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xác định chủng k peumoniae mang đồng thời gen mã hóa sự kháng kháng sinh cephalosporin thế hệ 3 c3g và quinolon qnr

business and technology strategies for more-profitable customer relationships - vision for crm

business and technology strategies for more-profitable customer relationships - vision for crm

Quản lý dự án

... Implementing CRM Is a Fantasy for Most in Europe 2000 vs 2001 2000 2001 3% No implementation 7% 17% 45% 35 % 33 % 30 % 30 % Unintegrated departmental projects Integration of more than one project ... custom development – 14% Document mgmt software – 13% Marketing/analytics – 13% Mainframe hardware – 13% Content mgmt – 11% Business intelligence tools – 9% Mainframe software – 7% Storage software ... Implemented in front and back office Change Address Claims Processing Given a cross-functional “owner” Quote to Cash Inquiry Handling Implemented with partners Winback Claims Tracking Targets sent to...
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managing customer relationships on the internet

managing customer relationships on the internet

Quản trị kinh doanh

... Sensation……………………………………………………… 32 Information…………………………………………………… 33 2.2 .3 Benefits of e-CRM………………………………… ………… 33 Improved Customer Satisfaction……………………………… 33 CONCEPTUAL FRAMEWORK………………………………………… 36 RQ1 How can ... are countless help-desk and call-centre software packages on the market today To make the most of them make sure there is a link between incoming e- mail and current back-end system (Sterne, ... graphics and text for a single Web page to 60KB A rule of thumb is to allocate about 5KB, 5KB, 16KB, 8KB, 16KB, and 10KB, respectively, to each of these elements) Limit the use of animation and/or multimedia...
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Báo cáo y học:

Báo cáo y học: "CEO- CNE Relationships: Building an Evidence-Base of Chief Nursing Executive Replacement Costs"

Y học thưởng thức

... 220,000 50,000 73, 333 30 ,000 3, 900 35 ,000 10,000 1,000 Incalculable 3, 000 12,000 Incalculable 3, 000 12,000 $1,521,668.00 *Determined by study data mean: 24 respondents @ $90,000; 36 respondents ... formula Compromised Patient Care Quality/risk assessment & minor litigation Seminars/conferences/e-learning for CNE 75 220,000 50,000 73, 333 30 ,000 3, 900 35 ,000 10,000 1,000 10% 8,000 2,000 40,000 ... Nursing Administration 2002; 32 (9): 437 - 439 Reilly P Staying put Modern Healthcare 20 03; 33( 17):6-7 Tieman J Status Quo in the executive suite Modern Healthcare 2001 ;31 ( 23) :10 Evans M Lonely at the...
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Tài liệu Oracle - Building A Banking Customer Relationship Data Warehouse - A Case Study - White Paper (pdf) pptx

Tài liệu Oracle - Building A Banking Customer Relationship Data Warehouse - A Case Study - White Paper (pdf) pptx

Ngân hàng - Tín dụng

... opportunity to set out a framework showing how the marketing units will work closer together to co-ordinate the Bank’s database marketing initiatives The Data Warehouse framework will enable both Business ... Warehouse and Business Intelligence database marketing initiative relating to customer knowledge, buying habits, use of banking products was singled out as the first building block towards the preparation ... thinking of the Bank was to conduct a detailed and very comprehensive user workshop in understanding bank’s real needs and gaining complete understanding and commitment to deliverables by bank’s...
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Team Risk Management: A New Model for Customer- Supplier Relationships doc

Team Risk Management: A New Model for Customer- Supplier Relationships doc

Cao đẳng - Đại học

... Donald L.; & Edward, Katherine A Dynamic Project Management: A Practical Guide for Managers and Engineers New York: John Wiley, 1989 [Kirkpatrick 92] Kirkpatrick, Robert J.; Walker, Julie A.; & Firth, ... Oregon, October 18-20, 19 93 [Katzenbach 93] Katzenbach, Jon R.; & Smith, Douglas K “The Discipline of Teams.” Harvard Business Review (March-April 19 93) : 112 [Kezsbom 89] Kezsbom, Deborah S.; Schilling, ... of risk management [Kirkpatrick 92, p 8] Kloman summarized the meaning of risk management in the context of a number of different disciplines in an article for Risk Analysis: What is risk management?...
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building customer based project organization

