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POOR LISTENING SKILL IN BUSINESS COMMUNICATIONI. INTRODUCTION TML JOINT STOCK COMPANY Facilitator Training Background: listening skills in communication among staff Purpose: 1. determine the level of their listening skills. 2. find out factors affecting their listening skills. 3. elicit suggestions for improvement. Online questionnaire: openended and multiplechoice questions 100 500 people (has been working for less than 2 months)
POOR LISTENING SKILL IN BUSINESS COMMUNICATION BY TML JOINT STOCK COMPANY Group: Thinking I INTRODUCTION TML JOINT STOCK COMPANY Facilitator & Training II BACKGROUND & PURPOSE Background: listening skills in communication among staff Purpose: determine the level of their listening skills find out factors affecting their listening skills elicit suggestions for improvement III METHODS Online questionnaire: open-ended and multiple-choice questions 100/ 500 people (has been working for less than months) IV FINDINGS The level of comprehensive listening in business communication 7% 18% 28% 30%-50% 50%-70% 70%-90% 47% 90%-100% IV FINDINGS How poor listening skills affect the staff’s work 7% 15% 45% 33% hard to get along well with colleagues hard to complete their tasks misunderstand their tasks others IV FINDINGS The causes for staff’s difficulties in listening to their colleagues 3% 12.5 25.5 20 40.6 Figure: Causes for difficulties in listening among staff Tone and voice Accent Attention Attitude Others V RECOMMENDATIONS For staff: Contact and talk more with colleagues who come from other countries Practice self-control and allow the other person to speak Avoid interrupting when the other person is speaking Observe your listener’s reactions while speaking For company: Organize the training about listening skills to your staff THANK YOU FOR LISTENING ... been working for less than months) IV FINDINGS The level of comprehensive listening in business communication 7% 18% 28% 30%-50% 50%-70% 70%-90% 47% 90%-100% IV FINDINGS How poor listening skills... INTRODUCTION TML JOINT STOCK COMPANY Facilitator & Training II BACKGROUND & PURPOSE Background: listening skills in communication among staff Purpose: determine the level of their listening. .. Avoid interrupting when the other person is speaking Observe your listener’s reactions while speaking For company: Organize the training about listening skills to your staff THANK YOU FOR LISTENING