... reports What - Get to the point - Focus on relationship - Be agreeable - Be thorough to Say? - Be businesslike - Be enthusiastic - Be predictable - Provide facts - Talk about results - Be approachable ... - Carl Gustav Jung, 7/ 26/ 1875 - 6/ 6/1 961 - Myers-Briggs Type Indicator, 1921 - Keirsey/Bates Temperament Sorter 1978 • 9 Types: – Enneagram, Riso and Hudson, 19 96 • 4 Types: – Xerox ... approachable - Use the "we" word - Don't get too personal - Argue facts, not feelings - Be a good listener - Agree often - Allow time for evaluation - "What" questions -...