aware—it s the thing you don t think of that can kill you
customer service new rules for a social media world
... series of specific micro-events, leading to the disaster itself.” TV, as is it usually is, was dead right So, let s talk about how to avoid a disaster Always Be Aware—It s the Thing You Don t Think ... photos of their pizzas Tons of people sent their photos, but the photo Domino s chose to highlight in its commercial shows the top of the pizza sticking to the box, thus ruining the pizza What? ... service people the rest of the team will listen to! At the end of the day, the team is only as good as the advice it receives If no one knows how to interact with the customer, the customer service...
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WORKING PAPER NO. 136 RETAIL BANK INTEREST RATE PASS-THROUGH: NEW EVIDENCE AT THE EURO AREA LEVEL docx
... For the two deposit rates the distinction between amounts outstanding and new business is rather artificial because of the short-term nature of these deposits As regards the lending rate, it is ... rates, and most bank interest rates fully adjust to changes in market interest rates in the long term {Table 2} Robustness analysis This section presents two robustness checks: i) the interest ... review The third conclusion, closely related to the other two conclusions, is that the interest rate pass-through process clearly differs across instruments The interest rates on overnight deposits...
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Báo cáo khoa học: Abortive translation caused by peptidyl-tRNA drop-off at NGG codons in the early coding region of mRNA potx
... not inhibit growth of the strain even in the presence of IPTG induction All of these results suggest that the low gene expression associated with NGG codons in the downstream region following the ... presence of IPTG Also these results are consistent with an earlier report that there is little influence of +7 codons on gene expression [10,21] The data presented here suggest that NGG codons at early ... and Ttrp terminators The 3A¢ test gene is used to analyse the effects on expression by base alterations whereas the 2A¢ is kept constant as an internal control The protein products can be affinity...
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Báo cáo nghiên cứu khoa học: " FAST CALCULATING FORMULAS OF CURRENT PASSING THROUGH GROUNDING SYSTEM OF HIGH VOLTAGE SUBSTATION WHEN LIGHTNING STRIKES AT THE GROUNDING WIRE OF TRANSMISSION LINE" pps
... equivalent impedance (seeing from the position that lightning strikes to the second substation) (Fig 3) Fig Equivalent circuit model to the left of the position that lightning strikes Current passes through ... wire of transmission line (seeing from the position that lightning strikes to the second substation) (Ω) Z1 is the grounding system impedance of first substation (Ω) I is the lightning current value ... impedance (seeing from the position that lightning strikes to the substations) in case of grounding wire line connecting with grounding system of these substations, with the number of nodal point is (k...
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Common errors in the use of the passive voice made by the first year english major students at hanoi pedagogical university no 2
... to When the subject of the sentence is the agent, the person who has to the job, then we use the active infinitive, not the passive If the subject of the sentence is not the agent, then we use ... life situations The best way to help students master the passive voice is to give them various types of exercises related to the uses of all kinds of passive voice To students, the first and ... step II.1.8 Results of the survey In the first part of the survey, the students were asked to give their self-assessment of their English levels and their understandings of verb types A great...
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Báo cáo y học: "Effects of Losartan on expression of connexins at the early stage of atherosclerosis in rabbits"
... 5’-CATCTTCATGCTGGTGGTGT-3’, reverse: 5’-TAGTTCGCCCAGTTTTGCTC-3’ Computer-assisted primer selection (Gene Runner, Hastings Software) was conducted to determine the primers for Cx43 The anticipated ... of vascular smooth muscle cells These results are consistent with a hypothesis that the anti-atherosclerosis role of AT1 receptor inhibitors may be independent on lipid level, but may be partly ... Discussion This study shows that many large gap junction structures exist between the proliferating vascular smooth muscle cells in the early atherosclerosis of rabbits with elevated expression of Cx43...
