attwell mabel lucie 1879 1964 english artist illustrator and author of children s stories and verse
English for Tourism and Hospitality 1
... EXERCISES Key vocabulary Look up the meaning and pronunciation of these words in your dictionary reservation book cost single certainly per night arrive just leave available require sure Language ... following sentences Use the models on the previous page to introduce yourself on the phone After you have checked your answers, read each sentence out loud Good morning, _ _ speaking ... Hotel speaking How ? _ Hotel, _ evening _speaking Jumbled sentences - Asking someone to wait on the phone Rewrite the sentences with the words in the correct...
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English for Tourism and Hospitality 2
... above in each of the sentences When you have checked your answers, say them out loud _ to the Plaza Hotel Ms White Could you please tell me the _ date on your credit card Ms White? Would ... rooms on the same card Ms White? Mr Webber, could you _ that please? Doctor Webber, did you say _ 7? Are you paying by _Professor Webber? Language practice - Asking for ... EXERCISES Key vocabulary Look up the meaning and pronunciation of these words in your dictionary credit card both double expiry repeat welcome...
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English for Tourism and Hospitality 3
... rooms six-eleven and six-twelve The lifts are down the corridor and your right Jumbled sentences - Offering help Rewrite the sentences with the words in the correct order there is else I ... _ The Chant Practise saying this chant out loud Can I help? Can I help? Can I help you? Of course, of course Of course, Madam I’ll see what I can Answers: 1) at 2) on 3) in 4) at 5) ... 5) in 6) on 1) Would you like someone to help you with your suitcases? 2) Is there anything else I can do? 3) Do you need any help? to like suitcases you your would someone with you help? ...
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English for Tourism and Hospitality 4
... sentences – There is or There are Below are some nouns and prepositions Use them to write sentences using there is or there are When you have checked your answers, say them out loud Example: swimming ... Matching – Both and just Match the first part of the conversation with the correct response Practise saying them with your friends a Yes I’ve just spoken to him Where are the two guests? b Sure Can ... Both of the buses will be here in 10 minutes The Chant Practise saying this chant out loud Is there a kettle? And are there cups? Are there cups for tea? Yes, there s a kettle And there are cups...
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English for Tourism and Hospitality 5
... distance decide suggest restaurant cabaret menu local imported Language Practice - Positive short answers Write possible answers in the spaces provided Then check your answers Will lunch be served at ... Practise saying this chant out loud I recommend I recommend A restaurant close to here And may I suggest, May I suggest You try a local beer? Example answers: 1) Yes it will 2) Yes there is 3) Yes ... EXERCISES Key vocabulary Look up the meaning and pronunciation of these words in your dictionary recommend famous seafood music nearby very close (just) two doors down within walking distance...
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English for Tourism and Hospitality 6
... interesting _ The Chant Practise saying this chant out loud Is the fish? Is the fish? Is the fish very hot? Yes, it is Yes, it is Yes, it s very, very hot Suggested ... EXERCISES Key vocabulary Look up the meaning and pronunciation of these words in your dictionary appetisers chillies ginger ready boiled crispy order sauce coconut dishes popular sounds chicken ... Chicken is The Stir Fry The Steamed Vegetables are enough for The Beef in Black Bean Sauce is a b c d e two people to share quite filling with our guests rather hot has mushrooms, tofu and garlic...
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English for Tourism and Hospitality 7
... a-pol-o-gise! Suggested answers: 1) everything 2) inconvenience 3) mistake, busy 1) There seems to have been a mix up with the order 2) I sometimes mix their phone numbers up 3) There was a slight ... dishes the mixes guest the always up _ The Chant Practise saying this chant out loud Is there a problem? A problem with your pies? I apologise, apologise, ... EXERCISES Key vocabulary Look up the meaning and pronunciation of these words in your dictionary alright everything mix up slight another inconvenience no worries sorry apologise mistake problem...
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English for Tourism and Hospitality 8
... like a cup of tea! Suggested answers: 1) dessert 2) towels 3) delicious 4) bill 1) Would you like to see a menu? 2) Would you like to order now? 3) Would you like steamed vegetables or rice with ... EXERCISES Key vocabulary Look up the meaning and pronunciation of these words in your dictionary bill dessert menu change extra tip delicious glad towels Vocabulary Choose a correct word ... above to complete the sentences Could I please see the _menu? The extra $2 was for the Thank you The Crispy Chicken was _ Could we have the _ now please? Language Practice...
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English for Tourism and Hospitality 9
... EXERCISES Key vocabulary Look up the meaning and pronunciation of these words in your dictionary cab left outside shopping centre cross major pleasure taxi find mall set traffic lights Language ... giving directions with a friend straight ahead a down b c right d cross the street e between f left Newsagent g Shoe Shop Bank Cinema The Chant Practise saying this chant out loud Where to? Where ... worry, I know the way Nice to meet you Nice to meet you Hope you enjoy your stay! Cafe Newsagent Restaurant Suggested answers 1) c 2) f 3) a 4) e 5) d 6) g 7) b next to ...
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English for Tourism and Hospitality 10
... _ / sport? _ Vocabulary Choose the correct word from the box at the top of this page to complete the sentences Not all of the words will be used How long would ... EXERCISES Key vocabulary Look up the meaning and pronunciation of these words in your dictionary change here little stay driver keep long quick entrance know main worry Language Practice - Small ... enjoy your stay! Suggested Answers: 1) Where are you from? 2) Do you like the weather here? 3) How long will you be staying? 4) Have you been here before? 5) Do you like sport? 1) stay 2) entrance...
