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cisco unified contact center express and cisco unified ip ivr release 8 5

Cisco Unified Contact Center Express Solution Reference Network Design

Cisco Unified Contact Center Express Solution Reference Network Design

Quản trị mạng

... packages Unified IP IVR and Unified QM. Unified IP IVR and Unified QM are primarily used with Cisco Unified Contact Center Enterprise (Unified CCE) . Unlike Unified CCX, the Unified IP IVR and Unified ... call center phone and call volume per server model.Server ModelMax Unified CM IP PhonesMax Unified CM BHCC Call Volu me 781 5 150 900 782 5 500 3,000 783 5 1,000 6,000 784 5 3,000 18, 000 1 -8 Cisco ... numbers:Asia-Pacific: +61 2 84 46 7411 (Australia: 1 80 0 80 5 227)EMEA: +32 2 704 55 55 USA: 1 80 0 55 3-2447For a complete list of Cisco TAC contacts, go to this URL:http://www .cisco. com/techsupport/contactsDefinitions...
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Tài liệu Cisco Unified Contact Center Express Solution Reference Network Design docx

Tài liệu Cisco Unified Contact Center Express Solution Reference Network Design docx

Quản trị mạng

... ICME.PGPGcorePIMACMI Unified ICME Unified CCX Unified CCX site142434PIMPGcorePGPGPGcorePIMACMI Unified CCX Unified CCX site Unified CCXGateway PG IVR PG Unified CCXGateway PG IP IVR IP IVR IP IVR ... 1-2 Cisco Unified Contact Center Express Solution Reference Network Design, Release 6.0(1)Chapter 1 Cisco Unified Contact Center Express Overview and Packaging Unified CCX Packaging Unified ... used and therefore counts 1-13 Cisco Unified Contact Center Express Solution Reference Network Design, Release 6.0(1)Chapter 1 Cisco Unified Contact Center Express Overview and Packaging Cisco...
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Cisco Unified Contact Center Enterprise doc

Cisco Unified Contact Center Enterprise doc

Hệ điều hành

... renamed Cisco Unified Intelligent Contact Management Hosted (Unified ICMH).■ Cisco IP Contact Center (IPCC) Enterprise Edition and Cisco IPCC Hosted Editionare renamed Cisco Unified Contact Center ... 170Peripheral Gateway A 172Logger B 179Peripheral Gateway B 181 Administrative Workstation 182 Summary 183 Chapter 12 Unified CM and IVR 1 85 Cisco Unified Communications Manager 1 85 Cisco Unified ... Unified IP Interactive Voice Response 186 Cisco Unified Customer Voice Portal 186 Integration with UCCE 187 Unified Communications Manager 187 UCCE with IP IVR 188 UCCE with CVP 189 Cisco Unified...
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Tài liệu Cisco BPX 8600 Series Installation and Configuration pdf

Tài liệu Cisco BPX 8600 Series Installation and Configuration pdf

Quản trị mạng

... cards 5- 13Table 5- 6 BXM- 155 Back Cards 5- 15 Table 5- 7 BXM-STM1-EL4 Back Card 5- 15 Table 5 -8 BXM-T3/E3 Back Cards 5- 17Table 5- 9 BXM Sonet APS 5- 20xxxiv Cisco BPX 86 00 Series Installation and ... Functions 5- 26DRSIU 5- 26SONET/SDH UNI (SUNI) 5- 26Demultiplexing and Multiplexing 5- 27RCMP 5- 27SABRE 5- 27Ingress and Egress Queue Engines 5- 28 SIMBA 5- 28 ACP Subsystem Processor 5- 28 Fault Management and ... Series1-1BPX 86 201-2BPX 86 50 1-3BPX 86 801-4BPX 86 80 -IP 1-4New with Release 9.3.301 -5 xxxix Cisco BPX 86 00 Series Installation and Configuration Release 9.3.30, Part Number 78- 12907-01 Rev....
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Tài liệu cisco migration_Cisco Data Center Infrastructure Design pptx

Tài liệu cisco migration_Cisco Data Center Infrastructure Design pptx

Chứng chỉ quốc tế

... CA 951 34-1706 USAhttp://www .cisco. comTel: 4 08 52 6-4000 80 0 55 3-NETS (6 387 )Fax: 4 08 52 6-4100 Cisco Data Center Infrastructure Design Guide 2.1 Release NotesOL-1 156 9-01 3 Cisco Data Center ... port 10GECatalyst 650 0 67 48- 48 port SFP (sx and tx) and copper-only modulesCatalyst 650 0 6724- 24 port SFPCatalyst 650 0 CSM 4.2(2)Catalyst 650 0 FWSM 2.3(2) 6 Cisco Data Center Infrastructure ... CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Enterprise/Solver,...
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Tài liệu Integrating Microsoft Exchange Server 2007 in a Cisco Multisite Data Center docx

