CIPT Cisco IP Telephony Course Management Guide For Student Guide Version 3.1 Text Part Number: 97-1161-01 The products and specifications, configurations, and other technical information regarding the products in this manual are subject to change without notice. All statements, technical information, and recommendations in this manual are believed to be accurate but are presented without warranty of any kind, express or implied. You must take full responsibility for their application of any products specified in this manual. LICENSE PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THE MANUAL, DOCUMENTATION, AND/OR SOFTWARE (“MATERIALS”). BY USING THE MATERIALS YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS LICENSE. IF YOU DO NOT AGREE WITH THE TERMS OF THIS LICENSE, PROMPTLY RETURN THE UNUSED MATERIALS (WITH PROOF OF PAYMENT) TO THE PLACE OF PURCHASE FOR A FULL REFUND. Cisco Systems, Inc. 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The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense. The following information is for FCC compliance of Class B devices: The equipment described in this manual generates and may radiate radio-frequency energy. If it is not installed in accordance with Cisco’s installation instructions, it may cause interference with radio and television reception. This equipment has been tested and found to comply with the limits for a Class B digital device in accordance with the specifications in part 15 of the FCC rules. These specifications are designed to provide reasonable protection against such interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation. You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the Cisco equipment or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by using one or more of the following measures: • Turn the television or radio antenna until the interference stops. • Move the equipment to one side or the other of the television or radio. • Move the equipment farther away from the television or radio. • Plug the equipment into an outlet that is on a different circuit from the television or radio. (That is, make certain the equipment and the television or radio are on circuits controlled by different circuit breakers or fuses.) Modifications to this product not authorized by Cisco Systems, Inc. could void the FCC approval and negate your authority to operate the product. The following third-party software may be included with your product and will be subject to the software license agreement: CiscoWorks software and documentation are based in part on HP OpenView under license from the Hewlett- Packard Company. HP OpenView is a trademark of the Hewlett-Packard Company. Copyright © 1992, 1993 Hewlett-Packard Company. The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB’s public domain version of the UNIX operating system. All rights reserved. Copyright © 1981, Regents of the University of California. Network Time Protocol (NTP). Copyright © 1992, David L. Mills. The University of Delaware makes no representations about the suitability of this software for any purpose. Point-to-Point Protocol. Copyright © 1989, Carnegie-Mellon University. All rights reserved. The name of the University may not be used to endorse or promote products derived from this software without specific prior written permission. The Cisco implementation of TN3270 is an adaptation of the TN3270, curses, and termcap programs developed by the University of California, Berkeley (UCB) as part of UCB’s public domain version of the UNIX operating system. All rights reserved. Copyright © 1981-1988, Regents of the University of California. Cisco incorporates Fastmac and TrueView software and the RingRunner chip in some Token Ring products. Fastmac software is licensed to Cisco by Madge Networks Limited, and the RingRunner chip is licensed to Cisco by Madge NV. Fastmac, RingRunner, and TrueView are trademarks and in some jurisdictions registered trademarks of Madge Networks