... collaborated in numerous research and consultancy projectswith UK and Australian companies, and was on the national judgingpanel for the 2003 and 2004 Australian Human Resource ManagementAwards ... important lessons we learnt about lead-ership and people management in Chapter 1: (a) leader/managerscannot lead in isolation, (b) leadership and management are two-wayprocesses and, primarily, ... customers and clientsthat you are disorganized. If you don’t already have one, create an ‘in’ and ‘out’ system and maintain a strict regimen to deal with your in-tray on a regular basis. A good...