hard core or soft touch
Managing tourism and hospitality services
Ngày tải lên :
08/05/2014, 11:35
... Development: Hard Core or Soft Touch? Fiona Williams and Marsaili MacLeod 126 13 Quality Management for Events Donald Getz and Jack Carlsen 145 14 CAVIAR: Canterbury and Vladimir International Action for ... baseline peripherality index score Volume of trips in case-study regions Origin of visitors (visitor survey) The importance of tourism to the local economy Tourism business performance Tourism themes ... Service quality elements for events Example of diary notes at the surfing event Tenure of buildings in the historic core of Vladimir Infrastructure problems in the historic core of Vladimir Causes...
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English for Tourism and Hospitality 1
Ngày tải lên :
05/11/2012, 09:52
... Jumbled sentences - Asking someone to wait on the phone Rewrite the sentences with the words in the correct order After you have checked your answers, read each sentence out loud please a just minute ... you out for? _ you put I can hold on? _ The Chant Practise saying this chant out loud Would you like two nights or would ... you like three? Certainly Certainly Just a minute please Answers: 1) Good morning, Plaza Hotel Leo speaking 2) Good morning, Plaza Hotel Leo speaking How can I help you? 1) Just a minute please...
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English for Tourism and Hospitality 2
Ngày tải lên :
05/11/2012, 09:52
... _ that please? Doctor Webber, did you say _ 7? Are you paying by _Professor Webber? Language practice - Asking for Clarification Read the following short dialogues out loud ... up the meaning and pronunciation of these words in your dictionary credit card both double expiry repeat welcome Vocabulary practice Write the correct word from the box above in each of the sentences ... Would you mind saying that again please? C: 0003 0078 2278 3308 A: 5526 4671 9802 8892 B: I’m sorry, I didn’t hear you Was that double eight five two? A: No, 8892 The Chant Practise saying this...
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English for Tourism and Hospitality 3
Ngày tải lên :
05/11/2012, 09:52
... the sixth floor There’s some meat the fridge You will find the car park _ the rear of the hotel I can put you rooms six-eleven and six-twelve The lifts are down the corridor and your ... corridor and your right Jumbled sentences - Offering help Rewrite the sentences with the words in the correct order there is else I anything can? _ help need any ... and pronunciation of these words in your dictionary reservation moment quiet facing lovely rear together I don’t mind lobby view not really like Grammar Write in, on or at in the space provided...
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English for Tourism and Hospitality 4
Ngày tải lên :
05/11/2012, 09:52
... and pronunciation of these words in your dictionary anything else iron alarm clock I’ll see to it right away tea-making facilities kettle Writing sentences – There is or There are Below are some ... is or There are Below are some nouns and prepositions Use them to write sentences using there is or there are When you have checked your answers, say them out loud Example: swimming pool / on / ... _ Matching – Both and just Match the first part of the conversation with the correct response Practise saying them with your friends a Yes I’ve just spoken to him Where are the...
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English for Tourism and Hospitality 5
Ngày tải lên :
05/11/2012, 09:52
... pronunciation of these words in your dictionary recommend famous seafood music nearby very close (just) two doors down within walking distance decide suggest restaurant cabaret menu local imported Language ... rooms available on the 3rd floor? Yes Can I have the bill please? Yes Vocabulary Without referring to the notes on the previous page, choose the correct word from the box below to ... walking distance decide suggest restaurant cabaret menu local imported Language Practice - Positive short answers Write possible answers in the spaces provided Then check your answers Will lunch be...
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English for Tourism and Hospitality 6
Ngày tải lên :
05/11/2012, 09:52
... answers 1) c 2) d or b3) e 4) a 5) b or d 1) He’s rather busy at the moment 2) I am very well thank you 3) The film was quite interesting 4) The room is very comfortable room / comfortable ... sentence with the correct ending Practise saying them with your friends The Crispy Fish is very popular The Garlic Chicken is The Stir Fry The Steamed Vegetables are enough for The Beef in Black ... Key vocabulary Look up the meaning and pronunciation of these words in your dictionary appetisers chillies ginger ready boiled crispy order sauce coconut dishes popular sounds chicken garlic quite...
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English for Tourism and Hospitality 7
Ngày tải lên :
05/11/2012, 09:52
... these words in your dictionary alright everything mix up slight another inconvenience no worries sorry apologise mistake problem busy Vocabulary Complete the following sentences using the words ... for the I’m sorry about the The kitchen is very at the moment Jumbled sentences Without looking at the notes on the previous page, rewrite the sentences with the words ... rewrite the sentences with the words in the correct order After you have checked your answers, read each sentence out loud been seems with to have there a up order the mix ...
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English for Tourism and Hospitality 8
Ngày tải lên :
05/11/2012, 09:52
... the meaning and pronunciation of these words in your dictionary bill dessert menu change extra tip delicious glad towels Vocabulary Choose a correct word from the box above to complete the sentences ... looking at the previous page, write questions from the following key words like / see / menu? _ would / order / now? _ you / steamed / vegetables / ... like? Coffee or tea? Thank you Thank you I’d like a cup of tea! Suggested answers: 1) dessert 2) towels 3) delicious 4) bill 1) Would you like to see a menu? 2) Would you like to order now? 3)...
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English for Tourism and Hospitality 9
Ngày tải lên :
05/11/2012, 09:52
... Key vocabulary Look up the meaning and pronunciation of these words in your dictionary cab left outside shopping centre cross major pleasure taxi find mall set traffic lights Language Practice ... Giving Directions Without looking at the previous page, match the following directions with the correct diagram After you have checked your answers, read them out loud Then practice giving directions ... Shoe Shop Bank Cinema The Chant Practise saying this chant out loud Where to? Where to? Don’t worry, I know the way Nice to meet you Nice to meet you Hope you enjoy your stay! Cafe Newsagent...
