english for banking and finance level 2
Dictionary of Banking and Finance
... the fields of banking, investment, the Stock Exchange, and general finance. It covers bothBritish and American usage.The main words and phrases are defined in simple English, and manyexamples ... information.Preface to the second editionThe vocabulary of banking and finance, like that of so many moderndisciplines, moves forward rapidly, and we have expanded and edited thetext of the dictionary to keep ... thoroughly revised for this new edition and many new entries have been included to reflect recent changes in thefield of banking and finance. We are grateful to Stephen Curtis for his help with...
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English for Tourism and Hospitality 1
... the time of day and then your name. For example: Plaza Hotel, good morning. Leo speaking. b) Say the time of day first, the name of the business and then your name. For example: Good ... Guest Jack: Guest The story Leo is taking a reservation for Mona White and her father Jack Webber. They want to book two rooms for three nights at the Plaza Hotel. Language Point - Introducing ... Elementary English for Tourism and Hospitality LESSON 1 – Taking a reservation over the phone STUDY NOTES Characters...
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English for Tourism and Hospitality 2
... saying that again please? C: 0003 0078 22 78 3308 3. A: 5 526 4671 98 02 88 92 B: I’m sorry, I didn’t hear you. Was that double eight five two? A: No, 88 92 4. The Chant Practise saying ... - Asking for Clarification Read the following short dialogues out loud. 1. A: 8869 6719 9908 6683 B: Could you repeat that please? A: 8869 6719 9908 6683 2. A: 0003 0078 22 78 3308 ... Could you repeat, Could you repeat, Could you repeat that please? Oh -2 double 6? Or Oh -2 double 3? Answers: 2. 1) welcome 2) expiry 3) both 4) repeat 5) double 6) credit card ...
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English for Tourism and Hospitality 3
... course, Madam I’ll see what I can do. Answers: 2. 1) at 2) on 3) in 4) at 5) in 6) on 3. 1) Would you like someone to help you with your suitcases? 2) Is there anything else I can do? 3) Do you ... _____ the rear of the hotel. 5. I can put you ____ rooms six-eleven and six-twelve. 6. The lifts are down the corridor and ____ your right. 3. Jumbled sentences - Offering help. Rewrite ... Look up the meaning and pronunciation of these words in your dictionary. reservation lovely lobby moment rear view quiet together not really facing I don’t mind like 2. Grammar Write...
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English for Tourism and Hospitality 4
... just waiting for someone. 6. Excuse me. I need to book a taxi. f. Both of the buses will be here in 10 minutes. Answers: 2. 1) There’s (some) tea and coffee in the cupboard 2) There are ... hotel. 3. 1) b 2) d 3) e 4) f 5) a 6) c 4. The Chant Practise saying this chant out loud. Is there a kettle? And are there cups? Are there cups for tea? Yes, there’s a kettle And there ... swimming pool on level 7_____________________________________________ 1. tea / coffee / in / cupboard ___________________________________________________________________________ 2. ten guests...
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English for Tourism and Hospitality 5
... here And may I suggest, May I suggest You try a local beer? Example answers: 2. 1) Yes it will. 2) Yes there is. 3) Yes we do. 4) Yes we have. 5) Yes we can. 3. 1a) like 1b) should 2a) suggest ... __________ try the Golden Lotus. 2. May I ___________ the Pearl Garden Cabaret. It is very _____________. 3. I can _______________ the Golden Lotus. It is _____________ for its seafood. 4. If ... imported 2. Language Practice - Positive short answers Write possible answers in the spaces provided. Then check your answers. 1. Will lunch be served at 1 p.m.? Yes ______________. 2. Is...