Tài liệu Integrating Microsoft Exchange Server 2007 in a Cisco Multisite Data Center docx

Quản trị mạng

... Americas Headquarters Cisco Systems, Inc.170 West Tasman DriveSan Jose, CA 951 34-1706 USAhttp://www .cisco. comTel: 4 08 52 6-4000 80 0 55 3-NETS (6 387 )Fax: 4 08 52 7- 088 3Integrating Microsoft ... ChainBU-3BU-1 BU -5 BU-6BU-4One ArmVLAN 99VLAN 6VLAN 60VLAN 5 VLAN 15VLAN 4VLAN 55 VLAN 33VLAN 22 VLAN 2 25 VLAN 342Integrating Microsoft Exchange Server 2007 in a Cisco Multisite Data Center DesignOL- 153 50-01 ... to understand the network bandwidth and latency impact on CCR operation. Bandwidth is an important element to ensuring that CCR will perform seeding and log shipping properly, but bandwidth is...
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Windows Server 2012 Unified Remote Access Planning and Deployment pdf

Windows Server 2012 Unified Remote Access Planning and Deployment pdf

Kỹ thuật lập trình

... important.Multiple stacksPretty much every operating system released in over a decade supports IPv6 and we refer to this as dual stack—both an IPv4 TCP /IP stack and IPv6 TCP /IP stack. You would ... Windows 8. There is also backward compatibility with Windows 7. We will discuss the supported Client and Server versions in later chapters.www.it-ebooks.infoUnderstanding IPv6 and IPv4-IPv6 ... protocols Teredo and the IP- HTTPS connection option. IP- HTTPS is one of several possible client connectivity options, and with the IP- HTTPS in DirectAccess with Windows Server 20 08 R2 and UAG, data...
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Configuring IPSec Router−to−Router with NAT Overload and Cisco Secure VPN Client pps

Configuring IPSec Router−to−Router with NAT Overload and Cisco Secure VPN Client pps

Tài liệu khác

... enable the aaa authentication commands.! "Group local" specifies local user authentication.username pc1 password cisco1 23username 3000clients password cisco1 23aaa authentication login ... for authentication.crypto isakmp client configuration group 3000clientkey cisco1 23dns 192.1 68. 100.100wins 192.1 68. 100.100 ... Create the Phase 2 policy for actual data encryption.crypto ipsec transform-set myset esp-des esp-sha-hmac!! Create a dynamic map and ! apply the transform set that was created above.crypto...
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Tài liệu cisco migrationn_Integrating Virtual Machines into the Cisco Data ppt

Tài liệu cisco migrationn_Integrating Virtual Machines into the Cisco Data ppt

Chứng chỉ quốc tế

... configured MACs: 00 :50 :56 :00:00:00 ◊ 00 :50 :56 :3F:FF:FF Reserved for VirtualCenter-assigned MACs: 00 :50 :56 :80 :00:00 ◊ 00 :50 :56 :BF:FF:FF00: 05: 69 Used by ESX versions prior to Release 1 .5 26Integrating ... 25 Integrating Virtual Machines into the Cisco Data Center ArchitectureOL-12300-01 Integrating ESX Hosts into the Cisco Data Center Architecture • Scalable modular designThe data center ... modes available with ESX server. The following configurations use a Cisco Catalyst 650 0 with Cisco native IOS Release 12.2( 18) SXD5.External Switch TaggingExternal switch tagging (EST) mode allows...
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Tài liệu Phát triển contact center tại các đại lý pdf

Tài liệu Phát triển contact center tại các đại lý pdf

Quản trị kinh doanh

... bị những contact center, dù ở mức độ nhỏ, tới các đại lý này là hết sức cần thiết. Doanh nghiệp cần cân nhắc, xem xét khả năng tài chính, mức độ cần thiết để xây dựng những contact center phù ... giúp cho doanh nghiệp hiểu thêm về khách hàng của mình. Là một bước tiến so với call center, contact center được các doanh nghiệp phát triển dường như có thể chấm dứt tình trạng “giàu dữ liệu, ... Phát triển contact center tại các đại lý hàng khi nhu cầu không được đáp ứng và không được hỗ trợ một cách hiệu...
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