building customer based project organization

Quản trị kinh doanh

... page intentionally left blank Page iii Building Customer-Based Project Organizations Jeffrey K Pinto Pekka Rouhiainen Page iv Copyright © 2001 by Jeffrey K Pinto and Pekka Rouhiainen All rights ... was the key to this book ever leaving the drawingboards Many of our good friends have contributed to the ideas that we developed in this book Special thanks go to Pekka Laxell from Aker Maritime ... customers JEFFREY K PINTO PEKKA ROUHIAINEN xii This page intentionally left blank xiii ACKNOWLEDGMENTS We would be remiss if we did not recognize the contributions of numerous people who worked behind...
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Social Marketing to the Business Customer Listen to Your B2B Market Generate Major Account Leads and Build Client Relationships by Paul Gillin and Eric Schwartzman_1 doc

Social Marketing to the Business Customer Listen to Your B2B Market Generate Major Account Leads and Build Client Relationships by Paul Gillin and Eric Schwartzman_1 doc

Quản trị kinh doanh

... Schwartzman p cm Includes index ISBN 978-0-470- 639 33- 7 (hardback); ISBN 978-0-470- 939 72-7 (ebk); 978-0-470- 939 73- 4 (ebk) Internet marketing Marketing—Social aspects Social media I Schwartzman, ... Captain Kymberly Jurado, Greg Jarboe, Dominic Jones, Beth Kanter, Sulosana Karthigasu, Joanne Killeen, Lieutenant Colonel Daniel King, Erica Klein, Bruce P Kleiner, Stacey Knott, Michael Kroll, Kaiser ... Policy 2 23 Notes About the Authors 241 Index TOC.indd vi 238 2 43 11/27/10 7 :39 :34 AM FOREWORD I f you’re reading this book, you are probably interested in understanding how social marketing can...
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Social Marketing to the Business Customer Listen to Your B2B Market Generate Major Account Leads and Build Client Relationships by Paul Gillin and Eric Schwartzman_2 potx

Social Marketing to the Business Customer Listen to Your B2B Market Generate Major Account Leads and Build Client Relationships by Paul Gillin and Eric Schwartzman_2 potx

Quản trị kinh doanh

... lack of organizational knowledge, preference for traditional marketing, and the perceived irrelevance of social marketing to their field were obstacles to change 30 CH0 03. indd 30 11/27/10 6: 43: 36 ... will tell you is a tricky proposition for initiatives that may not pay off for a year or more See Chapter 14 for more on that CH0 03. indd 31 11/27/10 6: 43: 37 AM 32 Social Marketing to the Business ... social networks Wikipedia Discussion forums Social bookmarking sites A good practice is to set up a social media dashboard, which you can with services like My Yahoo!, iGoogle, and Pageflakes Another...
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Social Marketing to the Business Customer Listen to Your B2B Market Generate Major Account Leads and Build Client Relationships by Paul Gillin and Eric Schwartzman_3 ppt

Social Marketing to the Business Customer Listen to Your B2B Market Generate Major Account Leads and Build Client Relationships by Paul Gillin and Eric Schwartzman_3 ppt

Quản trị kinh doanh

... available We like Tekrati, which tracks analyst reports and can quickly notify subscribers of new research Research about B2B marketing trends can be found at eMarketer, MarketingSherpa, MarketingProfs, ... 60% 70% 80% Figure 3. 3 Popularity of B2B Social Marketing Objectives Source: Marketing Sherpa CH0 03. indd 37 11/27/10 6: 43: 39 AM 38 Social Marketing to the Business Customer a consistent message ... time activity or mark relevant tweets as favorites to show your management CH0 03. indd 36 11/27/10 6: 43: 39 AM 37 Winning Buy-In and Resources Just Do It If management isn’t likely to be convinced...
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Social Marketing to the Business Customer Listen to Your B2B Market Generate Major Account Leads and Build Client Relationships by Paul Gillin and Eric Schwartzman_5 docx

Social Marketing to the Business Customer Listen to Your B2B Market Generate Major Account Leads and Build Client Relationships by Paul Gillin and Eric Schwartzman_5 docx

Quản trị kinh doanh

... link text Publishing the URL SiliconSolar.com on a web site doesn’t give Google much to go on However, using the term “solar cells” as anchor text for a hyperlink to C 34 .3% B 38 .4% A 3. 3% F 3. 9% ... 5,1 63 links to all the pages at SiliconSolar.com Unless you can lure better links, it’s highly unlikely you’ll outrank that site for that phrase Not all inbound links are equal An inbound link ... today, B2B marketers can find pockets of value Facebook is the ultimate word-of-mouth marketing vehicle All marketing on Facebook is permission-based The administrator of a Facebook page (previously...
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Social Marketing to the Business Customer Listen to Your B2B Market Generate Major Account Leads and Build Client Relationships by Paul Gillin and Eric Schwartzman_8 docx

