Chapter 13 Dial-Up Networking and Internet Productivity MICROSOFT EXAM OBJECTIVES COVERED IN THIS CHAPTER  Implement, manage, and troubleshoot input and output (I/O) devices.  Install, configure, and manage modems.  Connect to computers by using dial-up networking.  Connect to computers by using a virtual private network (VPN) connection.  Create a dial-up connection to connect to a remote access server.  Connect to the Internet by using dial-up networking.  Configure and troubleshoot Internet Connection Sharing.  Manage and troubleshoot access to shared folders.  Manage and troubleshoot Web server resources.  Connect to local and network print devices.  Connect to an Internet printer. Copyright © 2000 SYBEX Inc., Alameda, CA. www.sybex.com W hen you want to connect to a remote network or the Internet, you use dial-up networking. To use dial-up networking, you need a modem and connections to the remote server or the Internet. You can dial into a Remote Access Service server, the Internet, or access a virtual private network server on your network via a connection (for example, through the Internet). With Windows 2000 Professional, you can also configure Internet connection sharing. This feature allows you to connect a single computer to the network and let other users on the same, small network share the Internet connection. Another Internet feature of Windows 2000 Professional is Peer Web Ser- vices (PWS), which is a program that acts as a small-scale Web server. Once you have PWS installed, you can manage your Web site through Personal Web Manager and Internet Services Manager. You can also configure printers to be used through the Internet, or local clients can access the printer through a Web browser. In this chapter, you will learn how to configure dial-up networking and create dial-up connections on a Windows 2000 Professional client. You will also learn how to use PWS and configure Internet printing. The server side of dial-up networking is covered in detail in MCSE: Windows 2000 Server Study Guide, by Lisa Donald with James Chellis (Sybex, 2000). Copyright © 2000 SYBEX Inc., Alameda, CA. www.sybex.com Setting Up a Modem 605 Setting Up a Modem D ial-up networking allows remote users (for example, a person work- ing from home or someone with a laptop on a business trip) to dial into the network or the Internet. Before you can use dial-up networking, you must have your computer configured to dial out. This requires that you have a modem installed and properly configured. The other subobjectives for the “Implement, manage, and troubleshoot input and output (I/O) devices” objective are covered in Chapter 4, “Configuring the Windows 2000 Environment.” If you install a Plug-and-Play modem on your Windows 2000 computer, it should be recognized automatically, and an appropriate driver should be loaded. You can configure and manage the modems installed on your com- puter through Device Manager. To access Device Manager, right-click My Computer and select Manage from the pop-up menu. Select System Tools, then Device Manager. In the Device Manager window, select Modems and then double-click the modem you want to manage. This brings up the modem Properties dialog box, as shown in Figure 13.1. This dialog box has six tabs: General, Modem, Diagnostics, Advanced, Driver, and Resources. The options on these tabs are covered in the following sections.  Microsoft Exam Objective Implement, manage, and troubleshoot input and output (I/O) devices.  Install, configure, and manage modems. Copyright © 2000 SYBEX Inc., Alameda, CA. www.sybex.com 606 Chapter 13  Dial-Up Networking and Internet Productivity FIGURE 13.1 The General tab of the modem Properties dialog box You should not change the default modem properties unless your modem manufacturer or the entity you are connecting to (for example, your Internet service provider) recommends the change. If you make incorrect changes to the modem configuration, your modem may not work. Configuring General Modem Properties The General tab of the modem Properties dialog box (see Figure 13.1) dis- plays the device type, manufacturer, and location. It also shows the device status. If the modem is not working properly, you can click the Troubleshooter button to start a Troubleshooting Wizard that can help you determine the cause of the problem. See Chapter 4, “Configuring the Windows 2000 Envi- ronment,” for more