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Báo cáo y học: "Mechanical complications and reconstruction strategies at the site of hip spacer implantation"
... The authors reported that all constructs based upon the Charnley prostheses and the commercial spacers did not fail at 3000 N; the other two constructs failed at significant lower loads (pins ... fracture at the site of hip spacer implantation Right: Treatment consisted of spacer removal, and insertion of a cement-coated modular prosthesis with a spacer head The cement mantle of the prosthesis ... emergence of high local antibiotic concentrations due to the continuous friction of the articulating components Cement debris can be then easily removed at the time of the prosthesis reimplantation...
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Luận văn tiếng Anh EMPLOYEE COMPENSATION AT THE HO CHI MINH MUSEUM CONSTRUCTION JSC.doc
... HCMCJSC is an equitized state enterprise which both retains the existing state capital in the enterprise and issues more shares to increase its charter capital However, the state still holds controlling ... doing so, the understanding of both worlds will be further extended, since it is not possible to understand the whole picture with just one of the two parts To decide which strategy is the most appropriate ... above table shows, the average rate of craftsmen is 4.32, implying that the Company has a team of technical workers with advanced skills This is one of the strengths that help HCMC JSC improve its...
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Beginning at the End
... used to make the outer walls of the house for the first story The second story was constructed of vertical wood that blended smoothly in with the first stories‟ stonework The whole thing was capped ... phone pressed to their ear with the other Nicole had to stop suddenly so often, lest she hit one of those that she was sure her suitcases were going to dive off the cart at any given moment At long ... details to areas of the story she would rather gloss over for the hundredth time she felt she was pretty close to hating the female officer “Thanks, I know that wasn t easy Just keep in mind that...
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Designing an esp syllabus for the second-year students of library study at the national teachers training college
... collection The first type has the authors name or other persons or institutions The second has the title of the book or other item on the top line the third has the subject of the item on the top ... students of library study at NTTC Scope of the Study The study limits itself to design an ESP reading syllabus for the second year students of library study at the NTTC The author of the study is ... students based on the previous chapters The last part of the study is a summary of the study including the conclusion of the study, limitations of the study as well as suggestions for further study...
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Techniques for developing content reading skills for the third year students at the university of odonto and stomatology
... comments, consideration, suggestions given in the thesis are based on the analysis of the statistics from the survey questionnaires conducted with the teachers and the students at Odonto–Stomatology ... the teachers chose it to ask his/her students to do, but this paid the attention of 25% of the students This is clear to state that the teachers and students did not share the same idea of making ... focuses from 20% of the teachers and 14% of the students Types of text are chosen to be the focus of 20% of the teachers and 5% of the students The same amount of the students (5%) concentrate...
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A study on possible effective pre-reading activities to improve reading skills for 2nd- year english majors at the military science academy
... activities, but sometimes these activities can not motivate their students It can 37 be understood that these activities are not of the students’ interest or the way the teachers use to introduce ... author s observation in three classes The analysis of the data is presented in parts The first part is the results based on the questionnaires for the students and the teachers The second part ... suppose that these words may become an obstacle that causes difficulty to the students in understanding the text and carrying out the tasks that followed Other teachers (10%) say that they often...
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An english-vietnamese cross-cultural study of keeping face at the first encounter
... encounter In this part, the results of the investigation of Politeness Strategy (PS) are presented NSEs and NSVs use of Positive Politeness Strategies (PPSs), Negative Politeness Strategies (NPSs), Mixed ... questionnaire The MCQ consists of 20 suggested topics The informants are asked to put a tick (v) in the place where they think it is advisable to mention the topics at the first meeting so as to ... some of these twenty suggested topics are preferred in the first meeting by NSVs while avoided by NSEs Those are age, marital status, the cost of particular items It might be the case that the...
