Contents Overview 1 Introduction to Managing Software Deployment 2 Windows Installer 3 Deploying Software 4 Configuring Software Deployment 13 Lab A: Assigning and Publishing Software 18 Maintaining Deployed Software 24 Removing Deployed Software 27 Lab B: Upgrading and Removing Software 28 Troubleshooting Software Deployment 35 Best Practices 36 Review 37 Module 9: Using Group Policy to Manage Software Information in this document is subject to change without notice. The names of companies, products, people, characters, and/or data mentioned herein are fictitious and are in no way intended to represent any real individual, company, product, or event, unless otherwise noted. Complying with all applicable copyright laws is the responsibility of the user. No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Microsoft Corporation. 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Other product and company names mentioned herein may be the trademarks of their respective owners. Project Lead: Mark Johnson Instructional Designers: Aneetinder Chowdhry (NIIT (USA) Inc.), Bhaskar Sengupta (NIIT (USA) Inc.) Lead Program Manager: Paul Adare (FYI TechKnowlogy Services) Program Manager: Gregory Weber (Volt Computer Services) Technical Contributors: Jeff Clark, Chris Slemp Graphic Artist: Julie Stone (Independent Contractor) Editing Manager: Lynette Skinner Editor: Jeffrey Gilbert Copy Editor: Kaarin Dolliver (S&T Consulting) Testing Leads: Sid Benavente, Keith Cotton Testing Developer: Greg Stemp (S&T OnSite) Courseware Test Engineers: Jeff Clark, H. James Toland III Online Program Manager: Debbi Conger Online Publications Manager: Arlo Emerson (Aditi) Online Support: David Myka (S&T Consulting) Multimedia Development: Kelly Renner (Entex) Courseware Testing: Data Dimensions, Inc. Production Support: Irene Barnett (S&T Consulting) Manufacturing Manager: Rick Terek Manufacturing Support: Laura King (S&T OnSite) Lead Product Manager, Development Services: Bo Galford Lead Product Managers: Gerry Lang, Julie Truax Group Product Manager: Robert Stewart Module 9: Using Group Policy to Manage Software iii Instructor Notes This module provides students with the knowledge and skills required to use Group Policy to deploy software. At the end of this module, students will be able to: ! Describe how to manage software deployment by using Group Policy. ! Describe how Windows ® Installer is used for software installation and maintenance. ! Use Group Policy to deploy software. ! Use Group Policy to configure software deployment. ! Use Group Policy to maintain software. ! Troubleshoot common problems with software deployment. ! Apply best practices for deploying software. In the two hands-on labs in this module, students will have the opportunity to use Group Policy to manage software. In the first lab, students will assign and publish software by using Group Policy. In the second lab, students will deploy mandatory and optional upgrades of software by using Group Policy and remove software previously deployed with Group Policy. Presentation: 75 Minutes Labs: 60 Minutes iv Module 9: Using Group Policy to Manage Software Materials and Preparation This section provides you with the required materials and preparation tasks that are needed to teach this module. Required Materials To teach this module, you need the following materials: • Microsoft ® PowerPoint ® file 2154A_09.ppt Preparation Tasks To prepare for this module, you should: ! Read all of the materials for this module. ! Study the review questions and prepare alternative answers to discuss. ! Anticipate questions that students may ask. Write out the questions and provide the answers. ! Read the white paper, The Windows Installer Service, on the Student Materials compact disc. ! Read the white paper, Software Installation and Maintenance, on the Student Materials compact disc. Module 9: Using Group Policy to Manage Software v Module Strategy Use the following strategy to present this module: ! Introduction to Managing Software Deployment In this topic, you will introduce managing software deployment by using Group Policy. Briefly discuss each phase in software installation but avoid going into detail about each phase. ! Windows Installer In this topic, you will introduce Windows Installer and describe the role that it plays in software installation and maintenance. Discuss some of the problems typically encountered by administrators when deploying and managing software in an organization. ! Deploying Software In this topic, you will introduce deploying software. Provide an overview of the software deployment process. Describe the process of creating a software distribution point and discuss the guidelines for creating a software distribution point. Explain how to assign and publish software. Discuss the advantages of advertising software as opposed to installing it. Explain the difference between assigning software to a user and assigning software to a computer. Discuss situations in which assigning software to a user would be more appropriate, and occasions when it might be better to assign software to computers. Demonstrate how users can use Add/Remove Programs in Control Panel to install software. Demonstrate the process that occurs when a user double-clicks an unknown file type. Illustrate the procedure for using Group Policy to assign and publish software packages. Demonstrate how to change the deployment options for an application. ! Configuring Software Deployment In this topic, you will introduce configuring software deployment. Illustrate the concept of adding modifications to a software package. Show students the Modifications tab in the Properties dialog box for a published application, and describe how to add a transform file. Explain how software categories are used to classify applications within Add/Remove Programs. Explain the concept of managing file name extensions with the Software Installation component of Group Policy. Emphasize that a list of file name extensions, and the