Limited. Copyright © 1995, Madge Networks Limited. All rights reserved. XRemote is a trademark of Network Computing Devices, Inc. Copyright © 1989, Network Computing Devices, Inc., Mountain View, California. NCD makes no representations about the suitability of this software for any purpose. The X Window System is a trademark of the X Consortium, Cambridge, Massachusetts. All rights reserved. Cisco Systems has more than 200 offices in the following countries and regions. Addresses, phone numbers, and fax numbers are listed on the Cisco Web site at www.cisco.com/go/offices . Argentina • Australia • Austria • Belgium • Brazil • Bulgaria • Canada • Chile • China PRC • Colombia • Costa Rica • Croatia • Czech Republic • Denmark • Dubai, UAE • Finland • France • Germany • Greece • Hong Kong SAR • Hungary • India • Indonesia • Ireland • Israel • Italy • Japan • Korea • Luxembourg • Malaysia • Mexico • The Netherlands • New Zealand • Norway • Peru • Philippines • Poland • Portugal • Puerto Rico • Romania • Russia • Saudi Arabia Scotland • Singapore • Slovakia • Slovenia • South Africa • Spain • Sweden • Switzerland • Taiwan • Thailand • Turkey • Ukraine • United Kingdom • United States • Venezuela • Vietnam • Zimbabwe Copyright  2001, Cisco Systems, Inc. All rights reserved. AccessPath, AtmDirector, Browse with Me, CCIP, CCSI, CD-PAC, CiscoLink, the Cisco Powered Network logo, Cisco Systems Networking Academy, Fast Step, Follow Me Browsing, FormShare, FrameShare, GigaStack, IGX, Internet Quotient, IP/VC, iQ Breakthrough, iQ Expertise, iQ FastTrack, the iQ logo, iQ Net Readiness Scorecard, MGX, the Networkers logo, Packet, RateMUX, ScriptBuilder, ScriptShare, SlideCast, SMARTnet, TransPath, Unity, Voice LAN, Wavelength Router, and WebViewer are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, Discover All That’s Possible, and Empowering the Internet Generation, are service marks of Cisco Systems, Inc.; and Aironet, ASIST, BPX, Catalyst, CCDA, CCDP, CCIE, CCNA, CCNP, Cisco, the Cisco Certified Internetwork Expert Logo, Cisco IOS, the Cisco IOS logo, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Enterprise/Solver, EtherChannel, EtherSwitch, FastHub, FastSwitch, IOS, IP/TV, LightStream, MICA, Network Registrar, PIX, Post-Routing, Pre-Routing, Registrar, StrataView Plus, Stratm, SwitchProbe, TeleRouter, and VCO are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries. All other trademarks mentioned in this document or Web site are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0106R) Cisco IP Telephony, Revision 3.1: Course Management Guide Copyright  2001, Cisco Systems, Inc. All rights reserved. Printed in USA. Overview This guide provides details to assist instructors in presenting this course. It provides an overview of the material, a description of the expected audience for whom it was designed, and how the course fits in the curriculum track. Guidelines for facilitating specific activities and exercises within the course are also provided. This guide includes the following topics: Page Overview 1 Course Performance Goal 2 Course Version 2 Audience 2 Prerequisite Skills 2 Student Kit Contents 2 Post-Course Tasks and Communication 3 Course Evaluations 3 Course Feedback Concerning Errors and Suggested Enhancements 3 Instructor Readiness 4 CCSI Program Requirements 4 Course Content Requirements 4 Resources 6 Participant Resources 6 Instructor Resources 6 Detailed Instruction Notes 7 Recommended Schedule 7 Course Roadmap 10 Module Overview 11 Laboratory Administration 25 Required Equipment Matrix 25 Cisco IOS Software 27 Instructors Laboratory Guide Information 27 Schema 102 Other Preparation 103 Administration vs. Engineering 104 2 Cisco IP Telephony (CIPT) v3.1 Copyright  2001, Cisco Systems, Inc. Course Performance Goal The course goal is to provide the knowledge and skill base for learners to be able to install, support and maintain a Cisco IP Telephony Network Solution. Course Version The CIPT course is version 3.1: This is a new course. This course updates CIPT 3.0 (Cisco CallManager 3.0[5-8])_____________. This course replaces CCNISM (Cisco Communication Network—Install, Support and Maintenance) and CIPT 1.0 (Cisco IP Telephony [CIPT]—Install, Support and Maintain). Audience The primary audience for this course includes: ! System engineers ! Network and data administrators The secondary audience for this course includes: ! Support technicians Prerequisite Skills The knowledge and skills a student must have before attending this course include: ! “Cisco Certified Network Associate” (CCNA) course ! “Cisco Voice over Frame Relay, ATM, and IP” (CVOICE) course ! Windows NT, TFTP, DHCP, Cisco IOS, and H.323 Protocol Student Kit Contents The following items are included in the student kit: Student Guide Base Kit (standard) Supplement or Job Aid Cisco Connection CD (standard) Product Selection Tool Copyright  2001, Cisco Systems, Inc. Course Management Guide for CIPT 3 Post-Course Tasks and Communication This section describes the steps you need to take after the course is completed. Course Evaluations Cisco is developing a new process for submission of post-course evaluations via the web, to be launched in June 2001. Details will be announced via the CLP Update. In the meantime, please ship all paper course evaluations to Scantron, 1361 Valencia Ave., Tustin, CA 92780-6463. Feedback Concerning Errors and Suggested Enhancements It is important that you document any errors experienced during the course. Please report such technical problems to your Cisco contact within your training organization. Cisco Learning Partners are responsible for collecting and submitting their instructors’ input to Cisco Internet Learning Solutions Group (ILSG). In addition, you may submit general feedback and suggestions to ciscotraining@cisco.com 4 Cisco IP Telephony (CIPT) v3.1 Copyright  2001, Cisco Systems, Inc. Instructor Readiness CCSI Program Requirements The Certified Cisco Systems Instructor (CCSI) program requirements for this course are as follows: ! Attend a CIPT TTT or attend a CIPT 3.1 course and pass the certification test for CIPT. Course Content Requirements To teach this course, instructors must attend the following training or complete the following requirements: ! CVOICE ! CIPT 3.1 In addition, the following technical sources provided by Cisco LOBs or BUs may be used as reference: ! IP Telephony Solutions Guide http://www.cisco.com/univercd/cc/td/doc/product/voice/ip_tele/solution/ ! Cisco IP Telephony Network Design Guide http://www.cisco.com/univercd/cc/td/doc/product/voice/ip_tele/network/index.htm ! Cisco IP Telephony QoS Design Guide http://www.cisco.com/univercd/cc/td/doc/product/voice/ip_tele/avvidqos/index.htm ! Cisco TAPI http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/tapi/ Copyright  2001, Cisco Systems, Inc. Course Management Guide for CIPT 5 ! IP Telephony Applications, Servers and Associated Technologies http://www.cisco.com/warp/public/788/AVVID/avvid.shtml ! Voice, Telephony, and Messaging http://www.cisco.com/warp/public/788/index.shtml 6 Cisco IP Telephony (CIPT) v3.1 Copyright  2001, Cisco Systems, Inc. Resources Participant Resources In addition to the Student Guide, participants will receive the following: ! Nothing Instructor Resources In addition to the Student+CMG Guide, instructor resources include the following: ! Nothing [...]... http://www .cisco. com/univercd/cc/td /doc/ product/voice /ip_ tele/solution/messa http://www .cisco. com/univercd/cc/td /doc/ product/voice /ip_ tele/index.htm ! Westbay Engineers Limited Home Page http://www .cisco. com/univercd/cc/td /doc/ product/voice /ip_ tele/solution/messa http://www.erlang.com ! APC Home Page http://www .cisco. com/univercd/cc/td /doc/ product/voice /ip_ tele/solution/messa http://www.apcc.com ! Cisco IP Telephony. .. applications (for example, Cisco Unity) For the applications not yet covered by a course, Cisco is making a strong push to build such courses The following topics are discussed in this chapter: ! ! Acronyms ! Cisco Architecture for Voice Video and Integrated Data (Cisco AVVID) ! 