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An action research on the use of continuous feedback to improve the first year students' pronunciation at the english department, college of foreign languages, vietnam national university, hanoi part 1
... in the United States It supervises almost seventy-eight million hectares of forests, grasslands, rivers and lakes It is an agency of the Department of Agriculture The first is the threat of fire ... extend you agree with this statement? Discuss the advantages and disadvantages of tourism Using nicknames to chat on the Internet has some advantages and disadvantages Discuss with your partner ... partner about this Going on a diet is necessary to maintain good health Discuss with your partner about this What can we to protect the nation s places of interest? Shopping is a waste of time...
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An action research on the use of continuous feedback to improve the first year students' pronunciation at the english department, college of foreign languages, vietnam national university, hanoi part 2
... end of the first semester under the name of the Speaking Test Students took the test in pairs The test consisted of three parts: Social interaction (2 points) Students introduced themselves to the ... English textbook, it was the Vietnamese teachers who read the passage for the students to the exercises There was no cassette or CD player to assist the students Only 35% of the students said that they ... first semester of the students’ first year, there were some problems relating to the consistency of the participants After the first two weeks of the first semester, a competition was held at the...
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Evaluating the Reliability and Validity of an English Achievement Test for Third-year Non- major students at the University of Technology, Ho Chi Minh National University and some suggestions for chan
... limited scope of the study, the writer would like to focus on the third-year final test or the sixth semester, which is the last test that the students have to Current English testing situation at the ... repeatability of a test scores with the passage of time This estimate also reflects the stability of the characteristics or constructs being measured by the test The formula for this method is as follows: ... efficient assessment tool In practice, the administrators and teachers only base on the initial statistics of scores to evaluate the test exactly as what have done in response to the first two research...
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Hành vi giao cấu của người nam giới đã thành niên với trẻ em nữ có thể cấu thành tội danh nào trong BLHS 1999
... cưỡng dâm trẻ em Chủ thể t i cưỡng dâm trẻ em chủ thể đặc bi t người thực hành vi t i phạm nam giới có NLTNHS đ t độ tuổi lu t định (trong trường hợp cụ thể chủ thể t i phạm hiếp dâm trẻ em người ... dâm trẻ em Dấu hiệu pháp li t i hiếp đâm trẻ em: * Chủ thể t i phạm: Cũng giống t i hiếp dâm chủ thể t i hiếp dâm trẻ em chủ thể đặc bi t người thực hành vi t i phạm nam giới có NLTNHS đ t độ tuổi ... giới thành niên với trẻ em nữ cấu thành t i danh BLHS 1999? - Hãy phân t ch đưa thêm t nh ti t cần thi t để chứng minh cho lập luân việc xác định loại t i phạm cụ thể - Nêu đấu hiệu pháp lí đặc trưng...
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Electrical engineering know it all
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Tìm thêm: xác định các mục tiêu của chương trình khảo sát các chuẩn giảng dạy tiếng nhật từ góc độ lí thuyết và thực tiễn khảo sát chương trình đào tạo của các đơn vị đào tạo tại nhật bản khảo sát chương trình đào tạo gắn với các giáo trình cụ thể xác định thời lượng học về mặt lí thuyết và thực tế tiến hành xây dựng chương trình đào tạo dành cho đối tượng không chuyên ngữ tại việt nam điều tra đối với đối tượng giảng viên và đối tượng quản lí nội dung cụ thể cho từng kĩ năng ở từng cấp độ xác định mức độ đáp ứng về văn hoá và chuyên môn trong ct mở máy động cơ lồng sóc mở máy động cơ rôto dây quấn đặc tuyến hiệu suất h fi p2 đặc tuyến mômen quay m fi p2 đặc tuyến tốc độ rôto n fi p2 đặc tuyến dòng điện stato i1 fi p2 động cơ điện không đồng bộ một pha sự cần thiết phải đầu tư xây dựng nhà máy thông tin liên lạc và các dịch vụ từ bảng 3 1 ta thấy ngoài hai thành phần chủ yếu và chiếm tỷ lệ cao nhất là tinh bột và cacbonhydrat trong hạt gạo tẻ còn chứa đường cellulose hemicellulose chỉ tiêu chất lượng 9 tr 25