Ngày tải lên :
11/12/2013, 23:51
... are auditory means, such as speaking, singing and sometimes tone of voice, and nonverbal, physical means, such as body language, sign language, paralanguage, touch, eye contact, by using writing ... accusing, admitting, apologizing, challenging, complaining, condoling, congratulating, declining, giving permission, giving way, greeting, leave-taking, mocking, naming, offering, praising, promising, ... Communication is thus a process by which we assign and convey meaning in an attempt to create shared understanding This process requires a vest repertoire of skills in intrapersonal and interpersonal...