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English for Tourism and Hospitality 10
Ngày tải lên :
05/11/2012, 09:52
... been / before? _ / sport? _ Vocabulary Choose the correct word from the box at the top of this page to complete the sentences Not all of the words will ... pronunciation of these words in your dictionary change here little stay driver keep long quick entrance know main worry Language Practice - Small talk Create questions from the following words where / from? ... you like the weather here? 3) How long will you be staying? 4) Have you been here before? 5) Do you like sport? 1) stay 2) entrance 3) know 4) change 5) long Do you _what time he’ll be back?...
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English for Tourism and Hospitality 11
Ngày tải lên :
05/11/2012, 09:52
... these words in your dictionary cotton handmade price silk dollar mirror pure (to) suit expensive nice shawl try Language Practice – It is (it’s) or They are (they’re) Read the following key words ... They are (they’re) Read the following key words and write a question and a response Use “It’s” or “They’re” in your answers Example: how / shawl / $55.50 How much is the shawl? It’s $55.50 how ... _ how / bathers / $130 _ Vocabulary Choose a word from the box above to complete each of the sentences When you have checked your answers, say...
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English for Tourism and Hospitality 12
Ngày tải lên :
05/11/2012, 09:52
... Answers: 1) B credit card A receipt 2) A lovely or nice B try A lovely or nice B lovely or nice A cashier B sign 1) B problem 2) B Take your time 3) B worries 4) B Certainly 1A: I can’t seem to find ... the meaning and pronunciation of these words in your dictionary better cashier feel nice sign box credit (card) lovely receipt try Vocabulary Choose a word from the box above to complete each ... them 2A: I need to phone my friend to check if it’s OK B: That’s fine T 3A: Sorry this is taking so long B: No w 4A: Can I just have a minute to think about it?...
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English for Tourism and Hospitality 13
Ngày tải lên :
05/11/2012, 09:52
... words in your dictionary available excellent luck today bets group pleasure tomorrow business guide private tour Language Practice – If you like Rewrite the sentences with the words in the correct ... _ Vocabulary - time Choose the correct answers below Example: I booked the tickets for you last month (It’s March) a) April b) May c) February√ The guide ... chant out loud Excuse me Excuse me For just a minute please I’m available Available Available at three Suggested Answers: 1) She can see you today, if you like or If you like, she can see you today...
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English for Tourism and Hospitality 14
Ngày tải lên :
05/11/2012, 09:52
... vocabulary Look up the meaning and pronunciation of these words in your dictionary allow explain spare assure follow tourism brochures management uniform different qualification wear Vocabulary - Hospitality ... match the job with the correct description A chef A kitchen hand a greets guests, helps with enquiries and takes bookings b takes guests on a tour and provides them with information c provides advice ... provides them with information c provides advice about holidays and takes bookings d cooks meals for guests A manager e cleans and maintains rooms A tour guide f serves people in a restaurant Bar...
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English for Tourism and Hospitality 15
Ngày tải lên :
05/11/2012, 09:52
... sentences - Use of present tense to talk about the future Rewrite the sentences with the words in the correct order After you have checked your answers, read each sentence out loud three afternoon ... EXERCISES Key vocabulary Look up the meaning and pronunciation of these words in your dictionary animals dolphin only sunny anywhere harbour parade sunset colourful interest ... at tour this on _ opens days and goes two tonight festival for the _ Friday the p.m on parade at starts ...
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English for Tourism and Hospitality 16
Ngày tải lên :
05/11/2012, 09:52
... comfortable shoes , we can watch the fireworks at 11 p.m The Chant Practise saying this chant out loud Then we can go Then we can go Then we can go to the harbour Don’t forget Don’t forget ... forget to bring your it’s a good idea to we should leave for the festival 1. _, we’ll take the tour of the city _in the gardens _museum or ... meaning and pronunciation of these words in your dictionary arrangements depend itinerary quay bring dinner kiosk sandwiches camera ferry parade temples chilly forget prefer traditional Language...
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English for Tourism and Hospitality 17
Ngày tải lên :
05/11/2012, 09:52
... these words in your dictionary botanic comfortable inside night rope car full market outside step clear gardens monks president view colonial here moon recommend watch Vocabulary Choose a word from ... sentences Without looking at the notes on the previous page, rewrite the sentences with the words in the correct order After you have checked your answers, read each sentence out loud look river left ... that’s where the _ lives Are you ? Watch your Would you like to sit _ or outside? You get a beautiful of the mountains from here The river looks lovely at ...
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English for Tourism and Hospitality 18
Ngày tải lên :
05/11/2012, 09:52
... Read the following key words and write a sentence to practice asking for repetition and addressing a mistake Example: sorry / misunderstood I’m sorry, I misunderstood sorry / meant / six / people ... are going out for a _ dinner The Chant Practise saying this chant out loud I’m sorry I’m sorry I misunderstood Try this Try this Traditional food Suggested Answers: 1) Sorry, I thought ... something / else _ sorry / didn’t / that _ Vocabulary Choose a word from the box in above to complete each of the sentences...
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English for Tourism and Hospitality 19
Ngày tải lên :
05/11/2012, 09:52
... brochure and they gave me _ Reading – An Australian legend Choose a word from the box to complete the story below aboriginal convict legend australia escaped people bush in police The Chant ... the meaning and pronunciation of these words in your dictionary brave fun longevity represent butterfly gate meet separated crab lantern nothing symbol emperor lobster pretty village Grammar - Possessive ... the Australian 5) _ with the 6) 7) for 32 years 8) _ 1835, he left the 9) _ and told the 10) his story ...
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