unit 2 delivering effective customer service

Marketing - Chapter 2: Delivering customer service

Danh mục: Tiếp thị - Bán hàng

the nordstrom way to Customer Service Excellence phần 2 ppsx

Danh mục: Kế hoạch kinh doanh

Providing Superior Customer Service

Danh mục: Internet Marketing

... Superior Customer Service You can use customer service as a powerful way to set yourself apart from your competition. Its one of the strengths a small business has, and by emphasizing customer service, ... the customer service category. Why? Ignorance is one reason. There simply are not a lot of examples of good customer service on which to model your company.To make sure your business' customer ... status to provide the best customer service possible.1) Apologize, Don't Debate If a customer has a problem, apologize and fix the problem. Make sure to let customers vent their grievances,...

Customer Service - Principles of Service Marketing and Management - C Lovelock & L Wright

Danh mục: Tiếp thị - Bán hàng

... with customers. We examine the issue of service processes in depth in Chapter 2. Conclusion Why study services? Modern economies are driven by service businesses, both large and small. Services ... reach the customer. Managing People as Part of the Service Product The more involved customers become in the service delivery process, the more visible service personnel and other customers ... Inc., 1976) ,117-118. 2. MelvinT. Copeland,"The Relation of Consumers'Buying Habits to Marketing Methods," Harvard Business Review, 1 (April 1 923 ): 28 2 -28 9. 3. See, for example,...

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CUSTOMER SERVICE RECOMMENDATIONS TO INCREASE SALES FOR KICHI-KICHI HOTPOT BAR ON 61 MA MAY STREET, HA NOI

Danh mục: Quản trị kinh doanh

... 0 26 11 1 36 4 0 45 0 0 20 19 6 21 9 1180% 11% 0% 58% 24 % 2% 80% 9% 0%100%0% 0% 44% 42% 13% 47% 20 % 24 %`39 The first Kichi-Kichi restaurant was opened in Feb, 20 09 and there are 22 unitsover ... makes 26 % customers disappointed. 26 2. “Eat 5 Free 1” leaflet38 CHAPTER 2: THEORETICAL FRAMEWORK1. Customer care or customer service definition Customer service is the provision of service ... Keeping existing customers and making loyal customers 2 www.wikipedia.com11 Firstly, customer service is an effective tool in keeping existing and making loyal customer. Generally, customer is...

p.11 b5 b4 unit 2 lop 7

Danh mục: Tiếng anh

... place . 123 45 123 45 12 345 STUDENT REGISTRATION FORMName : PHAM THI HOADate of birth : Address : Telephone number : June eighth 12 Tran Hung Dao Street8 26 2 019 1 2 453 2. This ... often receive flowers or cards on this occasion . c. It’s a date of someone’s birth . 123 45 123 45 12 345 1.This is a word that has 3 letters .a. It passes without stopping b. It’s ... longer than an hour , but shorterthan a week . c. It consists of twenty – four hours 123 45 123 45 12 345 ã Act out the dialogue in pair . ã Answer the questions f, g , h in your notebook...

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P.7 UNIT 2 LOP 7 ( A 1 A 2 A 3)

Danh mục: Tiếng anh

... 8 25 1 654 8 25 0 5148 521 936 8 351 7938 23 7 0418 821 6 52 8 26 2 019Yes , Lan ? Excuse me, Hoa. Thanks . I’ll call you soon What’s your telephone number ? HOALAN Date : UNIT 2 : ... AN 7 345 610 2. 2. PHẠM THẠCH ANH 8 25 1 654 PHẠM THẠCH ANH 8 25 1 654 3.3. VŨ THÀNH BẤT 6 27 5 564VŨ THÀNH BẤT 6 27 5 5644. NGUYỄN VĂN BẢO 8 521 936 4. NGUYỄN VĂN BẢO 8 521 936 W hat ... PELMANISM16ONE SIXNINETWELVETWENTY9 12 2011 2 2334455AABBCCDDEE  SET THE SCENE : SET THE SCENE : 1. Do you often talk with S.O on the phone? 2. Do you know the question asking...

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English 11. Unit 2- listen

Danh mục: Tiếng anh

... LISTENWHILE YOU LISTEN 2. Task 2: Gap filling 2. Task 2: Gap filling- Asks Ss to do Task 2 individually without listening one more time. - Asks Ss to do Task 2 individually without listening ... T1. T 2. F (13 years a go) 2. F (13 years a go)3. F (in the kitchen)3. F (in the kitchen)4. F (She was sleeping not reading)4. F (She was sleeping not reading)5. T5. T Unit 2: PERSONAL ... PERSONAL EXPERIENCESUnforgettable ExperiencesEnglish 11 Unit 2 Listening BEFORE YOU LISTENã- Asks Ss to describe the picture on page 27 of the textbook by questioning:ã+ What can you see...

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UNIT 2:-LANGUAGE FOCUS

Danh mục: Tiếng anh

... Give the correct form of the verbs “active or passive”1.English (speak) all over the world . 2. The students (do) the exercises when I came .3. I (not / allow) to go out last night .4. All ... the previous lesson :Give the correct verb form :1. He wishes he ( be ) ___________ taller. 2. She wishes she ( eat ) __________ less .3. The teacher wishes they (not make) _________ mistakes ... Rewrite the following sentences1. They sell a special kind of tea here . A special kind of …. 2. They have repaired all the cars and trucks . All the cars ….3. The English government put him...

