... balanceburnout and, 133 – 134 flexible work schedules, 131 – 132 principles for, 125–127relation to business performance,1 23 124summary, 134 telework, 127, 129– 131 tips for, 128women and, 132 – 133 workers’ ... 61frehiring former employees, 139 –141summary, 142UPS, 90Usenet, 34 war for talent, 59womengender/retention issues, 73 74percentage in the work force,124work-life balance and, 132 – 133 work ... pro-For Further Reading 1 63 HBE001_FurtherRead_.qxd 10/02/2002 11:49 AM Page 1 63 vides a revealing inside look at the work environment at SWA and the fea-tures that make its employees loyal and customer-directed.Training...