... 214–216when to use, 2 13 214assumptions, 45authority levels, 31 33 for delegated task, 234 availability, communicating with, 13 14‘‘bad blood,’’ 133 – 134 Balboa Bay Club & Resort, 26 30 , 178–180behavioral ... former, 136 , 140–1 43 people problemscauses, 130 – 135 defining, 129– 130 preventing, 135 questioning to prevent and solve,98–100solution process, 135 – 136 solution process, examples, 137 –166typical ... processincluding others, 1 73 questions for, 96–98delegatingbenefits of, 2 23 225challenges, 228–229deciding on tasks for, 234 – 236 DREAM process, 233 – 234 employee refusal of assignment,229– 231 excessive...