information about troubleshooting devices. Copyright © 2000 SYBEX Inc., Alameda, CA. www.sybex.com Setting Up a Modem 607 Configuring Modem Properties The Modem tab, shown in Figure 13.2, shows the port that the modem is attached to. From this tab, you can set the following options:  The speaker volume for the modem  The maximum port speed (specified in bits per second)  Dial control to wait for a dial tone before dialing FIGURE 13.2 The Modem tab of the modem Properties dialog box Running Modem Diagnostics Through the Diagnostics tab, shown in Figure 13.3, you can query the modem. This process can be used in troubleshooting to ensure that the modem is prop- erly responding to requests. Copyright © 2000 SYBEX Inc., Alameda, CA. www.sybex.com 608 Chapter 13  Dial-Up Networking and Internet Productivity FIGURE 13.3 The Diagnostics tab of the modem Properties dialog box When you click the Query Modem button, Device Manager will test the modem by issuing a series of modem commands. The commands and the responses sent back from the modem are listed in the dialog box. Configuring Advanced Modem Properties The Advanced tab, shown in Figure 13.4, allows you to specify additional initialization commands. You can also configure advanced port settings and change default preferences, as explained in the following sections. Copyright © 2000 SYBEX Inc., Alameda, CA. www.sybex.com Setting Up a Modem 609 FIGURE 13.4 The Advanced tab of the modem Properties dialog box Advanced Port Settings Clicking the Advanced Port Settings button brings up the Advanced Settings dialog box for your communications (COM) port, as shown in Figure 13.5. Through this dialog box, you can specify whether the port will use first in, first out (FIFO) buffers and the settings that will be used for the receive and transmit buffers. Lower settings can be used to correct connection problems. Higher settings can increase performance. FIGURE 13.5 The Advanced Settings for COM port dialog box Copyright © 2000 SYBEX Inc., Alameda, CA. www.sybex.com 610 Chapter 13  Dial-Up Networking and Internet Productivity Default Preferences Clicking the Change Default Preferences button brings up the modem Default Preferences dialog box, as shown in Figure 13.6. FIGURE 13.6 The General tab of the modem Default Preferences dialog box In the General tab, you can set call and data connection preferences. The call preferences options include settings for how long the connection will last if a call is idle for more than the specified time and how long to wait for a connection before canceling a call. The data connection preferences options include settings for the port speed, the data protocol, compression (enabled or disabled), and flow control (hardware or software). Through the Advanced tab, you can specify the hardware settings for the port, as shown in Figure 13.7. The options for hardware settings include data bits, parity, stop bits, and modulation. Copyright © 2000 SYBEX Inc., Alameda, CA. www.sybex.com Setting Up a Modem 611 FIGURE 13.7 The Advanced tab of the modem Default Preferences dialog box Viewing Driver Details and Updating Drivers The Driver tab of the modem Properties dialog box, shown in Figure 13.8, displays information about the modem driver that is currently loaded. Click- ing the Driver Details button brings up a dialog box with additional infor- mation about the modem driver. FIGURE 13.8 The Driver tab of the modem Properties dialog box Copyright © 2000 SYBEX Inc., Alameda, CA. www.sybex.com 612 Chapter 13  Dial-Up Networking and Internet Productivity To uninstall the driver, click the Uninstall button. To update the driver, click the Update Driver button. See Chapter 4 for details on updating drivers. Viewing Modem Resources The Resources tab, shown in Figure 13.9, lists the resources that are used by your modem. Resources include memory, I/O memory, and interrupt request (IRQ) settings. You can use this information to detect resource conflicts, which may arise if you have non-Plug-and-Play hardware installed on your computer. FIGURE 13.9 The Resources tab of the modem Properties dialog box Using Dial-Up Connections Y ou can use dial-up connections to dial into Remote Access Service servers or into the Internet. Windows 2000 also supports virtual private net- work connections and Internet connection sharing. You will learn how to create these connections in the following sections. Copyright © 2000 SYBEX Inc., Alameda, CA. www.sybex.com [...]