enough understanding and managing customer satisfaction with wildlife based tourism experiences
Managing tourism and hospitality services
... Recovery in the Tourism and Leisure Industries Shane Pegg and J.-H.K Suh 26 Is Near Enough Good Enough? Understanding and Managing Customer Satisfaction with Wildlife- based Tourism Experiences Gianna ... and Turner (1997a,b) examine satisfaction with the cultural aspects of Indonesian and Thai inbound tourism to Australia and suggest a high level of satisfaction with the cultural experience and ... 2006 Managing Tourism and Hospitality Services: Theory and International Applications (eds Bruce Prideaux, Gianna Moscardo and Eric Laws) E Laws, B Prideaux and G Moscardo with competition and...
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English for Tourism and Hospitality 1
... EXERCISES Key vocabulary Look up the meaning and pronunciation of these words in your dictionary reservation book cost single certainly per night ... evening _speaking Jumbled sentences - Asking someone to wait on the phone Rewrite the sentences with the words in the correct order After you have checked your answers, read each sentence out...
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English for Tourism and Hospitality 2
... EXERCISES Key vocabulary Look up the meaning and pronunciation of these words in your dictionary credit card both double expiry repeat welcome...
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English for Tourism and Hospitality 3
... hotel I can put you rooms six-eleven and six-twelve The lifts are down the corridor and your right Jumbled sentences - Offering help Rewrite the sentences with the words in the correct order ... Would you like someone to help you with your suitcases? 2) Is there anything else I can do? 3) Do you need any help? to like suitcases you your would someone with you help? ... EXERCISES Key vocabulary Look up the meaning and pronunciation of these words in your dictionary reservation moment quiet facing lovely rear...
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English for Tourism and Hospitality 4
... _ Matching – Both and just Match the first part of the conversation with the correct response Practise saying them with your friends a Yes I’ve just spoken to him ... chant out loud Is there a kettle? And are there cups? Are there cups for tea? Yes, there’s a kettle And there are cups Is that OK? OK! Answers: 1) There’s (some) tea and coffee in the cupboard 2) ... EXERCISES Key vocabulary Look up the meaning and pronunciation of these words in your dictionary anything else iron alarm clock I’ll see to it...
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English for Tourism and Hospitality 5
... Key vocabulary Look up the meaning and pronunciation of these words in your dictionary recommend famous seafood music nearby very close (just) two doors down within walking distance decide suggest ... rooms available on the 3rd floor? Yes Can I have the bill please? Yes Vocabulary Without referring to the notes on the previous page, choose the correct word from the box below ... The Chant Practise saying this chant out loud I recommend I recommend A restaurant close to here And may I suggest, May I suggest You try a local beer? Example answers: 1) Yes it will 2) Yes there...
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English for Tourism and Hospitality 6
... start of the sentence with the correct ending Practise saying them with your friends The Crispy Fish is very popular The Garlic Chicken is The Stir Fry The Steamed Vegetables are enough for The Beef ... Beef in Black Bean Sauce is a b c d e two people to share quite filling with our guests rather hot has mushrooms, tofu and garlic Language Practice – writing sentences Below are some key words ... EXERCISES Key vocabulary Look up the meaning and pronunciation of these words in your dictionary appetisers chillies ginger ready boiled crispy...
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English for Tourism and Hospitality 7
... sentences Without looking at the notes on the previous page, rewrite the sentences with the words in the correct order After you have checked your answers, read each sentence out loud been seems with ... problem? A problem with your pies? I apologise, apologise, I a-pol-o-gise! Suggested answers: 1) everything 2) inconvenience 3) mistake, busy 1) There seems to have been a mix up with the order 2) ... EXERCISES Key vocabulary Look up the meaning and pronunciation of these words in your dictionary alright everything mix up slight another inconvenience...
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English for Tourism and Hospitality 8
... EXERCISES Key vocabulary Look up the meaning and pronunciation of these words in your dictionary bill dessert menu change extra tip delicious ... Crispy Chicken was _ Could we have the _ now please? Language Practice – Would you like…? Without looking at the previous page, write questions from the following key words like / see / ... like to see a menu? 2) Would you like to order now? 3) Would you like steamed vegetables or rice with that? 4) Would you like anything else? 5) Would you like the bill? ...
