Ngày tải lên :
11/12/2013, 23:51
... accusing, admitting, apologizing, challenging, complaining, condoling, congratulating, declining, giving permission, giving way, greeting, leave-taking, mocking, naming, offering, praising, promising, ... meaning in an attempt to create shared understanding This process requires a vest repertoire of skills in intrapersonal and interpersonal processing, listening, observing, speaking, questioning, ... traffic into consideration.” Or, to take a recent example: In a response to the government‘s inept handling of Hurricane Katrina, Hillary Clinton said she apologized but then turned it into a criticism...