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English for Tourism and Hospitality 6
... Suggested answers. 2. 1) c 2) d or b3) e 4) a 5) b or d 3. 1) He’s rather busy at the moment. 2) I am very well thank you. 3) The film was quite interesting. 4) The room is very comfortable. ... 2 The Garlic Chicken is b quite filling. 3 The Stir Fry c with our guests. 4. The Steamed Vegetables are enough for d rather hot. 5 The Beef in Black Bean Sauce is e has mushrooms, tofu and ... meaning and pronunciation of these words in your dictionary. appetisers boiled coconut chicken chillies crispy dishes garlic ginger order popular quite hot ready sauce sounds steamed 2. ...
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English for Tourism and Hospitality 7
... Elementary English for Tourism and Hospitality LESSON 7 – In the Restaurant STUDY NOTES Characters Mona: Guest Jack: Guest Jean: Waitress The story Mona and Jack are dining ... A: I’m sorry. I’ll see to it straight away. A: Is everything OK? B: I’ve been waiting for 25 minutes and my meal hasn’t arrived yet. A: I’m sorry. I’ll see to it right away. Grammar - ... the phone in my room? It’s not working. A: I’m sorry. I’ll go and fix it now. A: Is everything alright? B: There’s no tea and coffee in my room. A: I apologise. I’ll get you some right...
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English for Tourism and Hospitality 8
... Elementary English for Tourism and Hospitality LESSON 8 – In the Restaurant STUDY NOTES Characters Mona: Guest Jack: Guest Jean: Waitress The story Mona and Jack are dining ... have just finished their meals and Jean gives them the bill. Mona queries an amount on the bill then pays for their meals. Pronunciation Below are some models for ‘Would you like’ questions. ... is another way of saying, ‘Let me check’. When Mona asks what the extra $2 is for, Jean says, “Let me see. Ah, that’s for the use of the towels”. Here are some other examples of ‘Let me see’...
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English for Tourism and Hospitality 9
... Look up the meaning and pronunciation of these words in your dictionary. cab cross find left major mall outside pleasure set shopping centre taxi traffic lights 2. Language Practice ... stay! Cafe Newsagent Restaurant Cinema Bank Shoe Shop Newsagent Suggested answers. 2. 1) c 2) f 3) a 4) e 5) d 6) g 7) b ... them out loud. Then practice giving directions with a friend. 1. straight ahead a. 2. down b 3. right c 4. next to d 5. cross the street e ...
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English for Tourism and Hospitality 10
... Elementary English for Tourism and Hospitality LESSON 10 – Giving Directions STUDY NOTES Characters Leo: Receptionist Mona: Guest Jack: Guest Joe: Taxi driver The story Mona and ... personal questions. For example, questions about age, marital status, income and family may be too personal for some Australians. Below are some model questions that are suitable for small talk. ... take about half an hour. We’ll see you on Thursday. You’ll be here in time for dinner. They’ll wait for you in the lobby. That’ll be ten dollars thanks. ...
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English for Tourism and Hospitality 11
... (formal) bathers (informal) cossie (informal) jeans pyjamas (formal) p j’s (informal) jim jams (informal) shorts sunglasses (formal) sunnies (informal) shades (informal) ... is used for two or more items or plural nouns. The following nouns are all plural in English. Some Australian slang, (informal language) has also been included. bathing costume (formal) ... Elementary English for Tourism and Hospitality LESSON 11 – Shopping STUDY NOTES Characters Mona: Guest Mai: Shop Assistant The story Mona is shopping for a shawl. She is...
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English for Tourism and Hospitality 12
... sign here? Suggested Answers: 2. 1) B. credit card A. receipt 2) A. lovely or nice B. try A. lovely or nice B. lovely or nice A. cashier B. sign 3. 1) B. problem 2) B Take your time. 3) B. ... 1 A: That’s $150. How will you be paying for that? B: _____________, thank you. A: Of course. Would you like a ___________? B: Yes please. 2 A: This is a really _________ scarf. B: Would ... vocabulary Look up the meaning and pronunciation of these words in your dictionary. better box cashier credit (card) feel lovely nice receipt sign try 2. Vocabulary Choose a word from...
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