Test bank herman aguinis – performance management ch25

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Chapter 25—Communicating Research Results: Report Generation, Oral Presentation, and Follow-Up TRUE/FALSE In the communication process, the medium is the receiver or destination of the message ANS: F The medium is the way in which the message is delivered to the audience The audience is the receiver or destination of the message PTS: REF: p 609 NAT: AACSB: Reflective Thinking Just to be safe, the general rule is to include all the parts of a formal research report for all projects and leave it up to the client to decide which information is useful ANS: F The general rule is to include all the parts needed for effective communication in the particular circumstance and no more PTS: REF: p 613 NAT: AACSB: Reflective Thinking Relatively formal and very formal research reports include a letter of transition, which has the purpose of releasing or delivering the report to the recipient ANS: F This is called a letter of transmittal PTS: REF: p 613 NAT: AACSB: Reflective Thinking The letter of authorization is a letter to the researcher that approves the project, details who has responsibility for it, and describes the resources available to support it ANS: T PTS: NAT: AACSB: Reflective Thinking REF: p 613 The summary of the research report should be written before the report itself is written ANS: F The summary should be written only after the rest of the report has been completed PTS: REF: p 614 NAT: AACSB: Reflective Thinking The body of a research report begins with an introduction section ANS: T PTS: NAT: AACSB: Reflective Thinking REF: p 615 The bulk of a research report should be contained in the "results" section of the report ANS: T PTS: NAT: AACSB: Reflective Thinking REF: p 616 © 2010 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part 8 The limitations of the research study should not be discussed in the research report ANS: F Because no research is perfect, its limitations should be indicated in the report PTS: REF: p 616 NAT: AACSB: Reflective Thinking Highly technical sections of the research report should be presented in the appendix of the report ANS: T PTS: NAT: AACSB: Reflective Thinking REF: p 617 10 Detailed and comprehensive tables should be presented in the appendix of the research report ANS: T PTS: NAT: AACSB: Reflective Thinking REF: p 617 11 The outline for a basic research report is the same as that for an applied research report ANS: F When basic research reports are written, the outline changes slightly since some components become irrelevant The basic research report will place a greater emphasis on how the current research is integrated into the previous literature dealing with the research topic PTS: REF: p 617 NAT: AACSB: Reflective Thinking 12 Graphics used in a research report not need to be interpreted for the reader in the text of the report ANS: F Graphics used in a research report should always be interpreted for the reader in the text of the report PTS: REF: p 617 NAT: AACSB: Reflective Thinking 13 The boxheads of a table contain the captions for the rows of the table ANS: F The boxheads, or bannerheads, contain the captions for the columns of the table PTS: REF: p 619 NAT: AACSB: Reflective Thinking 14 The purpose of charts in a research report is to translate numbers into a visual form that displays the relationship between the numbers ANS: T PTS: NAT: AACSB: Reflective Thinking REF: p 619 15 The main advantage of using charts is that they are not subject to distortion ANS: F Charts are subject to distortion, whether unintentional or deliberate PTS: REF: p 620 NAT: AACSB: Reflective Thinking © 2010 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part 16 Six slices in a pie chart is a typical maximum ANS: T PTS: NAT: AACSB: Reflective Thinking REF: p 622 17 The most common independent variable for line charts is time ANS: T PTS: NAT: AACSB: Reflective Thinking REF: p 622 18 A stratum chart shows the relationship of more than one dependent variable to the independent variable ANS: F This describes the multiple-line graph The stratum chart shows how the composition of a total quantity changes as the independent variable changes PTS: REF: p 623 NAT: AACSB: Reflective Thinking 19 Two common variants of the bar chart format are the subdivided-bar chart and the multiple-bar chart ANS: T PTS: NAT: AACSB: Reflective Thinking REF: p 624 20 The purpose of an oral presentation of a research report is to present all of the details of the research ANS: F The purpose of an oral presentation is to highlight the most important findings of a research report and provide clients or line managers with an opportunity to ask questions PTS: REF: p 625 NAT: AACSB: Reflective Thinking 21 Thorough preparation and practice for an oral presentation of a research report is one of the keys to an effective presentation ANS: T PTS: NAT: AACSB: Reflective Thinking REF: p 625 22 An effective oral presentation of a research report should include adapting the report to fit the needs of the audience ANS: T PTS: NAT: AACSB: Reflective Thinking REF: p 625 23 A good rule-of-thumb for an oral presentation of a research report is to not be redundant ANS: F A good rule-of-thumb for an oral presentation of a research report is: "Tell the audience what you are going to tell them, then tell them, then tell them what you just told them." PTS: REF: p 625 NAT: AACSB: Reflective Thinking 24 One way to communicate a research report to the managers of an organization is through the organization's Intranet © 2010 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part ANS: T PTS: NAT: AACSB: Reflective Thinking REF: p 626 25 When a researcher contacts a decision-maker after the decision-maker has had a chance to read the research report to ask if any part of the report needs further clarification, this is known as a