... mining, 118 focus groups, 115 116 importance of, 115 , 118 in-depth interviews, 117 118 in-home observations, 116 in-store observations, 115 116 marketing experiments, 118 motivational, 117 mystery ... cycle and, 110 112 push strategies, 111 Marketing plans:applications, generally, 113 benefits of, 114 budget, 113 controls, 113 deficient, 114 implementation of, 114 objectives, 112 113 situational ... transaction marketing to relationship marketing. • From pursuing market share to pursuing customer share. Thebest way to grow your market share is to grow your customershare, namely to find more...