PB-Nr : R01 Customer enquiries Issued by: Date of release: Version Page Hr. Ebenberger / Hr. Kokot 0 1/3 Process ownerr: Industriy : Hr. Prok. Ebenberger MBA DIY : Hr. Prok. Kokot Process purpose and target: Entry of commercial customer inquiries and creation of possible supplies Interfaces Supplier: Document Process input Customer Order request Customer: Document Process input Customer Supply Supply R 02 Order specification monitoring/characteristic numbers Quality: Environment: PB-Nr : R01 Customer enquiries Flow/process documentation/competence EDIFACT Responsibility Documents Acceptance of request Confirm at development department Prepare offer Order complete EDIFACT-Order Offer Customer Indoor/Outdoor Sales Indoor Sales Customer internal/external Offer necessary R 02 Customer external Indoor Sales Indoor Sales Indoor Sales If needed Lab.order see R04 Issued by: Date of release: Version Page Hr. Ebenberger / Hr. Kokot 0 2/3 PB-Nr : R01 Customer enquiries Issued by: Date of release: Version Page Hr. Ebenberger / Hr. Kokot 0 3/3 Accomodation of the enquiry the inquiry can take place with all media of modern communication. A complete order covers the at least following data: - customer - product number: or accurate product designation (inclusive color, surface .) - bundles and quantity - order number of the customer - price - date of delivery - possible one environmental-relevant customer Demand with development This is necessary only if in the customer inquiry request and data are contained, which are situated outside of the usual specification for our products. Here which product series must be clarified to use is or which special processing or raw materials is necessary before a supply putting. In the case of need a laboratory job can be created, to its result basis for the supply putting already here is. (details in addition see to R02 - order processing). supply create the supply can both over the PPS and over all other modern aids be created. However the at least following specification must be contained: - detailed specification of the product (e.g. product number, packing, ) - price by unit as well as acceptance mode - delivery parity, mode of payment - validity period Creation of supply The supply can both be created. over the PPS and over all other modern aids However the at least following specification must be contained: - detailed specification of the product (e.g. product number, packing, ) - price by unit as well as acceptance mode - delivery parity, mode of payment - validity Applicable documents EDV-Documentation EDIFACT- Documentation . Entry of commercial customer inquiries and creation of possible supplies Interfaces Supplier: Document Process input Customer Order request Customer: Document. Order complete EDIFACT-Order Offer Customer Indoor/Outdoor Sales Indoor Sales Customer internal/external Offer necessary R 02 Customer external Indoor Sales