... 22 1 22 4monitoring, 161, 21 2 21 5monitoring, control, and reporting phase, 21 1 23 6case study of, 23 0 23 6control in, 21 5 22 4monitoring in, 21 2 21 5reporting in, 22 4 23 0TACTILE approach to, 23 2 23 4Motorola, ... 104–115preplanning in, 121 – 122 26 0INDEX project charter in, 115–118 project scope in, 118– 121 TACTILE approach to, 124 – 129 integrity in executing phase, 20 9 21 0 in initiation phase, 130 in managing customer ... 60reporting, 22 4 23 0 to customers, 22 8 22 9 to management, 22 4 22 8 to team, 22 9 23 0Richmond, Vincent, 45–47risk avoidance plans, 198Royer, Isabelle, on true believers, 46schedule buffer, 191–1 92 schedule...