Strategic Information Management Third Edition Challenges and Strategies in Managing Information Systems by ROBERT D GALLIERS and Dorothy E Leidner 8 ppt

... the roles of the stakeholders involved, and how the results are perceived. We found that in all three companies the executive board, IT management and line management are heavily involved in the information ... the impact (both intended and unintended) of the strategy once implemented. Smits and colleagues describe the information strategies of three major insurance comp...

... In the three cases we investigated all respondents gave feedback at least once, partici- pated sincerely, and added notably to the case descriptions. By following these procedures a validated ... describing and assessing the informa- tion strategy from different perspectives. This procedure resembles the Delphi procedure (Turoff, 1970), whereby several persons are interviewed individu...

... they were discussed by IT and business executive identified. How the level of shared domain knowledge had influenced communication and the understanding that IT and business executives displayed ... alignment measures being high and the other three being medium. The increased alignment apparently improved both business and IS performance. LEASE seemed to have finally succeeded in...

... enhance, and expedite intra- and inter-firm knowledge manage- ment (Alavi and Leidner, 19 98) . Knowledge management systems (KMS) are intended to help organize, interpret, and make widely accessible ... before decision making, and greater understanding of the business (Leidner and Elam, 1995; Elliott, 1992). Evidence also suggests that EIS allow single- and double-loop le...

... other manner) are counted as ‘experience,’ while examples generated elsewhere are not. Within the knowledge system framework, the distinction between learning by experience and learning by example ... However, it would also include knowledge created around other interdependent processes. Insight #6: Methodologies for redesigning IT-enabled knowledge-creating customer support processes...

... and individuals identified for monitoring performance and delivering benefits. Variables impacted by the IT/IS investment were identified and decomposed into a hierarchy based on key operating ... also need to be made between the individual’s performance in the assessment role and his/her own appraisal and reward. The steering group should regularly review the benefits gained, f...