... experiencewith all facets of business- process improvement. It builds upon the principles and rigor of theTQM and Six Sigma movements, as well as the radical art of reengineering, and e -business revolution. ... strikes, as described in this andthe previous chapters, is born out of quality improvement programs, reengineering, Six Sigma, and the like. It takes some effort to gather facts, conduct the analyses, ... employees are costing them moneyand they lay them off between Round One and Two. They get the desired improvementsin Round Two, but then do not have the capacity to excel with quantum leaps in outputthat...