... earlier courses and programs.Chapter One, the introduction and overview, was extensively revised. Chapters Two and Three, the teamwork chapters were updated and expanded. Chapters Four and Five on ... HollyStark and Eric Munson, McGraw- Hill; and Byron Gottfried, Consulting Editor, initiated the idea and provided guidance throughout. A special note of thanks to my daughters, Riawa and SharlaSmith, ... 1998. The leader’s handbook: Making things happen, getting things done. New York: McGraw- Hill. Scholtes, Peter R., Joiner, Brian L. & and Streibel, Barbara J. 1996. The team handbook. (2ndEd.)...