... the customer s needs. This study focuses on the impact of employee motivation and its components e.g. work environment, pay and benefits, management systems and organizational vision on customer ... employee motivation on customer satisfaction. H 1a: There is a positive influence of work environment on customer satisfaction. H 1b: There is a positive influence of pay and benefits on customer satisfaction. ... customer satisfaction. Keywords: Employee Motivation, Customer Satisfaction, Work Environment, Pay and Benefits, Management Systems and Organizational Vision 1. Introduction Employees play...