101 WAYS TO REALLY SATISFY YOUR CUSTOMERS ppt

... tooUNDERSTANDING YOUR CUSTOMERS 11 101 WAYS TO REALLY SATISFY YOUR CUSTOMERS 6 Encourage your customers to give you their opinionsWe all need feedback from our customers. We need to knowthat we ... 141 101 WAYS TO REALLY SATISFY YOUR CUSTOMERS viii7 If you ask for opinions, be prepared to listen to themIf you are going to ask your customers for feedback on your business, you need to be ... customers will definitely notice thechange. GETTING A HANDLE ON CUSTOMER SERVICExxvHow to keep your customers and attract new onesPLUS20BONUSTIPS SATISFY your customers 101 ways to really IntroductionI...

... TO REALLY SATISFY YOUR CUSTOMERS 12 101 WAYS TO REALLY SATISFY YOUR CUSTOMERS 4 Observe your business objectivelyIt can be difficult to be detached from your business and to look at it from ... forgotten in theclutter of day -to- day activity. UNDERSTANDING YOUR CUSTOMERS 7 101 WAYS TO REALLY SATISFY YOUR CUSTOMERS xxx7. It is difficult for customers to buy products. 8. Staff have ... back when promised. 101 WAYS TO REALLY SATISFY YOUR CUSTOMERS xxii6 Encourage your customers to give you their opinionsWe all need feedback from our customers. We need to knowthat we are giving...

... technical to be concerned with here—the sky’s the limit,but try to put yourself in your customers shoes.Try to think as your target market would if they were to do a search forinformation on a topic ... locationas well as a Web site. These can be your loss leaders to get customers to comeinto your business.You can develop a coupon banner ad that links to your site, where thecoupon can be printed. ... convey to your Web developer what you want your Web site to achieve. You obviously will have a number of different objectives for your site,but many of these objectives can work together to make your...

... Your siteshouldincorporatepermissionmarketing,wherevisitorsareencouraged to giveyoupermission to sendthememail,newsletters,ande-specialsonaregularbasis.Chapter4hasexamplesof ways to encour-agevisitors to request to beadded to your emaillist,andChapter12providesallthedetailsonstayingintouchwiththosewhogiveyouthatpermission.• Your siteshouldbedesigned to encouragecustomerloyalty.• ... 136WhyEmailIsNotDead 13626 101 Ways to Promote Your WebSite(promote.maxpress.com) Keep your titletagsbrief—intherealmofve to tenwords.Thelonger your titletagis,themorediluted your keywordsbecomeandthemorelikely your titletagis to betruncatedbyasearchengine.Googledisplaysamaximumof66characters.Yahoo!Search,ontheotherhand,permitsup to 120charactersforatitletag. ... and one ways to promote your web site.HF5415.1265.S93 2011658.8'72 dc22 201002843310 101 Ways to Promote Your WebSite(promote.maxpress.com)ofthecompetitiveanalysis,and your ownideas,aswellasthoseofothers.Thisisdonethroughtheprocessofstoryboarding....

... 101 Ways to Market Your Business 101 Ways to Market Your Business is a collection of marketing strategies that can be implemented to help your business gain more ... market. 70. Team up with your weaker competitors to better your stronger competitors. 71. Publish the results of any positive survey you have just asked your customers to complete. 72. List ... protect part of your website that potential visitors need to “log in” to view. 32. Ask customers what they would like to see offered by your business in the future. 33. Organize your marketing...

... customer’s back and put it on your back. Instead of asking the customer to call your customer service department, offer to call the customer service department yourself. Offer to call UPS to ... easy to apply you can start using them today. And, they’re so effective you’ll want to continue to use them for a lifetime. 101 ways to succeed in selling is small enough to keep in your ... is really turning lemons into lemonade. 34. Use the Customer’s Address Book to Get Referrals Before you ask for referrals, ask customers to get their address book so they can write your...

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