... International Journal of Operations &
Production Management, 20 (7), 754-71.
10
HOW TO MEASURE THE IMPACT OF A CRM STRATEGY ON THE FIRM
PERFORMANCE
ABSTRACT
CRM strategy (Customer Relationship Management) ... revolutions because of the important economic and social
effects derived from it.
This revolution involves the reformulation of the key resources for the...
... budgeting: the impact of third way modernisation on local government budgeting
Hofstede, G. (1968), The Game of Budgetary Control. Tavistock, London.
Hood, C. (1995), The ‘new public management in the ... structures on the practice of budgeting.
3. To assess the impact of public/private
partnerships on the practice of budgeting.
4. To examine the impact...
... rates
conditional on the age of the bond Altman found that the cumulative bond mortality increases with the age of the
bond and can reach as much as 32 percent for B-rated bonds over a ten-year period. The ... firm's long-term debt, we hope to be able to explore its impact on the risk of default.
We posit that the default risk is an increasing function of t...
... owned the traditional room. All kinds of certificates are hanged on the
wall of meeting room or in the director’s room.
The decoration of each department in the back office often depends on the ... sections. The number of employees now is 110 people.
35
saving deposits sections and transaction offices are in the same location with the
head office of bra...
... Table 3.
The impact of rural-urban migration on child survival 139
six months less than children of rural non-migrants, but only one month longer than urban
non-migrant children. Since all of the ... of life, if
they have continued access to the economic resources of a non-migrant father, or if they
indirectly benefit from remittances received from the migrant mother or...
... section in consultation with the Director of1 9
the Office of Research on Women’s Health and with the2 0
advisory council for the Institute.21
‘‘(b) R
ESEARCH
, T
RAINING
,
AND
I
NFORMATION AND
22
E
DUCATION
.—23
‘‘(1) ... regarding the impact of environmental
factors on women’s health and disease prevention.
Be it enacted by the Senate and House of Representa-1
tives...
... and
the flow -on effects on the real economy. This report outlines the impact of sovereign risk
concerns on the cost and availability of bank funding over recent years. It then describes the ... assistance. This contained contagion. See Bank of Italy (2010) and ECB (2010b).
CGFS – The impact of sovereign credit risk on bank funding conditions
23
An indi...
... significantly impacted
by SLR (Figure 2d). This is partly explained by the impact of SLR on the A.R. of Egypt’s
agricultural extent. Indeed, most of the impact of SLR on the agricultural sector of the ... indicators for each of the 84 developing countries and 5 regions.
Second, we assess the impacts of SLR using existing populations, socio-economic
cond...
... participants at the research brown bag (SIM area) of the London Business
School, the academic conference on Social Responsibility at University of Washington - Tacoma, the 2010 European Academy
of Management ... examining the impact
of CSR on investment recommendations and, by extension, on equity-holders’ expectations of
value creation, our work broadens th...