... basis.
2. Remun is the formal word for money that an employee receives for doing his/her job.
3. When we workfor more than the normal working time, we say that we work (and therefore earn)
over .
4. ... be committed to maintaining and
improving the quality of their work, and also their
skills and knowledge. We run courses, classes
and workshops on a regular basis, and ensure
that they are kept ... more money for the work you do, you might ask your boss for a ri .
12. If an employee needs some of his/her wages paid before the usual pay day, he / she might ask for
an adv
(known informally...
... catch and you are cutting it fine. This means
that you have arrived at the station very early and have plenty of
time before the train leaves.
12. If something is described as cut and dried (for ... his spell and _____ for his lies. I mean, there I was _____ over myself to do
everything for him, and then I discover he'd _____ in with a group of girls he'd met in the pub and had
_____ ... sentences 23 – 38, and decide if the people:
(A) have paid a lot of money for something.
(B) have paid a small amount of money for something.
40
Idioms and other expressions used for talking about...
... WorkFor Hire and Proprietary Agreement
THIS WORK -FOR- HIRE AND PROPRIETARY AGREEMENT is made by and between
_____________________________ [YOUR COMPANY] and ______________________ ... said
confidential and proprietary information will be treated.
NOW, THEREFORE, it is agreed as follows:
1. Confidential Information. “Confidential Information” means any information disclosed ... configuration information, marketing, licenses, finances, budgets and other business
information. Confidential Information shall not, however, include any information which: (i) was publicly
known and...
... the time of day and then your name.
For example: Plaza Hotel, good morning. Leo speaking.
b) Say the time of day first, the name of the business and then your name.
For example: Good ... Guest
Jack: Guest
The story
Leo is taking a reservation for Mona White and her father Jack Webber. They want to book two rooms for three
nights at the Plaza Hotel.
Language Point - Introducing ...
Elementary Englishfor Tourism and Hospitality
LESSON 1 – Taking a reservation over the phone
STUDY NOTES
Characters
...
...
EXERCISES
1. Key vocabulary
Look up the meaning and pronunciation of these words in your dictionary.
credit card double repeat
both expiry welcome ...
6. Are you paying by __________ _________Professor Webber?
3. Language practice - Asking for Clarification
Read the following short dialogues out loud.
1. A: 8869 6719 9908 6683...
... _____ the rear of the hotel.
5. I can put you ____ rooms six-eleven and six-twelve.
6. The lifts are down the corridor and ____ your right.
3. Jumbled sentences - Offering help.
Rewrite ...
EXERCISES
1. Key vocabulary
Look up the meaning and pronunciation of these words in your dictionary.
reservation lovely lobby
moment rear view...
...
Practise saying this chant out loud.
Is there a kettle?
And are there cups?
Are there cups for tea?
Yes, there’s a kettle
And there are cups
Is that OK?
OK!
... thanks. We’re just waiting for someone.
6. Excuse me. I need to book a taxi.
f. Both of the buses will be here in 10 minutes.
Answers: 2. 1) There’s (some) tea and coffee in the cupboard ...
___________________________________________________________________________
3. Matching – Both and just
Match the first part of the conversation with the correct response. Practise saying them...
...
EXERCISES
1. Key vocabulary
Look up the meaning and pronunciation of these words in your dictionary.
recommend very close restaurant
famous ... Cabaret. It is very _____________.
3. I can _______________ the Golden Lotus. It is _____________ for its seafood.
4. If you ________ to listen to music while you eat, I ___________ the Pearl ...
Practise saying this chant out loud.
I recommend
I recommend
A restaurant close to here
And may I suggest,
May I suggest
You try a local beer?
Example answers: 2. 1) Yes it will. 2)...
... Fry c with our guests.
4. The Steamed Vegetables are enough for d rather hot.
5 The Beef in Black Bean Sauce is e has mushrooms, tofu and garlic.
3. Language Practice – writing sentences
...
EXERCISES
1. Key vocabulary
Look up the meaning and pronunciation of these words in your dictionary.
appetisers boiled coconut chicken
chillies ... interesting
___________________________________________________________________________
4. room / comfortable
___________________________________________________________________________
4. The...
...
Elementary Englishfor Tourism and Hospitality
LESSON 7 – In the Restaurant
STUDY NOTES
Characters
Mona: Guest
Jack: Guest
Jean: Waitress
The story
Mona and Jack are dining ... straight away and
right away to say that you will do something immediately. Read them out loud with a friend.
A: Are you OK?
B: Would you be able to fix the phone in my room? It’s not working. ... the phone in my room? It’s not working.
A: I’m sorry. I’ll go and fix it now.
A: Is everything alright?
B: There’s no tea and coffee in my room.
A: I apologise. I’ll get you some right...
...
Elementary Englishfor Tourism and Hospitality
LESSON 8 – In the Restaurant
STUDY NOTES
Characters
Mona: Guest
Jack: Guest
Jean: Waitress
The story
Mona and Jack are dining ... have just finished their meals and Jean gives them
the bill. Mona queries an amount on the bill then pays for their meals.
Pronunciation
Below are some models for ‘Would you like’ questions. ... you, it sounds like one word instead
of two. In spoken English, the two words are linked together. Practise saying would you as one word and use the
rising intonation at the end of the question....