... deliveryaspects of service provision and consists of Service Level Management, Financial Management for IT Services, Capacity Management, IT Service Continuity andAvailability Management. These ... day-to-daysupport and maintenance processes of Incident Management, Problem Management, Change Management, Configuration Management andRelease Management plus the Service Desk function.Figure ... the activities of the BRM andSRM processes to ensure consistency of approach. 303111 Security Management IT Security Management is the process of managing a defined level of securityfor...