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UNIT 2;SET 3

Danh mục: Tiếng anh

... do you spell it?10. How are you?TiÕt 3 Unit 2: At school (part B3 - B6)4iI=eaoujgy1 2 3 4 56 7 8 9 10 Môn: Anh văn Lớp : 6 Tiết:3 Unit 2: At school (Part B3 -> B6)I. Yêu ... 'Lucky numbers'1'− Homework − Giving exercises −TiÕt 3 Unit 2: At school (part B3 - B6)1 Activity 2: Dictation lists− One student reads any letter in the alphabet.− Others ... gives the right answer, he will take 2 marks. If the student gives the wrong answer, others have the right answer the question.Eg:1. How old are you? 2. Lucky Number.3. Where do you live?4....

E 11CB Unit 2

Danh mục: Tư liệu khác

... A, B, C or D that needs correcting. 23 ) While I did my homework, I had a good idea. A B C D 24 ) Don’t make so much fusses over the children. A B C D 25 ) John’s friends had celebrated a farewell ... parentheses into the correct tense. 28 ) I suddenly remembered that I (forget) my keys. 29 ) While Diana (watch) her favourite TVprogramme, there (be) a power cut. 2 English Exercises - Grade 11 ... D. had got/ had received 20 ) They small cups of coffee after they dinner.A. had drunk/ finished B. drank/ finishedC. were drinking/ finished D. drank/ had finished 21 ) It was midnight. Outside...

Lesson plan 12-Unit 2-Reading

Danh mục: Tiếng anh

... (v)Task 1 - Date of preparation : 8, 9 , 20 08. Unit2 : CULTURAL DIVERSITY Date of teaching : 10, 9, 20 08 Period: 1 Section: Reading. Class: 12A6,7,8,9,10I AIMS AND OBJECTIVES : Language ... 10ms5mswords first will be the winner.1. RUALTLUC. 2. SERYTIDIVAnswer : 1. CULTURAL. 2. DIVERSITY.Lets Ss guess the phrase of words above. CULTURAL DIVERSITYLead ... to the board and write the correct words. - The team which writes correct T- whole class Unit 2 : CULTURAL DIVERSITY.Period 1: Section : Reading - - one representive of each group presents...

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Lesson plan 12 -Unit 2-speaking

Danh mục: Tiếng anh

... Date of preparation : 10, 9, 20 08. Unit 2 : CULTURAL DIVERSITY Date of teaching : 13, 9, 20 08 Period :2 Section: Speaking. Class: 12A6,7,8,9,10I AIMS AND OBJECTIVES : Language ... correct words will win the game ( the words suggested : precede, T- whole class Unit 2 : CULTURAL DIVERSITYPeriod2: Section : Speaking 8msGoes around to control and give help.- T calls some ... exercises: III. PROCEDURE IN CLASS. 1. Stabilization : (2m)a. Warm – up : Greetings.b. Checking absence : Who’s absent today ? 2. Checking up previous knowledge: Time needed: (5ms) Questions...

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Lesson plan 12-Unit 2-Listening

Danh mục: Tiếng anh

... lesson.Work in pairsCopy downWork in groupsTask 2- Answer the questions1To go to the bride’s house bringing a lot of gifts wrapped in red papers. 2 They would pray asking their ancestors’ permission ... their guests4. Homework: (2ms) Asks Ss to learn by heart all new words. Tell Ss to answer the question :What do families often do To prepare for a wedding ceremony ? 2 Preparation for the next ... catch-Gives correct answers:1. the groom’s parents. 2. red papers3. altar4. at the wedding banquet5. wedding cards/ money giftsTask 2- Answer the questions- T writes the sentences on the...

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Lesson plan 12-Unit 2-Writing

Danh mục: Tiếng anh

... Date of preparation : 13, 9, 20 08. Unit2 : CULTURAL DIVERSITY Date of teaching : 17, 9, 20 08 Period:4 Section: Writing Class: 12A6,7,8,9,10 I AiMS AND OBJECTIVES : Language ... CLASS. 1. Stabilization : (2ms)a. Warm – up : Greetings.b. Checking absence : Who’s absent today ? 2. Checking up previous knowledge: Time needed: (5ms) Questions : - 2. Presentation of the ... Veitnamese culture. 2 Before writing : - Asks Ss to look at the conical hat and name differentparts of the hat.+ rim(n) (picture) :Answer the questionsListen to Unit 2 : CULTURAL DIVERSITY.Period...

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Lesson plan 12-Unit 2-Language focus

Danh mục: Tiếng anh

... Date of preparation : 17, 9, 20 08. Unit2 : CULTURAL DEVERSITY Date of teaching : 20 , 9, 20 08 Period:5 Section: Language focus Class: 12A6,7,8,9,10I AMIS AND OBJECTIVES : Language ... going to see. 2. drank/ have not drunk/ drank3. has written/ Did she write/ wrote4. have been cooking / cooked / have cookedExercise 2 1C 2A 3C 4 A 5C 6A 7C 8AExercise 3.1 moved 2. moved ... going to see. 2. drank/ have not drunk/ drank3. has written/ Did she write/ wrote4. have been cooking / cooked / have cookedExercise 2: Multiple choice- T gets Ss to do exercise2 individually...