Social Marketing to the Business Customer Listen to Your B2B Market Generate Major Account Leads and Build Client Relationships by Paul Gillin and Eric Schwartzman_8 docx

Quản trị kinh doanh

... web browser was invented CH0 13. indd 177 11/27/10 7:15: 43 AM 178 Social Marketing to the Business Customer Those early online outposts looked little like Facebook or LinkedIn, though The modern features ... LinkedIn as well The most prolific contributor to LinkedIn’s “Answers” forum is Dave Maskin, a New York–based event marketing specialist who has answered an incredible 25,000 questions Maskin ... that could generate business for Soweb, sales reps respond with links to helpful advice The agency follows the Twitter guideline known as the “70:20:10 rule”; 70 percent of its tweets link to external...
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Social Marketing to the Business Customer Listen to Your B2B Market Generate Major Account Leads and Build Client Relationships by Paul Gillin and Eric Schwartzman_9 doc

Social Marketing to the Business Customer Listen to Your B2B Market Generate Major Account Leads and Build Client Relationships by Paul Gillin and Eric Schwartzman_9 doc

Quản trị kinh doanh

... the source of an incoming click They look like this: http://mycompany. 23. com/public/? q=ulink&fn=Link&ssid=5155 Everything after the question mark is a unique tracking code that tells where the ... work exchange network like Elance, Guru.com, or Amazon’s Mechanical Turk—is undermining the value of proximity These networks provide access to a global marketplace of talent from every desktop ... comfortable with making mistakes because markets no longer permit the luxury of taking the time to avoid them Rapid response is replacing risk analysis The most essential skill of the B2B marketer has...
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Social Marketing to the Business Customer Listen to Your B2B Market Generate Major Account Leads and Build Client Relationships by Paul Gillin and Eric Schwartzman_10 pptx

Social Marketing to the Business Customer Listen to Your B2B Market Generate Major Account Leads and Build Client Relationships by Paul Gillin and Eric Schwartzman_10 pptx

Quản trị kinh doanh

... 1 93 WetPaint, 182 White hat SEO, 97 White Horse, 30 , 33 , 35 Widgets, 125 Wikipedia, 72 – 73, 110 Wikis, 110 –111 Wink, 170 Winning buy-in and resources: caveats for, 32 33 challenges in, 30 31 ... making, 59 – 61 creating and enforcing, 56 – 63 definitions, 234 – 236 diplomacy element, 232 disclosure and transparency, 225 –228, 229, 231 elements of, 2 23 – 237 emergency management, 233 – 234 ... MarketingCharts, 34 MarketingProfs, 34 MarketingSherpa, 34 , 37 Market intelligence: applications of social media, 15 –17 monitoring online conversations, 67– 86 Marketo, 34 , 1 73, 192 Market research:...
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RELATIONSHIPS BETWEEN SERVICE PERSONAL VALUES, SERVICE ATTRIBUTES AND CUSTOMER SATISFACTION A STUDY OF RESTAURANT SERVICES IN VIETNAM

RELATIONSHIPS BETWEEN SERVICE PERSONAL VALUES, SERVICE ATTRIBUTES AND CUSTOMER SATISFACTION A STUDY OF RESTAURANT SERVICES IN VIETNAM

Tổng hợp

... Correlation QOF05 34 .20 39 .066 724 QOF06 34 .19 38 .30 6 780 QOF07 34 .07 39 .182 734 QOF08 34 . 03 39 .37 9 706 QOF09 34 .02 40.057 704 QOF10 34 .64 40 .33 9 662 QOF11 34 .31 39 .760 646 QOF12 33 . 43 42.7 63 415 Squared ... 29.02 34 .661 734 612 905 SCV18 29. 03 34.087 768 665 901 SCV19 29.46 34 .39 4 8 03 661 898 SCV20 29 .31 35 .696 744 586 904 SCV21 29.40 34 . 431 815 704 897 SCV22 29.21 33 .575 802 665 897 SCV 23 29.26 35 .897 ... Deleted Correlation Correlation Deleted SVL35 12.44 12. 733 8 13 6 73 874 SVL36 12.57 13. 386 821 702 871 SVL37 12.59 13. 314 828 694 869 SVL38 12.08 13. 937 7 13 515 909 4.2.8 Reliability analysis result...
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Beyond transactions building customer partnerships in consumer goods

