... people problemsintuition, 259– 260 in delegating, 222role of, 68 job descriptions, 21, 141, 266 – 268 job expectationsgoals, 265 – 266 performance standards, 268 –270judgingwith body language, 1 26 128dislike ... delivery,58lack of management follow-up, 61 62 management timing, 61 organization communication issues, 62 63 organizational obstacles, 59 61 surprises and, 10–12complaining, as communication style,258conflict, ... and the direct reports because the roles areblurred. It is unclear when the manager wears the peer hat and whenshe wears the manager hat.When you are given the new management duties, the first...