applications associated with them, is stored in Active Directory ™ directory service. ! Lab A: Assigning and Publishing Software Prepare students for the lab in which they will use Group Policy to assign and publish software. Make sure that students run the command file for the lab, and tell them that they will work in pairs for this lab. After students have completed the lab, ask them if they have any questions. ! Maintaining Deployed Software In this topic, you will introduce maintaining deployed software. Illustrate the procedure for deploying a mandatory or an optional upgrade. Demonstrate how to redeploy software. Emphasize the fact that redeployment involves not only obtaining the updated application files, but also obtaining a new Windows Installer package file. vi Module 9: Using Group Policy to Manage Software ! Removing Deployed Software In this topic, you will introduce removing deployed software. Illustrate the procedure for removing deployed software. Emphasize that when you configure a Group Policy object (GPO), the software is automatically removed. ! Lab B: Upgrading and Removing Software Prepare students for the lab in which they will deploy mandatory and optional upgrades of software by using Group Policy. They will also remove software previously deployed by using Group Policy. After students have completed the lab, ask them if they have any questions. ! Troubleshooting Software Deployment In this topic, you will introduce troubleshooting options for resolving the problems that may occur when using Group Policy to deploy software. Tell students that they may encounter problems when deploying software with Group Policy. Present some of the more common problems that they may encounter, along with suggested strategies for resolving them. ! Best Practices Present best practices for using Group Policy to manage software. Emphasize the reason for each best practice. Module 9: Using Group Policy to Manage Software vii Customization Information This section identifies the lab setup requirements for the module and the configuration changes that occur on student computers during the labs. This information is provided to assist you in replicating or customizing Microsoft Official Curriculum (MOC) courseware. The labs in this module are also dependent on the classroom configuration that is specified in the Customization Information section at the end of the Classroom Setup Guide for course 2154A, Implementing and Administering Microsoft Windows 2000 Directory Services. Lab Setup The labs in this module require that the student computers be configured as domain controllers. To prepare student computers to meet this requirement, perform one of the following actions: ! Complete module 3, “Creating a Windows 2000 Domain,” in course 2154A, Implementing and Administering Microsoft Windows 2000 Directory Services. ! Run Autodc.vbs from the C:\Moc\Win2154A\Labfiles\Custom\Autodc folder. ! Run Dcpromo.exe on the student computers by using the following parameters: • A domain controller for a new domain. • A new domain tree. • A new forest of domain trees. • Full DNS domain name, which is computerdom.nwtraders.msft (where computer is the assigned computer name). • NetBIOS domain name, which is COMPUTERDOM. • Default location for the database, log files, and SYSVOL. • Permission compatible only with Windows 2000–based servers. • Directory Services Restore Mode Administrator password, which is password. Before you use module 3, “Creating a Windows 2000 Domain,” in course 2154A, Implementing and Administering Microsoft Windows 2000 Directory Services, you must successfully complete module 2, “Implementing DNS to Support Active Directory,” in course 2154A, Implementing and Administering Microsoft Windows 2000 Directory Services. Lab Results There are no configuration changes on student computers that affect replication or customization. Important Note Module 9: Using Group Policy to Manage Software 1 Overview ! Introduction to Managing Software Deployment ! Windows Installer ! Deploying Software ! Configuring Software Deployment ! Maintaining Deployed Software ! Removing Deployed Software ! Troubleshooting Software Deployment ! Best Practices Microsoft ® Windows ® 2000 includes a new feature called Software Installation and Maintenance that uses Active Directory ™ directory service, Group Policy, and Windows Installer to install, maintain, and remove software on computers in your organization. By using a policy-based method for managing software deployment, you can ensure that the applications that users need to perform their jobs are available whenever and wherever they are needed. At the end of this module, you will be able to: ! Describe how to manage software deployment by using Group Policy. ! Describe how Windows Installer is used for software installation and maintenance. ! Use Group Policy to deploy software. ! Use Group Policy to configure software deployment. ! Use Group Policy to maintain software. ! Use Group Policy to remove software. ! Troubleshoot common problems with software deployment. ! Apply best practices for deploying software. Slide Objective To provide an overview of the module topics and objectives. Lead-in In this module, you will learn about how to use Group Policy to deploy and manage software. 2 Module 9: Using Group Policy to Manage Software Introduction to Managing Software Deployment Removal Software is removed Maintenance Software is upgraded or redeployed Deployment Software is installed Preparation Software installation files are acquired In Windows 2000, you can use Group Policy to manage the software deployment process centrally, or from one location. You can apply Group Policy settings to users or computers in a site, domain, or organizational unit (OU) to automatically install, upgrade, or remove software for the users and computers in the site, domain, or OU. By applying Group Policy settings to software, you can manage the various phases of software deployment without needing to visit each computer individually. The following list describes each phase in the software installation and maintenance process: 1. Preparation. You prepare the files that enable an application to be deployed with Group Policy. To do this, copy the Windows Installer package files for an application to a software distribution point, which can be a shared folder on the server. You can acquire a Windows Installer package file from the application’s vendor, or you can create a package file by using a third-party utility. 