129integrity in executing phase, 209–210 in initiation phase, 130 in managing customer expectations, 59,63, 66 in managing...