... of mass instruc-tion. Training, 40(2), 20-30.Spitzer, D., & Conway, M. (2002). Link training to your bottom line. ASTDInfo-Line Report. Alexandria, VA: American Society for Training andDevelopment.Sveiby, ... mainly agree that by invest-ing in e-learning, companies try to gain three types of benefits (Hartley, 2003;Shank, 2002):1. Streamlining learning processes through cost savings (instructionalcosts, ... www.systems-thinking.org/kmgmt/kmgmt.htmBerry, J. (2000). Corporate training—the e-learning center—companies usingmetrics to justify e-learning’s impact on strategic business goals.Internetweek,...