2. Deployment. An administrator creates a Group Policy object (GPO) that installs the software on the computer and links the GPO to an appropriate Active Directory container. The software actually installs either when the computer starts or when a user activates the application. 3. Maintenance. The deployed software is upgraded with the new version or redeployed with a service pack and patch. The software is automatically upgraded or redeployed either when the computer starts or when a user activates the application. 4. Removal. To eliminate software that is no longer required, remove the software package setting from the GPO that originally deployed the software. The software is automatically removed either when the computer starts or when a user logs on. Slide Objective To provide an overview of how you can use Group Policy to manage software deployment. Lead-in Managing software is a process that consists of four phases: preparation, deployment, maintenance, and removal. Briefly discuss each phase in the software installation process, but avoid going into detail about each phase. [...]... compact disc 4 Module 9: Using Group Policy to Manage Software # Deploying Software Slide Objective To introduce the topics related to deploying software Lead-in Windows 2000 provides a new way for administrators to deploy software in an organization ! Software Deployment ! Creating a Software Distribution Point ! Assigning Software ! Publishing Software ! Using Group Policy to Deploy Software Packages... installs it Module 9: Using Group Policy to Manage Software 9 Using Group Policy to Deploy Software Packages Slide Objective To illustrate the procedure for using Group Policy to assign and publish software packages Lead-in You assign and publish software by creating a GPO and then linking it to an appropriate container After deploying software, you can also modify the options for deployment Deploy Software. .. pack or software patch Module 9: Using Group Policy to Manage Software 27 Removing Deployed Software Slide Objective To describe the method for removing deployed software Software Removal Software Removal Lead-in Software Installation provides administrators with two different ways to remove deployed software: forced removal or optional removal Delivery Tip Demonstrate how to remove deployed software. .. Removing Software Slide Objective To introduce the lab Lead-in In this lab, you will deploy mandatory and optional upgrades of software by using Group Policy You will also remove software previously deployed by using Group Policy Explain the lab objectives Objectives After completing this lab, you will be able to: ! Use Group Policy to deploy mandatory upgrades of software ! Use Group Policy to deploy... applications g Close Group Policy, and then click Close to close the Information Services Properties dialog box h Close all open windows, and then log off 20 Module 9: Using Group Policy to Manage Software Exercise 2 Testing Software Assignment Scenario After making changes to the Group Policy settings, you want to test that the software is assigned correctly Goal In this exercise, you will test the software. .. then click OK 10 Module 9: Using Group Policy to Manage Software Changing Options for Deployed Software Packages After you have deployed a software package by using Group Policy, you can change the deployment options that were set during the initial deployment of software For example, you can prevent a software package from being installed by using document activation To change the software deployment... during setup Module 9: Using Group Policy to Manage Software 11 Setting Software Installation Defaults Slide Objective To illustrate the procedure for setting software installation defaults for software deployment by using Group Policy Lead-in You can set software installation defaults by setting properties on the software installation object for either computer or user configurations Software installation... required OUs and users, run the Software. vbs script file from C:\Moc\Win2154A\Labfiles Estimated time to complete this lab: 30 minutes Module 9: Using Group Policy to Manage Software 19 Exercise 1 Assigning Software Scenario Northwind Traders has decided to centrally manage the deployment of applications to users You want to ensure that Windows 2000 Support Tools are available to all users in the Information... types, and the differences between deploying an application to users and computers, will be discussed later in this module 6 Module 9: Using Group Policy to Manage Software Creating a Software Distribution Point To Create a Software Distribution Point: To Create a Software Distribution Point: Slide Objective To describe the process of creating a software distribution point Create a shared folder Create... either install software for users in advance, or give users the option to install the software that they require, as it is needed Module 9: Using Group Policy to Manage Software 5 Software Deployment Slide Objective To provide an overview of the software deployment process Lead-in When deploying software, you use Group Policy to specify how applications are installed and maintained within your organization . this module, you will learn about how to use Group Policy to deploy and manage software. 2 Module 9: Using Group Policy to Manage Software Introduction to. practices for using Group Policy to manage software. Emphasize the reason for each best practice. Module 9: Using Group Policy to Manage Software vii Customization