... found the first open forum, as advertised, a tad formal and intimidating, when I would have been looking for more informal and intimate. Personally, I would prefer store-wide forums. There is a ... hand-in-hand with the Owner Programs, the open forums, the Marketing Messenger, the WSM Newsletter, the local media (both formal and informal – forums and blogs) and special meetings of residents ... the annual platform that allows Consumer-Owners to have their input. Maybe, there should be an effort (perhaps by the elected Consumer-Owner Directors) to hold more regular, informal and intimate...