... we
changed the procedure for receiving large orders. We used to have two
people check in the order. One would check the computer system and
verify the order against the packing list, and the other ... the merchandise. Now, one person has to do both jobs. So,
I had to learn how to use the computer system where the electronic
packing lists and orders are stored.” The intervi...
... discuss pos-
sible theories; then each scientist works alone to examine the possi-
bilities within the theories. Each week, the researchers are excited to
come together to discuss their findings. However, ... Accountability suggests that we accept the consequences
of our actions. First we take the action, and then we stand behind the
action by taking responsibility for it. We coup...
... questions, the interviewer or hiring man-
ager can determine whether the candidate will find satisfaction in the
job for which he is applying. These questions serve to help the candi-
date and the interviewer ... step—progressive discipline. The inter-
viewer must determine whether the candidate gave the employee in
question fair and ample coaching and counseling, and then whe...
... Washington, D.C.
The EQ Interview
The EQ Interview is an essential resource for managers in all sectors of
the economy.”
—Darlene Bigler, Executive Director, Community
Action Southwest
The EQ Interview ... hiring managers and interviewers to assess EQ
competencies. It gives hiring managers and interviewers a description
of each of the EQ competencies, examples of th...
... healthy ways The ability to invite
12 THE EQ INTERVIEW
(continued)
Finally, the model includes mastery of purpose and vision. It is the
most internally seated of all the aspects of emotional intelligence, ... that followed a particular behavior. This gives the
interviewer insights into the intentions behind the behavior as ex-
pressed by the candidate. The intervi...
... INTERVIEW
icance of the action by minimizing the impact on the other person,
(3) stating that the victim brought on the action by some sort of be-
havior on the victim’s part, and (4) stating that they (the ... Without realizing it, the
candidate proved his boss’s point when he interrupted the interviewer
as the interviewer asked a clarifying question.
Emotional intel...
... determine whether she will succeed in the job
for which she is interviewing. The questions above prove difficult for
candidates because they may feel a need to guard against telling the
interviewer ... time when they were criticized. The interviewer
must set the tone so that the candidate feels comfortable. Be sure to
include questions that ask the candidate to point to evidence...
... coworker interviewed for the
38 THE EQ INTERVIEW
discern more of their needs. He added another $50 million to the pro-
ject by managing his excitement and eagerness. And the clients felt
that the ... strong foundation for emotional
intelligence. Ascertaining whether the candidate has this foundation
requires the interviewer or hiring manager to use a one-two approach
in...
... go so well.” Then lis-
ten for the candidate’s ability to bounce back. First, what alerts the can-
didate to his response to bad days? Then, does the candidate have some
44 THE EQ INTERVIEW
CHAPTER ... look for how the candidate planned
and prepared for the conversation by anticipating the reactions of the
other party. For example, the candidate may relay a situation sim...
... viewing a particular
situation
62 THE EQ INTERVIEW
E
mpathy, which is the ability to understand the perspective of
others, constitutes the second area of emotional intelligence. Em-
pathy is characterized ... of
questions, the interviewer should be determining whether the candi-
date is helpful without being asked. First, is the candidate able to see
the need? Second,...