... 16 7 16 9Energy, 11 1 11 3, 14 9, 17 9 18 1Ethical issues, 49, 63, 74FFailure, 79, 82, 15 5 15 7Farley, Frank, 17 6“Farming” sales style, 2 01 “Flow,” 12 0, 17 6Focusconcentration, 11 9 12 1on customers, ... 26–27, 29– 31 Covey, Stephen, 18 1Creativity, 19 , 46, 89– 91, 11 9 12 0, 2 01 Csikszentmihalyi, Mihaly, 12 0Culture, corporate, 26–27, 29– 31 Curie, Marie, 11 6 11 7Curiosity, 11 5 11 7The Customer Driven ... sales, 200–2 01 GGame plan improvement, 19 5 19 7Goals, 11 3, 12 9, 16 4Golf, 18 7 18 9, 19 1 19 3, 19 5 19 7Greenspan, Alan, 10 1Grove, Andy, 6HHappiness, creation of, 18 3 18 5Hart, John, 14 4Hiring,...