12 Objectives Cisco IP Telephony (CIPT) Components Cisco IP Telephony (CIPT) v3.1 Copyright  2001, Cisco Systems, Inc Basic... site: http://www .cisco. com/warp/public/cc/serv/mkt/sup/ent/avvid/ For more background information about infrastructure go to the following links: ! Data Sheet: Cisco VoIP Readiness Net Audit Planning for Migration to IP Telephony http://www .cisco. com/univercd/cc/td /doc/ product/voice /ip_ tele/solution/messa http://www .cisco. com/warp/public/cc/serv/mkt/sup/ent/avvid/nadit_ds.htm ! Cisco IP Telephony Network... 10.1.1.0 12 TEX -IP- phones 10.2.1.0 13 ARZ -IP- phones 10.3.1.0 14 KSC -IP- phones 10.4.1.0 15 COL -IP- phones 10.5.1.0 16 SEA -IP- phones 10.6.1.0 17 BOS -IP- phones 10.7.1.0 18 BAL -IP- phones 10.8.1.0 20 TEX-data 172.16.20.0 30 ARZ-data 172.16.30.0 40 KSC-data 172.16.40.0 50 COL-data 172.16.50.0 60 SEA-data 172.16.60.0 70 BOS-data 172.16.70.0 80 28 VLAN Name BAL-data 172.16.80.0 Cisco IP Telephony (CIPT) v3.1 Copyright... features in Cisco IP Phone Services The laboratory exercises in this chapter can be optional or completed during student free time The main topics in this chapter are call park, call pickup, IP Phone Services, and adding a user For information on how to create Cisco IP Phone Services, go to the following website: http://www .cisco. com/warp/public/570/avvid/voice _ip/ cm_xml/cm_xmldown.html 16 Cisco IP Telephony. .. Equipment Matrix CIPT 3.1 Laboratory Equipment Requirements Quantity Product Number Product Description 4 CAG-VG200 Cisco VoIP Voice Gateway Note: If you are able to get the IOS version of 12.1(3)XI3 or 12.1(5)T for the 2600’s, you will be able to enable the MGCP application and not have to order the VG200s 4 CISCO2 621 Dual 10/100 Ethernet Router w/2 WIC Slots & 1 Network Module Slot 1 CISCO3 640 Cisco. .. http://www.apcc.com ! Cisco IP Telephony Power Protection Page http://www .cisco. com/univercd/cc/td /doc/ product/voice /ip_ tele/solution/messa http://www .cisco. com/warp/public/779/largeent/avvid/solutions/powerpro.html ! IP Telephony Solution Guide http://www .cisco. com/warp/public/788/solution_guide/ Copyright  2001, Cisco Systems, Inc Course Management Guide for CIPT 21 Laboratory Exercise #21 reinforces the following... TEX -IP- phones type ethernet mtu 1500 said 100012 state active set vlan 13 name ARZ -IP- phones type ethernet mtu 1500 said 100013 state active set vlan 14 name KSC -IP- phones type ethernet mtu 1500 said 100014 state active set vlan 15 name COL -IP- phones type ethernet mtu 1500 said 100015 state active set vlan 16 name SEA -IP- phones type ethernet mtu 1500 said 100016 state active 30 Cisco IP Telephony (CIPT)... Gateways ! 18 Objectives Users Cisco IP Telephony (CIPT) v3.1 Copyright  2001, Cisco Systems, Inc Installation, Architecture, and Advance Configuration Module Timing 5 Hours Purpose This module is designed to provide more technical information about Cisco CallManager The different layers of the Cisco CallManager architecture will help the students identify the internal workings of Cisco CallManager and will... database relationship (Publisher and Subscriber)— be sure to make these relationships clear to the students Copyright  2001, Cisco Systems, Inc Course Management Guide for CIPT 13 Emphasis: Descriptive and Suggested Naming Conventions Descriptive names can quickly help in monitoring and troubleshooting a CIPT network The suggested naming conventions are suggestions which have worked well for Cisco Internal . your class to evaluate Cisco CallManager. 12 Cisco IP Telephony (CIPT) v3.1 Copyright  2001, Cisco Systems, Inc. Chapter 1: Cisco IP Telephony Introduction. http://www .cisco. com/univercd/cc/td /doc/ product/voice /ip_ tele/network/index.htm ! Cisco IP Telephony QoS Design Guide http://www .cisco. com/univercd/cc/td /doc/ product/voice /ip_ tele/avvidqos/index.htm ! Cisco