Elementary English for Tourism and Hospitality . Elementary English for Tourism and Hospitality LESSON 1 – Taking a reservation over the phone STUDY NOTES . out for you? B: That’s fine. A: Would you mind holding while I check that for you? B: Sure. EXERCISES 1. Key vocabulary Look up the meaning and
Elementary English for Tourism and Hospitality . three 5 526 Double five two six 22 27 Triple two seven 3301 Double three zero one 2. Asking for clarification You can check you have the right information. 6683 2. A: 0003 0078 22 78 3308 B: Would you mind saying that again please? C: 0003 0078 22 78 3308 3. A: 5 526 4671 98 02 88 92 B: I’m sorry, I didn’t
Elementary English for Tourism and Hospitality . Elementary English for Tourism and Hospitality LESSON 3 – Checking In STUDY NOTES Characters Leo: Receptionist. 1) at 2) on 3) in 4) at 5) in 6) on 3. 1) Would you like someone to help you with your suitcases? 2) Is there anything else I can do? 3) Do you need
Elementary English for Tourism and Hospitality . Elementary English for Tourism and Hospitality LESSON 4 – Checking In STUDY NOTES Characters Leo: Receptionist. 6) c 4. The Chant Practise saying this chant out loud. Is there a kettle? And are there cups? Are there cups for tea? Yes, there’s a kettle And there
Elementary English for Tourism and Hospitality . Elementary English for Tourism and Hospitality LESSON 5 – Making Recommendations STUDY NOTES Characters Leo:. the 5th floor? Yes there is. Do you have an iron in each room? Yes we do. Have you got any messages for me? Yes I have. Can you book me a taxi for tomorrow
Elementary English for Tourism and Hospitality . Elementary English for Tourism and Hospitality LESSON 6 – Making Recommendations STUDY NOTES Characters Leo:. Guest Jean: Waitress The story Mona and Jack are at the Golden Lotus Restaurant. Jean gives them a menu and takes their orders. Language Pract-
Elementary English for Tourism and Hospitality . Elementary English for Tourism and Hospitality LESSON 7 – In the Restaurant STUDY NOTES Characters Mona: . room? It’s not working. A: I’m sorry. I’ll go and fix it now. A: Is everything alright? B: There’s no tea and coffee in my room. A: I apologise. I’ll
Elementary English for Tourism and Hospitality . Elementary English for Tourism and Hospitality LESSON 8 – In the Restaurant STUDY NOTES Characters Mona: . Jean: Waitress The story Mona and Jack are dining at the Golden Lotus restaurant. They have just finished their meals and Jean gives them the bill. Mona
Elementary English for Tourism and Hospitality . Elementary English for Tourism and Hospitality LESSON 9 – Giving Directions STUDY NOTES Characters Leo: . Mona and Jack want to go shopping. They ask the hotel receptionist, Leo, for directions. Language – Giving Directions Look at the following directions and
Elementary English for Tourism and Hospitality . Elementary English for Tourism and Hospitality LESSON 10 – Giving Directions STUDY NOTES Characters Leo: . to ask them personal questions. For example, questions about age, marital status, income and family may be too personal for some Australians. Below are
Elementary English for Tourism and Hospitality . English for Tourism and Hospitality LESSON 11 – Shopping STUDY NOTES Characters Mona: Guest Mai: Shop Assistant The story Mona is shopping for. costume (formal) bathers (informal) cossie (informal) jeans pyjamas (formal) p j’s (informal) jim jams (informal) shorts sunglasses (formal) sunnies
Elementary English for Tourism and Hospitality . Elementary English for Tourism and Hospitality LESSON 12 - Shopping STUDY NOTES Characters Mona: Guest. buy. Language Practice – Conducting payments Below are some model dialogues for conducting payments. Guests can pay by credit card, cash or traveller’s
Elementary English for Tourism and Hospitality . Elementary English for Tourism and Hospitality LESSON 13 – The Tour Guide STUDY NOTES Characters Leo: . examples below and check their meaning in your dictionary. Present and future Past Today Yesterday Tomorrow The day before yesterday In
Elementary English for Tourism and Hospitality . Elementary English for Tourism and Hospitality LESSON 14 – The Tour Guide STUDY NOTES Characters Leo: . The story Mona and Jack meet the tour guide that Leo has recommended. Vocabulary Hospitality jobs Here are some examples of hospitality jobs and descriptions.
Elementary English for Tourism and Hospitality . Elementary English for Tourism and Hospitality LESSON 15 – Discussing a Tour STUDY NOTES Characters Leo: . tomorrow and goes for five days. Grammar – ‘Promotional’ adjectives Look up the meaning and pronunciation of these adjectives in your dictionary. affordable