... book important?The content of this book focuses on the types of system changes you need to make in order to get all of your people to begin thinking and acting in a high performance manner on ... higher levels of performance. The tools and concepts are easy to use, and the examples I use to explain how they are used are based on approaches and practices that high performing organizations ... really tried to explain in a simple, yet focused manner, how your key work systems need to, and can, be changed in order to help shift your existing work culture towards higher levels of performance....