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English for Tourism and Hospitality 9
... meaning and pronunciation of these words in your dictionary cab left outside shopping centre cross major pleasure taxi find mall set traffic lights Language Practice - Giving Directions Without ... previous page, match the following directions with the correct diagram After you have checked your answers, read them out loud Then practice giving directions with a friend straight ahead a down b c...
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English for Tourism and Hospitality 10
... EXERCISES Key vocabulary Look up the meaning and pronunciation of these words in your dictionary change here little stay driver keep long quick...
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English for Tourism and Hospitality 11
... EXERCISES Key vocabulary Look up the meaning and pronunciation of these words in your dictionary cotton handmade price silk dollar mirror pure (to) suit expensive nice shawl ... try Language Practice – It is (it’s) or They are (they’re) Read the following key words and write a question and a response Use “It’s” or “They’re” in your answers Example: how / shawl / $55.50 ... How much are the sunglasses? They’re $60 3) How much are the bathers? They’re $130 1) nice 2) handmade 3) try 4) suit The shoes are very comfortable They are _ ...
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English for Tourism and Hospitality 12
... EXERCISES Key vocabulary Look up the meaning and pronunciation of these words in your dictionary better cashier feel nice sign box credit (card) ... box above to complete each of the sentences When you have checked your answers, say the dialogues with a friend A: That’s $150 How will you be paying for that? B: _, thank you A: Of course...
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English for Tourism and Hospitality 13
... EXERCISES Key vocabulary Look up the meaning and pronunciation of these words in your dictionary available excellent luck today bets group pleasure ... pleasure tomorrow business guide private tour Language Practice – If you like Rewrite the sentences with the words in the correct order After you have checked your answers, read each sentence out...
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English for Tourism and Hospitality 14
... page, match the job with the correct description A chef A kitchen hand a greets guests, helps with enquiries and takes bookings b takes guests on a tour and provides them with information c provides ... meaning and pronunciation of these words in your dictionary allow explain spare assure follow tourism brochures management uniform different qualification wear Vocabulary - Hospitality jobs Without ... advice about holidays and takes bookings d cooks meals for guests A manager e cleans and maintains rooms A tour guide f serves people in a restaurant Bar staff g manages staff and tasks to be completed...
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English for Tourism and Hospitality 15
... with the words in the correct order After you have checked your answers, read each sentence out loud three afternoon is the at tour this on _ opens days and ... EXERCISES Key vocabulary Look up the meaning and pronunciation of these words in your dictionary animals dolphin only sunny anywhere harbour ... nine Suggested Answers: 1) The tour is on at three this afternoon 2) The festival opens tonight and goes for two days 3) The parade starts at p.m on Friday 1) The museum has some exciting exhibits...
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English for Tourism and Hospitality 16
... EXERCISES Key vocabulary Look up the meaning and pronunciation of these words in your dictionary arrangements depend itinerary quay bring dinner kiosk sandwiches camera ferry parade temples chilly ... forget prefer traditional Language Practice Without looking at the previous page, insert a phrase from the box below to complete the itinerary after breakfast and then go to depending on how you feel ... _museum or you can come back and rest, _ _dinner in the restaurant the festival _camera and wear comfortable...
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English for Tourism and Hospitality 17
... over there, on the left Language Practice – Jumbled sentences Without looking at the notes on the previous page, rewrite the sentences with the words in the correct order After you have checked ... EXERCISES Key vocabulary Look up the meaning and pronunciation of these words in your dictionary botanic comfortable inside night rope car full...
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English for Tourism and Hospitality 18
... Language Practice – Asking for repetition and addressing a mistake Read the following key words and write a sentence to practice asking for repetition and addressing a mistake Example: sorry / ... EXERCISES Key vocabulary Look up the meaning and pronunciation of these words in your dictionary beautiful dolphin repeat sesame cake egg yolks...
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English for Tourism and Hospitality 19
... convict in the early 1800s He 4) and lived in the Australian 5) _ with the 6) 7) for 32 years 8) _ 1835, he left the 9) _ and told the 10) his story ... pronouns in the box below to finish the sentences The possessive adjectives (my, your, his, her, our and their) in the sentences will help you to choose the correct answer hers ours his theirs mine ... coat, so he gave her Are these ? I found them outside your room I gave them my brochure and they gave me _ Reading – An Australian legend Choose a word from the box to complete the...
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