... the case in software helps to further the understanding of the role of uncertainty and the unknown in software development.3 John H. Holland, Complexity: The Emerging Science at the Edge of ... using the software, rather than on the actual use of the software itself. Software is, after all, just a tool people use to accomplish certain goals. To be truly and unobtrusively useful, software ... tremendous amount of attention to the fourth wall. They attempt to keep the audience in a constant state of high engagement through the art of good lmmaking. The art of lmmaking helps them build...