PB-Nr : S11.02 Returned goods Issued by Date of release Version Page Fr. Hihn Oktober 02 1 1/4 Process owner: Fr. Hihn Elke Process purpose and target: Rapid handling of the returns of industrial articles Interfaces Supplier: Process input Customer (over sales, field service, customer service) product, load, quantity, cancelling reason Customer: Process output Customer Credit note Überwachung/Kennzahlen Quality Turn-around time from incoming goods to termination Environment PB-Nr : S11.02 Returned goods Issued by Date of release Version Page Fr. Hihn Oktober 02 1 2/4 Flow/process documentation/competence PB-Nr : S11.02 Returned goods Issued by Date of release Version Page Fr. Hihn Oktober 02 1 3/4 Return delivery from customer(direct or via sales) Responsibility Documents Return of goods Stock product in non conforming stock Repack R05.XX Finalizing of return goods documents Compensation to customer Check, decision on how to proceed Customer service(sales) Sales Indoor sales Production Shipping department Lab. Sales Compensation Sales Shipment papers Special rework list Rework S12.01 Waste S09 Coating-Tec R05.03 Special treatment --- Special rework list Special rework list Special rework list Special rework list Special rework list Production Coating-Tec Several departments Return goods document Claim work Sales PB-Nr : S11.02 Returned goods Issued by Date of release Version Page Fr. Hihn Oktober 02 1 4/4 Additional definitions: Accommodation of the back warning banknote: The receipt of a request for the cancelling of a commodity can take place in the sales (interior and field service) or in the customer service. The forwarding to the customer service can take place in any form. The specification of the necessary process inputs is important. The sales decides on the authorization and the height of the credit note with goodwill. Goods transfer: The incoming goods take over the commodity and mark the cardboards by a sequential number, so that the allocation to the delivery note is possible. Check returned goods: Here the definition takes place as with the commodity is continued to proceed. As termination of the check by the customer service the forwarding of the commodity is initiated by the creation of a further processing list and the appropriate indication of the cardboards. The collection and accurate weighing of the commodity take place already via the regenerating process. Process characteristic number: Difference between transfer date by the incoming goods and that date of the completion by the customer service in days. Applicable documents: Rear wall arene banknote: Tiger Cockpit Further processing list: Tiger Cockpit . Überwachung/Kennzahlen Quality Turn-around time from incoming goods to termination Environment PB-Nr : S11.02 Returned goods Issued by Date of release Version Page Fr Production Coating-Tec Several departments Return goods document Claim work Sales PB-Nr : S11.02 Returned goods Issued by Date of release Version Page Fr.