Beyond transactions building customer partnerships in consumer goods

Tổng hợp

... all Don’t know Empower salespeople 14 31 31 14 Empower customer service staff 10 27 43 17 23 20 Create effective marketing campaigns 23 33 17 Refine product development process 13 33 30 Forecast ... feedback 30 13 Call center customer service interactions 13 10 Don’t know/Not applicable Targeted focus groups 40 13 Online social media efforts 23 Other 0 Don’t know 13 25 Economist Intelligence ... and segmenting customers 17 37 27 13 7 Analysing and segmenting consumers 13 10 37 33 Gauging customer satisfaction 27 37 30 Measuring effectiveness of processes 17 43 30 Responding to customer...
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Building trust in regulation a global study of operator regulator relationships

Building trust in regulation a global study of operator regulator relationships

Tổng hợp

... Resources KPMG in the U .K.   +44 20 7694 30 52  michiel.soeting@kpmg.co.uk  Ashley Steel Global Chair, Transport KPMG in the U .K.   +44 20  731 1 6 633   ashley.steel@kpmg.co.uk  Or your local KPMG contact ... revenue or operating costs.6 10 20 30 40 50 30 % 24% 39 % Postponement or cancellation of planned investment 34 % 26% 36 % 33 % 40% Direct loss of revenue 44% 26% 37 % 30 % 45% 45% Direct increase of operational ... Regulation KPMG in the U .K.   +44 7801 31 0 811  david.thomas@kpmg.co.uk  Sean Collins Global Chair, Communications and Media KPMG in Singapore  +65  637 2 33 00  seanacollins@kpmg.com  Michiel Soeting Global...
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Building rich  engaging customer facing apps

Building rich engaging customer facing apps

Tổng hợp

... company to work for World’s most innovative company 2011 • 2012 • 20 13 • 2014 4TH YEAR IN A ROW! Celebrating 16 Years of Giving Back 1% Time 92 0K+ Service Hours 1% Equity 1% Product $80M+ 2 5K+ Grants ... communities Service Agents Your employees Marketers Salespeople Engaging With Customers Delivers Success Increase in sales 32 % + Customer satisfaction Marketing ROI Customer retention 40% 40% 39 % + + + ... iteration of new features to keep up with the market Seamless integration to powerful business tools like Salesforce What are leading brands using Heroku for? Marketing Campaigns Websites & Media...
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Apress Pro JS Fand Ajax Building Rich Internet Compon

Apress Pro JS Fand Ajax Building Rich Internet Compon

Quản trị mạng

... ContentWorks Proofreader: Elizabeth Berry Indexer: Carol Burbo Artist: Kinetic Publishing Services, LLC Cover Designer: Kurt Krames Manufacturing Director: Tom Debolski Distributed to the book trade ... the book trade worldwide by Springer-Verlag New York, Inc., 233 Spring Street, 6th Floor, New York, NY 100 13 Phone 1-800-SPRINGER, fax 201 -34 8-4505, e-mail orders-ny@springer-sbm.com, or visit ... book and trusting Peter Zadrozny’s instincts Peter Lubbers worked tirelessly to help us make this a better book We owe you big time! Kito D Mann, although he has an extremely busy schedule, took...
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How to reach Our Customer

How to reach Our Customer

Kỹ thuật lập trình

... (example) Robot.txt Search & click Add link Add to SE  11 Google Add to SE 12 Add to SE 13 Add to SE  14 Công cụ Xếp hạng (page ranking)  15 alexan.com Tham khảo    16 http://www.searchengineworld.com/robots/robots_ ... files) Đặt vấn đề Ai tìm ai? Khách hàng ? Website Đặt vấn đề Tìm gì? Ở đâu Website ? Thông tin ? Khách hàng Báo chí, bạn bè, tìm kiếm (google,yahoo) Đặt vấn đề Tiếp cận KH ? Website Bài tóan Tìm ... Bài tóan Tìm gì? Ở đâu Website -> tìm trực tiếp Search engine -> Tìm gián tiếp Khách hàng Báo chí, bạn bè, tìm kiếm (google,yahoo) Quảng cáo     Báo chí / phát tờ rơi / event News letter...
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