... for three
nights at the Plaza Hotel.
Language Point - Introducing yourself over the phone
There are a number of ways you can introduce yourself over the phone. Below are three examples. ...
Elementary English for Tourism and Hospitality
LESSON 1 – Taking a reservation over the phone
STUDY NOTES
Characters
Leo: Receptionist
Mona:
... Hospitality
LESSON 15 – Discussing a Tour
STUDY NOTES
Characters
Leo: Receptionist
Mona: Guest
Jack: Guest
The story
Leo discusses tours with Jack and Mona.
Grammar - Use of present
... a good idea to wear comfortable shoes.
Finally, we can watch the fireworks at 11 p.m.
Language Practice - Making suggestions
Below are some examples of suggestions. The key phrases are ... Jack discuss the itinerary for the following day with Leo.
Language Practice - Phrases of sequence
In lesson 16 , Leo goes over the itinerary for Mona and Jack. Below is another i...
...
LESSON 19 – At the festival
STUDY NOTES
Characters
Leo: Receptionist
Mona: Guest
Jack: Guest
The story
Leo takes Jack and Mona to participate in the Lantern Festival.
Grammar - ... Buckley to Australia as a convict in
the early 18 00s. He escaped and lived in the Australian bush with the Aboriginal people for
32 years. In 18 35, he left the bush and told the pol...
... goes for a walk to the beach. Mona becomes worried when she cannot
find him.
Language Practice - Responding to a compliment
Below are some examples of how you can respond to a compliment. Read ... kind.
B: Not at all.
A: You’ve been very patient and helpful.
B: It’s my pleasure.
Grammar - Irregular verbs
Below are some irregular verbs in present and past tense. Practis...
...
Elementary English for Tourism and Hospitality
LESSON 21 – Dealing with a situation
STUDY NOTES
Characters
Leo: Receptionist
Mona: Guest
Justine: ... about her missing father. She insists on talking to the hotel manager, Justine.
Language Point -Ascertaining the facts
Below are some examples of phrases and sentences you can use to ascertain ... handbag was stolen.
La...
... story
Bob has a job interview with Justine, the manager of the Plaza Hotel.
Language Practice - Answering hypothetical questions
In lesson 26, Justine asks a hypothetical question. Below are ... sure I know the health and safety requirements associated with my position and follow hotel
procedures.
A: What would you do if one of our guests was very upset?
B: I would try and...
... cả tiếng Anh lẫn tiếng Việt.
Mona: Jack Webber.
Leo: Could you spell the surname please?
(Cô làm ơn đánh vần tên họ được không?)
Mona: Sure. W-E-double B-E-R
(Dạ vâng, W-E-B-B-E-R) ... loạt bài
Tiếng Anh Căn Bản gồm 26 bài được biên soạn để giúp các bạn giao tiếp dễ dàng với khách nói tiếng Anh
trong ngành du lịch và phục vụ.
Mỗi cuộc đối thoại đề cập đến một...
... – Conducting payments
Below are some model dialogues for conducting payments. Guests can pay by credit card, cash or traveller’s
cheque. Read the dialogues with a friend.
A: That’s $15 0. ...
Elementary English for Tourism and Hospitality
LESSON 12 - Shopping
STUDY NOTES
Characters
Mona: Guest
Mai: Shop Assistant
Emma: Cashier
The ... cheque, please.
A: Fine....
...
Elementary English for Tourism and Hospitality
LESSON 13 – The Tour Guide
STUDY NOTES
Characters
Leo: Receptionist
Mona: Guest
Jack: Guest ... like, you can buy your tickets here
You can buy your tickets here, if you like.
Vocabulary - time
The words below are all connected with time. Look at the examples below and check their