... Scope of the study 3VI. Methodology of the study 3VII. Design of the study 4CHAPTER ONE: LITERATURE REVIEW 51.1. The concept of software, outsourcing, and software outsourcing 51.1.1. Software ... According to statistics of the IT Industry Department, the US is a big software exporter but its import of software accounts for 30% of the total spending for software of the world and its payment ... development, operation, and maintenance of software; that is, the application of engineering to software, and (2) the study of approaches to application (IEEE, 1993). A software process determines activities...