... gathering, analyzing and managing external information that can affect your company’s plans, decisions and operations. In other words, CI is the process of ensuring your competitiveness in the ... are there? Business Intelligence is used to understand the capabilities available in the firm: the state of the art, trends, and future directions in the markets, the technologies, and the ... example, the World Wide Web is used for both knowledge generation and knowledge transfer. However, specialized software for doing analysis is the heart of business intelligence. This software is an...