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After this chapter the student should have acquired the following knowledge and skills: Recognize how mental models guide your behavior and relationships; engage in independent thinking by staying mentally alert, thinking critically, and being mindful rather than mindless.
1 Art of Leadership & Motivation HRM – 760 Lecture 6 FACILITATOR Prof Dr Mohammad Majid Mahmood The Importance of Communication Skills for Business Leaders as expressed by Business Authorities “Top executives from Fortune 500 companies rate communications skills as the most important quality for business leaders.” New York Times Business Section “There may be no single thing more important in our efforts to achieve meaningful work and fulfilling relationships than to learn and practice the art of communication.” The Art of Leadership Max De Pree, Author Original Message Percentage of Understanding lost in communication 100 Percent Top mgt’s understanding 63 percent VP Understanding 56 percent General mgr’s understanding 40 percent Division mgr’s understanding Average Average 30 percent Information Information Unit mgr’s understanding 20 percent Loss Loss Employee’s understanding We need to improve communication as 70 % of our communication efforts are: • misunderstood • misinterpreted • rejected • distorted or • not heard Cost of Correspondence • One page business letter that took 10 minutes to dictate cost between $50-$100 • Poor writing costs even more since it o Waste Time o Wastes Effort o Jeopardizes goodwill THE QUALITY OF YOUR LIFE IS THE QUALITY OF YOUR COMMUNICATION ~ BOTH WITH YOURSELF & OTHERS Think > listen > talk Communication "You are not only responsible for what you say, but also for what you do not say." – Martin Luther Need for Communication 1.Very strong in Human beings 2.Considered as a basic need, as in the case of eating, sleeping, etc 3.Established as both social & individual need 10 Words Are Energy • Never use words like defeats, failure & problem Always talk of “Hope, Belief, Faith, Victory & Success.” • When you use a Positive word, it raises your Energy Levels & Putting you in a “Winning Frame of Mind.” • Words are Energy use them in your favor!! 20 Sharing of Resources "A candle loses nothing by Lighting another candle" 21 • If you have your sight, you are blessed • If you have insight, you are a thousand times blessed 22 To be conscious that you are ignorant is a great step to knowledge Benjamin 23 Doing is Believing • "I hear and I forget. I see and I remember. • I do and I understand." (Confucius 551479 BC) 24 Communication • "He who wishes to talk well must first think well.” • "When you speak, your speech should be better than your silence would have been." (Origin unknown) 25 "I praise loudly. I blame softly.“ • (unknown) 26 "Great speakers are not born, they're trained." Dale Carnegie "Perhaps you will forget tomorrow the kind words you say today, but the recipient may cherish them over a lifetime.“ Dale Carnegie 27 Conversation with Wise Man “A single conversation with a wise man is better than ten years of study.” Chinese Proverb 28 "Communication is really all anyone ever gets paid for ultimately and if you cannot effectively communicate you will PAY not get paid " Doug Firebaugh 29 "Kind words can be short and easy to speak, but their echoes are truly endless." - Mother Theresa 30 Communication Goals To change behavior To get and give Information To persuade To get action To ensure understanding Source: CGAP Direct COMMUNICATION – Do you know? • PEOPLE REMEMBER: – 10 % of what they read – 20 % of what they hear – 30 % of what they see – 50 % of what they see and hear – 80 % of what they say – 90 % of what they say and 32 COMMUNICATION – Do you know? • If you tell people something without repetition: – After 24 hours, 25 % have forgotten it – After 48 hours, 50 % have forgotten it – After 72 hours, 75 % have forgotten it – After one week, 96 % have forgotten it 33 FACILITATOR Prof Dr Mohammad Majid Mahmood 34 .. .Art of Leadership & Motivation HRM – 760 Lecture 6 FACILITATOR Prof Dr Mohammad Majid Mahmood The Importance of Communication Skills for Business Leaders... meaningful work and fulfilling relationships than to learn and practice the art of communication.” The Art of Leadership Max De Pree, Author Original Message Percentage of Understanding lost in communication... Percentage of Understanding lost in communication 100 Percent Top mgt’s understanding 63 percent VP Understanding 56 percent General mgr’s understanding 40 percent Division mgr’s understanding Average Average