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English for Tourism and Hospitality 11
... colour suits you Suggested Answers: 1) How much is the watch? It s $80 2) How much are the sunglasses? They’re $60 3) How much are the bathers? They’re $130 1) nice 2) handmade 3) try 4) suit The shoes ... It is (it s) or They are (they’re) Read the following key words and write a question and a response Use “It s or “They’re” in your answers Example: how / shawl / $55.50 How much is the shawl? ... _ Vocabulary Choose a word from the box above to complete each of the sentences When you have checked your answers, say them out loud It s a _ shawl Is it pure silk? You can _ them...
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English for Tourism and Hospitality 12
... _? B: Yes please A: This is a really _ scarf B: Would you like to it on? A: Yes Oh, it is _ B: It looks on you A: I think I’ll buy it Where is the _? B: She s over there, ... complete each of the sentences When you have checked your answers, say the dialogues with a friend A: That s $150 How will you be paying for that? B: _, thank you A: Of course Would you ... Practice - Patience phrases Write the missing letters to complete the following patience phrases Then practice saying them 2A: I need to phone my friend to check if it s OK B: That s fine T ...
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English for Tourism and Hospitality 13
... time Choose the correct answers below Example: I booked the tickets for you last month (It s March) a) April b) May c) February√ The guide showed some guests around last week (Today is Monday ... EXERCISES Key vocabulary Look up the meaning and pronunciation of these words in your dictionary available excellent luck today bets group pleasure tomorrow business guide private tour ... week (Today is Saturday 15th June) a) Monday 17th June b) Tuesday 11th June c) Friday 14th June The Chant Practise saying this chant out loud Excuse me Excuse me For just a minute please I’m available...
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English for Tourism and Hospitality 14
... restaurant Bar staff g manages staff and tasks to be completed A travel agent h cleans the kitchen, washes the dishes and assists the chef i get drinks for guests A waiter A receptionist A room attendant ... tour and provides them with information c provides advice about holidays and takes bookings d cooks meals for guests A manager e cleans and maintains rooms A tour guide f serves people in a restaurant ... Hospitality jobs Without looking at the previous page, match the job with the correct description A chef A kitchen hand a greets guests, helps with enquiries and takes bookings b takes guests...
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English for Tourism and Hospitality 15
... The tour is on The tour is on The tour is on at nine Suggested Answers: 1) The tour is on at three this afternoon 2) The festival opens tonight and goes for two days 3) The parade starts at p.m ... adjectives Use the models on the previous page to write sentences from the key words below Example: costumes / really / interesting The costumes are really interesting museum exciting exhibits parade ... EXERCISES Key vocabulary Look up the meaning and pronunciation of these words in your dictionary animals dolphin only sunny anywhere harbour parade sunset colourful interest reasonable watch cruise...
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English for Tourism and Hospitality 16
... EXERCISES Key vocabulary Look up the meaning and pronunciation of these words in your dictionary arrangements depend itinerary quay bring dinner kiosk sandwiches camera ferry parade temples chilly ... fireworks at 11 p.m The Chant Practise saying this chant out loud Then we can go Then we can go Then we can go to the harbour Don’t forget Don’t forget Don’t forget your camera Suggested Answers: ... it s a good idea to we should leave for the festival 1. _, we’ll take the tour of the city _in the gardens _museum or you can come back and...
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English for Tourism and Hospitality 17
... Practise saying this chant out loud That s where That s where That s where the gardens are Be careful of Be careful of Be careful of the car Suggested Answers: 1).President 2) comfortable 3) step ... EXERCISES Key vocabulary Look up the meaning and pronunciation of these words in your dictionary botanic comfortable inside night rope car full market outside step clear gardens monks president ... Practice – Jumbled sentences Without looking at the notes on the previous page, rewrite the sentences with the words in the correct order After you have checked your answers, read each sentence out...
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English for Tourism and Hospitality 18
... misunderstood seeds walnuts Language Practice – Asking for repetition and addressing a mistake Read the following key words and write a sentence to practice asking for repetition and addressing a mistake ... I misunderstood Try this Try this Traditional food Suggested Answers: 1) Sorry, I thought you meant six people 2) Could you repeat that please? 3) Oh, I thought you said something else 4) Sorry, ... EXERCISES Key vocabulary Look up the meaning and pronunciation of these words in your dictionary beautiful dolphin repeat sesame cake egg yolks save slowly careful hat say traditional delicious misunderstood...
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English for Tourism and Hospitality 19
... Possessive pronouns Use the possessive pronouns in the box below to finish the sentences The possessive adjectives (my, your, his, her, our and their) in the sentences will help you to choose ... correct answer hers ours his theirs mine yours These keys are _ Please give them to her I found this wallet on the table Does it belong to you? Yes, it s _ Do you know where our bus is? ... the gate Suggested Answers: 1) hers 2) mine 3) ours 4) his 5) yours 6) theirs 1) legend 2) police 3) Australia 4) escaped 5) bush 6) Aboriginal 7) people 8) In 9) bush 10) police An Australian...
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English for Tourism and Hospitality 20
... lose 25 wear 13 meet 26 write The Chant Practise saying this chant out loud We must We must We must call the police Let s try Let s try Let s try the room first Suggested ... EXERCISES Key vocabulary Look up the meaning and pronunciation of these words in your dictionary anywhere check marry people smart around grant necessary police watch babies know newborn really wise ... brave legend patient rude wish Grammar - Irregular verbs Without looking at the previous page, complete the following chart past simple infinitive past simple be (am, is, are) 14 pay ...
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