... the fields of
banking, investment, the Stock Exchange, and general finance. It covers both
British and American usage.
The main words and phrases are defined in simple English, and many
examples ... information.
Preface to the second edition
The vocabulary of bankingand finance, like that of so many modern
disciplines, moves forward rapidly, and we have expanded and edited the
text of the dictionary to keep ... thoroughly revised for this new edition
and many new entries have been included to reflect recent changes in the
field of bankingand finance.
We are grateful to Stephen Curtis for his help with...
... the time of day and then your name.
For example: Plaza Hotel, good morning. Leo speaking.
b) Say the time of day first, the name of the business and then your name.
For example: Good ... Guest
Jack: Guest
The story
Leo is taking a reservation for Mona White and her father Jack Webber. They want to book two rooms for three
nights at the Plaza Hotel.
Language Point - Introducing ...
Elementary Englishfor Tourism and Hospitality
LESSON 1 – Taking a reservation over the phone
STUDY NOTES
Characters
...
...
EXERCISES
1. Key vocabulary
Look up the meaning and pronunciation of these words in your dictionary.
credit card double repeat
both expiry welcome ...
6. Are you paying by __________ _________Professor Webber?
3. Language practice - Asking for Clarification
Read the following short dialogues out loud.
1. A: 8869 6719 9908 6683...
... _____ the rear of the hotel.
5. I can put you ____ rooms six-eleven and six-twelve.
6. The lifts are down the corridor and ____ your right.
3. Jumbled sentences - Offering help.
Rewrite ...
EXERCISES
1. Key vocabulary
Look up the meaning and pronunciation of these words in your dictionary.
reservation lovely lobby
moment rear view...
...
Practise saying this chant out loud.
Is there a kettle?
And are there cups?
Are there cups for tea?
Yes, there’s a kettle
And there are cups
Is that OK?
OK!
... thanks. We’re just waiting for someone.
6. Excuse me. I need to book a taxi.
f. Both of the buses will be here in 10 minutes.
Answers: 2. 1) There’s (some) tea and coffee in the cupboard ...
___________________________________________________________________________
3. Matching – Both and just
Match the first part of the conversation with the correct response. Practise saying them...
...
EXERCISES
1. Key vocabulary
Look up the meaning and pronunciation of these words in your dictionary.
recommend very close restaurant
famous ... Cabaret. It is very _____________.
3. I can _______________ the Golden Lotus. It is _____________ for its seafood.
4. If you ________ to listen to music while you eat, I ___________ the Pearl ...
Practise saying this chant out loud.
I recommend
I recommend
A restaurant close to here
And may I suggest,
May I suggest
You try a local beer?
Example answers: 2. 1) Yes it will. 2)...
... Fry c with our guests.
4. The Steamed Vegetables are enough for d rather hot.
5 The Beef in Black Bean Sauce is e has mushrooms, tofu and garlic.
3. Language Practice – writing sentences
...
EXERCISES
1. Key vocabulary
Look up the meaning and pronunciation of these words in your dictionary.
appetisers boiled coconut chicken
chillies ... interesting
___________________________________________________________________________
4. room / comfortable
___________________________________________________________________________
4. The...
...
Elementary Englishfor Tourism and Hospitality
LESSON 7 – In the Restaurant
STUDY NOTES
Characters
Mona: Guest
Jack: Guest
Jean: Waitress
The story
Mona and Jack are dining ... the phone in my room? It’s not working.
A: I’m sorry. I’ll go and fix it now.
A: Is everything alright?
B: There’s no tea and coffee in my room.
A: I apologise. I’ll get you some right ...
A: I’m sorry. I’ll see to it straight away.
A: Is everything OK?
B: I’ve been waiting for 25 minutes and my meal hasn’t arrived yet.
A: I’m sorry. I’ll see to it right away.
Grammar -...
...
Elementary Englishfor Tourism and Hospitality
LESSON 8 – In the Restaurant
STUDY NOTES
Characters
Mona: Guest
Jack: Guest
Jean: Waitress
The story
Mona and Jack are dining ... have just finished their meals and Jean gives them
the bill. Mona queries an amount on the bill then pays for their meals.
Pronunciation
Below are some models for ‘Would you like’ questions. ... you, it sounds like one word instead
of two. In spoken English, the two words are linked together. Practise saying would you as one word and use the
rising intonation at the end of the question....
...
Elementary Englishfor Tourism and Hospitality
LESSON 10 – Giving Directions
STUDY NOTES
Characters
Leo: Receptionist
Mona: Guest
Jack: Guest
Joe: Taxi driver
The story
Mona and ... personal questions. For example, questions about age, marital status, income and family may be
too personal for some Australians.
Below are some model questions that are suitable for small talk. ... take about half an hour.
We’ll
see you on Thursday.
You’ll
be here in time for dinner.
They’ll
wait for you in the lobby.
That’ll
be ten dollars thanks.
...
... (formal)
bathers (informal)
cossie (informal)
jeans
pyjamas (formal)
p j’s (informal)
jim jams (informal)
shorts
sunglasses (formal)
sunnies (informal)
shades (informal)
... is used for two or more items or plural
nouns. The following nouns are all plural in English. Some Australian slang, (informal language) has also been
included.
bathing costume (formal) ...
Elementary Englishfor Tourism and Hospitality
LESSON 11 – Shopping
STUDY NOTES
Characters
Mona: Guest
Mai: Shop Assistant
The story
Mona is shopping for a shawl. She is...
...
EXERCISES
1. Key vocabulary
Look up the meaning and pronunciation of these words in your dictionary.
better box
cashier credit (card)
feel ... checked your answers,
say the dialogues with a friend.
1 A: That’s $150. How will you be paying for that?
B: _____________, thank you.
A: Of course. Would you like a ___________?
B: Yes please....