... steps: 1 Select Start Settings Control Panel and double-click the Network and Dial-up Connections icon 2 The Network and Dial-up Connections window appears, as shown in Figure 13.11 Double-click the Make New Connection icon Copyright © 2000 SYBEX Inc., Alameda, CA www.sybex.com 614 Chapter 13 Dial-Up Networking and Internet Productivity FIGURE 13.11 The Network and Dial-up Connections window 3 The Network... Connections The Networking tab, shown in Figure 13.23, contains networking options for the dial-up connection You can configure the wide area network (WAN) protocol you will use and the network components that will be used by the network connection Copyright © 2000 SYBEX Inc., Alameda, CA www.sybex.com 624 Chapter 13 Dial-Up Networking and Internet Productivity FIGURE 13.23 The Networking tab of the Dial-up. .. software from your ISP, you can set up an Internet connection the first time you click the Internet Explorer icon or the Connect to the Internet icon on the Desktop The following steps are used to create a dial-up Internet connection for a new Internet account: 1 Select Start Settings and double-click the Network and Dial-up Connections icon 2 The Network and Dial-up Connections window appears (see Fig-... connection, all you need is access to a network such as the Internet Copyright © 2000 SYBEX Inc., Alameda, CA www.sybex.com 630 Chapter 13 Dial-Up Networking and Internet Productivity To configure a VPN client, take the following steps: 1 Select Start Settings Control Panel and double-click the Network and Dial-up Connections icon 2 The Network and Dial-up Connections window appears (see Fig- ure 13.11)... username and password Complete the signup procedure In Exercise 13.2, you will create a new dial-up Internet connection for a new Internet account EXERCISE 13.2 Creating a Dial-Up Connection to the Internet 1 Select Start Settings and double-click the Network and Dial-up Connections icon 2 In the Network and Dial-up Connections window, double-click the Make New Connection icon 3 When the Welcome to... support Internet connection sharing The client computers must be configured to use Internet connection sharing In order to configure Internet connection sharing, you must be a member of the Administrators group Copyright © 2000 SYBEX Inc., Alameda, CA www.sybex.com 634 Chapter 13 Dial-Up Networking and Internet Productivity Configuring Internet Connection Sharing on the Host Computer To configure Internet. .. specify the username and password that will be used to dial into the remote location You can also specify the number that you will dial and the location you are dialing from Enter the information and then click the Dial button FIGURE 13.17 The Connect Dial-up Connection dialog box Copyright © 2000 SYBEX Inc., Alameda, CA www.sybex.com 618 Chapter 13 Dial-Up Networking and Internet Productivity 9 When... the network Through Internet connection sharing, the other computers on the network can use Internet applications, such as Internet Explorer and Outlook Express, as well as access Internet resources FIGURE 13.33 Internet connection sharing Shares Internet connection Internet connection Internet In order to use Internet connection sharing, the following conditions must be met: All of the network clients...Using Dial-Up Connections Microsoft Exam Objective 613 Connect to computers by using dial-up networking Connect to computers by using a virtual private network (VPN) connection Create a dial-up connection to connect to a remote access server Connect to the Internet by using dial-up networking Configure and troubleshoot Internet Connection Sharing Dialing into a... illustrated in Figure 13.24 The Internet account is through a valid Internet service provider (ISP) There are many ISPs to choose from, and they usually supply software to facilitate your Internet connection through their service Copyright © 2000 SYBEX Inc., Alameda, CA www.sybex.com Using Dial-Up Connections FIGURE 13.24 625 Making an Internet connection Internet Remote Computer Internet Service Provider . 13 Dial-Up Networking and Internet Productivity MICROSOFT EXAM OBJECTIVES COVERED IN THIS CHAPTER  Implement, manage, and troubleshoot input and. Alameda, CA. www.sybex.com 614 Chapter 13  Dial-Up Networking and Internet Productivity FIGURE 13.11 The Network and Dial-up Connections window 3. The Network