... viewing a particular situation62 THE EQ INTERVIEW Empathy, which is the ability to understand the perspective of others, constitutes the second area of emotional intelligence. Em-pathy is characterized ... why the question about whether ornot the candidate has ever resented helping someone is important. Itwill give the interviewer an idea about how the candidate balancesthese points.Another ... within? During the interview process, these questions can help you determine whether the candidateunderstands, expresses, or displays empathy toward others. Look for ev-idence that the candidate...