influence of price and quality to customer satisfaction
influence of price and quality to customer satisfaction
... purpose of this article is to analyze literature and find out empirical evidence on product price and quality influence on customer satisfaction through neuromarketing approach. Customers’ satisfaction ... he states: “The key to customer retention is customer satisfaction (Kotler 1994). Even it is agreed in the literature that price and quality has high effect on customers satisfaction; still ... ostensibly better quality comparing to that obtained by traditional methods. The whole article reveals that price and quality is an important factor for customer satisfaction which leads to marketing...
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Customer satisfaction: review of literature and application to the product-service systems
... Model of Customer Satisfaction The Kano et al. (1996) model of customer satisfaction classifies product attributes based on how they are perceived by customers and their effect on customer satisfaction ... overview of tools for measuring customer satisfaction excluded practical advice on how to develop these tools and how to analyse collected data, due to the general nature of these tools and availability ... levels of customer satisfaction. Examples of these include the possibility to rent a tool for a longer period of time for the standard rate (service) or the existence of a possibility to rent...
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Alternative designs and methods for customer satisfaction measurement
... in terms of customers or transactions. Other types of CSM surveys include new customer surveys and lost customer surveys. New customer surveys help ensure customer relationships get off on the ... (Israel, 1994). The types of customer surveys most often used for measuring customer satisfaction include general customer satisfaction tracking and transaction satisfaction tracking, determined ... initial quality) , while lost customer surveys can help identify root causes of problems driving customers into the arms of the competition. Sample design refers to how we define who the customer...
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Tài liệu Evolution of GSM and cdmaOne to 3G Systems pptx
... 4406CHAPTER 6. EVOLUTION OF GSM AND CDMAONE TO 3G SYSTEMS of engineers towards methods of multiple access. The meagre spectrum of 1.25 MHz at thetop of the AMPS band was just about adequate ... codes to prevent the crest factor, i.e. the ratio of the peak -to- mean transmitted power, from becom-ing too high. The crest factor is allowed to be up to 18 dB. We recall that in the presence of ... EVOLUTION OF GSM AND CDMAONE TO 3G SYSTEMSrate of 0.16, 0.26, 0.53 and 0.64, respectively; while for 8-PSK the bit rates have the highervalues of 14.5, 29, 32 and 38.8 kb/s for code rates of 0.42,...
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Tài liệu The Game of Life and How to Play It pdf
... go, and take your mental hands off; put it in God’sHands, and use this statement: I put this situation in the hands of Infinite Love and Wisdom; if this trip is the Divine plan, Ibless it and ... appearance of a terrible skin disease. The doctors told her it was incurable, and she was in despair. She was on the stage, and she fearedshe would soon have to give up her profession, and she ... send love and goodwill to every inhabitant, and it isrobbed of its power to harm.Man can only get the right idea of nonresistance, throughspiritual understanding. My students have often said:...
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the situation of dolllarization in vietnam, it impacts on accounting system and economy of vietnam and actions to fight its
... prices will increase profit per unit of product sold, and if other factors constant, the sum of their profits will rise, encouraging investors to open wide production, contribute to reducing unemployment. ... Indonesia and Thailand are about 7% to 10%. The State Bank of Vietnam wants to reduce this rate by 15% in 2013. Contrary to the trend of structural transformation of deposits, the share of loans ... Statistics Office, the amount of international visitors especially tourist visitors to Vietnam increased from 2000 to 2010, this amount is calculated in million people. In 2000, international visitors...
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1st Meeting of Ministers of Health and Education to Stop HIV and STIs in Latin America and the Caribbean pptx
... implementation of the Program of Action of the International Conference on the Population and Development, of July 2, 19997;z The Declaration of the Tenth Ibero-American Summit of Heads of States, of ... and delivered with full respect for human dignity. And, within each countries’ legal framework, that they take into account the specific needs and demands of sexual and reproductive health of ... in order to improve the quality of the information and messages disseminated and to make them more consistent with the Ministries’ comprehensive sexuality education and promotion of sexual...
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The Game of Life and How to Play It potx
... profound, full of wisdom and have inspired thousands of people for several decades. She was an outstanding proponent of the power of thoughts. She taught that life is a game and in order to ... beautiful things and had often tired of the management of her home, and had said repeatedly, "I'm sick and tired of things - I wish I lived in a trunk," and she added: "Today I ... of Life And How to Play It The Game of Life And How to Play It By Florence Scovel Shinn forgiveness. It is the law which frees man from the law of cause and...
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Báo cáo khoa học: Co-incorporation of Ab40 and Ab42 to form mixed pre-fibrillar aggregates ppt
... University of Toronto, Toronto, Ontario, CanadaSenile plaques, the invariable hallmark and likely proximalcause of Alzheimer’s disease (AD), are structured deposi-tions of the 40- and 42-residue ... and dying neurons [12–14].Correspondence to A. Chakrabartty, Division of Molecular and Structural Biology, Ontario Cancer Institute and Department of Medical Biophysics, University of Toronto, ... Also,mutations of the presenilin genes have been linked to familial AD, and appear to lead to an increase in theratio of Ab42 to Ab40 [11]. Transgenic mice overexpressing a mutant form of APP develop...
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Báo cáo khoa học: "Noun Phrase Chunking in Hebrew Influence of Lexical and Morphological Features" potx
... setting of SVM for chunking uses for the context of the token to be classified a window of two tokens around the word, and the features are the PoS tags and lexical items (word forms) of all ... chose the context to be a –2/+2 tokens windows, centered at the current token. We use the standard metrics of accuracy (% of correctly tagged tokens), precision, recall and F-measure, with ... Hacioglu, and Daniel Jurafsky. 2004. Automatic Tagging of Arabic Text: From Raw Text to Base Phrase Chunks, In Proc. of HLT/NAACL 2004, Boston. Nizar Habash and Owen Rambow, 2005. Arabic To- kenization,...
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