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After this chapter the student should have acquired the following knowledge and skills: Recognize and apply the difference between intrinsic and extrinsic rewards, motivate others by meeting their higher-level needs, apply needs-based theory of motivation implement individual and systemwide rewards,…
Art of Leadership & Motivation HRM – 760 Lecture - FACILITATOR Prof. Dr. Mohammad Majid Mahmood Leader Leader as as aa Change Change Agent Agent We We Want Want Change Change Without Without Change Change Why Why Change? Change? INSANITY Doing the Same Things & Expecting Better Results Why Why Change? Change? CHANGE IS THE ONLY THING THAT WILL NEVER CHANGE. SO BETTER ADAPT TO IT What ever level you reach, getting better never stops Any alterations in the people, structure, or technology of an organization change must involve the people – change must not be imposed upon the people Change Difference between two situations or conditions Change is a window or way where you can see the future or outcome or a different world Change Change “If You Can’t Change Your Mind, You Can’t Change Anything”-George B Shaw 10 Work Stress & its Management Work Stress & its Management Stress 35 Issues Issues in in Managing Managing Change Change Handling Employee Stress due to Change How Potential Stress Becomes Actual Stress? • When there is uncertainty over the outcome • When the outcome is important 36 Causes of Stress Causes of Stress 37 Managing Managing Stress Stress Prayer Negotiate Diet Exercise Improved Recruitment & Selection Use of realistic goal setting Training & Development Improved organizational communication Redesigning of jobs Increased employee participation Wellness programs Provide a counseling program 38 Resistance Resistance to to Change Change Most people not like change Creates ambiguity and uncertainty – Creates stress 39 Reasons Reasons to to Resist… Resist… Individual Resistance * Economic reasons * Personal Reasons * Social Reasons Organizational Resistance * Organizational Structure * Resource Constraints * Threat to power & influence 40 Minimizing Minimizing Resistance Resistance to to Change Change Communication Highest priority and first strategy for change Improves urgency to change Reduces uncertainty (fear of unknown) Problems time consuming and costly Minimizing Minimizing Resistance Resistance to to Change Change Communication Training Provides new knowledge and skills Includes coaching and learning Helps break old routines and adopt new roles Problems potentially time consuming and costly Minimizing Minimizing Resistance Resistance to to Change Change Communication Training Employee Involvement Increases ownership of change Helps saving face and reducing fear of unknown Includes task forces, conferences Problems time-consuming, potential conflict Minimizing Minimizing Resistance Resistance to to Change Change Communication Training Employee Involvement Stress Management Potential benefits – More motivation to change – Less fear of unknown – Fewer direct costs Problems time-consuming, expensive, doesn’t help everyone Minimizing Minimizing Resistance Resistance to to Change Change Communication Training Employee Involvement Stress Management Negotiation When people don’t support change Influence by exchange Problems – Expensive – Lack of commitment Minimizing Minimizing Resistance Resistance to to Change Change Communication Training Employee Involvement Stress Management Negotiation Coercion When all else fails Forceful influence Firing people Problems – Reduces trust – May create more resistance Managing Change + + Vision + Skills + Incentives + Resources + Action Plan = Confusion Vision + Skills + Incentives + Resources + Action Plan = Anxiety Vision + Skills + Vision + Skills + Incentives + Resources + Vision + Skills + Incentives Incentives Incentives + Resources + Action Plan Successful = Change Skills Vision + Resources + Action Plan Action Plan + Resources + Action Plan = Slow the Change = Frustration = False Starts 47 Conclusion Conclusion Change is never easy Keep the big picture in mind Persistence Focus Stamina 48 Thank you Thank you for your kind attention! for your kind attention! FACILITATOR Prof. Dr. Mohammad Majid Mahmood Bagram 49 ... Can Can the the quality quality of of the the part part being being produced produced be be improved improved by by changing changing the the sequence sequence of of the the operation? operation?... in complete control? ?of? ?how you respond to what happens 21 Human beings, by changing the inner attitudes? ?of? ?their minds, can change the outer aspects? ?of? ? their lives William James (1842 - 191 0) 22 ANTICIPATE... identified The environment changes -Robert Byrne- 18 Workforce World Politics Social Trends Technology Forces For Change Economic Shocks Competition 19 Agents Agents of of Change Change Inside Change Agents