research follow-up ANS: T PTS: NAT: AACSB: Reflective Thinking REF: p 627 MULTIPLE CHOICE All of the following are elements of the communication process EXCEPT: a message b regulations c feedback d audience ANS: B PTS: NAT: AACSB: Reflective Thinking REF: p 609 The manager who writes the report would be part of which element of the communication process? a medium b message c communicator d audience ANS: C PTS: NAT: AACSB: Reflective Thinking REF: p 609 In the communication process, the findings of the research project report would be considered the: a message b audience c feedback d source ANS: A PTS: NAT: AACSB: Reflective Thinking REF: p 609 The oral presentation at the end of a research project would be part of which element of the communication process? a medium b audience c communicator d message ANS: A PTS: NAT: AACSB: Reflective Thinking REF: p 609 In the communication process, the manager who makes a decision based on the business research would be part of which element of the communication process? a message b source © 2010 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part c audience d communicator ANS: C PTS: NAT: AACSB: Reflective Thinking REF: p 609 A written statement of a research study and its results is known as a(n): a communicator b medium c field of experience d research report ANS: D PTS: NAT: AACSB: Reflective Thinking REF: p 611 The arrangement of the parts of a research report is known as the: a results b report format c introduction d summary ANS: B PTS: NAT: AACSB: Reflective Thinking REF: p 611 Which of the following is an element of a research report? a title page b executive summary c body d all of the above ANS: D PTS: NAT: AACSB: Reflective Thinking REF: p 611 In writing a research report, the idea that “all parts needed for effective communication should be included, and no more than this” deals with which aspect of the report? a distortion b format c formality d synergy ANS: C PTS: NAT: AACSB: Reflective Thinking REF: p 613 10 Which element of a research report should state the title of the report, for whom the report is prepared, by whom it was prepared, and the date of releases or presentation? a preamble b appendix c letter of transmittal d title page ANS: D PTS: NAT: AACSB: Reflective Thinking REF: p 613 11 Hans is writing a letter to include after the title page of a research report The purpose of this letter is to release or deliver the report to the recipient rather than provide detailed information of the research findings This letter is called the: © 2010 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part a b c d letter of authorization letter of transmittal introductory letter formality letter ANS: B PTS: NAT: AACSB: Reflective Thinking REF: p 613 12 The document to the researcher that approves the project, details who has responsibility for it, an describes the resources available to support it is called the: a letter of authorization b letter of transmittal c introductory letter d formality letter ANS: A PTS: NAT: AACSB: Reflective Thinking REF: p 613 13 The last thing that should be written in a research report is the: a summary b body c introduction d appendix ANS: A PTS: NAT: AACSB: Reflective Thinking REF: p 614 14 All of the following are elements of the executive summary of research report EXCEPT: a recommendations, or suggestions for action, based on the conclusions b objective of the report c the methodology and the major results d detailed charts and tables with results ANS: D PTS: NAT: AACSB: Reflective Thinking REF: p 615 15 The specific objectives of the research report should be presented in the: a appendix b introduction c results d recommendations ANS: B PTS: NAT: AACSB: Reflective Thinking REF: p 615 16 Which aspect of the research methodology section of the research report should include an explanation of whether the research was exploratory, descriptive, or causal? a sample design b research design c analysis d data collection ANS: B PTS: NAT: AACSB: Reflective Thinking REF: p 616 17 The findings of the study should be presented in the _ section © 2010 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part a b c d introduction recommendations appendix research methodology ANS: D PTS: NAT: AACSB: Reflective Thinking REF: p 616 18 In which section of the research report should comprehensive or detailed charts be placed? a introduction b body c executive summary d appendix ANS: D PTS: NAT: AACSB: Reflective Thinking REF: p 617 19 In the research report, the “suggestions for actions that should be taken” appears in which section of the report? a title page b introduction c conclusions and recommendations d body ANS: C PTS: NAT: AACSB: Reflective Thinking REF: p 617 20 When a researcher uses pictures, tables, or charts to clarify complex points or emphasize a message in a research report, he or she is using: a verbal elements b medium elements c graphic aids d formalizers ANS: C PTS: NAT: AACSB: Reflective Thinking REF: p 617 21 Which of the following contain the captions for the rows of a table? a boxheads b footnotes c source notes d stubheads ANS: D PTS: NAT: AACSB: Reflective Thinking REF: p 618 22 In which type of chart the slices represent a percentage of the whole? a bar chart b line chart c column chart d pie chart ANS: D PTS: NAT: AACSB: Reflective Thinking REF: p 621 © 2010 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part 23 In a typical line graph, the _ variable is shown on the vertical y-axis and the _variable is shown on the horizontal x-axis a dependent; independent b ratio; nominal c independent; dependent d primary; secondary ANS: A PTS: NAT: AACSB: Reflective Thinking REF: p 622 24 In the typical bar chart, the _ variable is plotted on the vertical y-axis while the _ variable is plotted on the horizontal x-axis a independent; dependent b nominal; interval c dependent; independent d ratio; ordinal ANS: C PTS: NAT: AACSB: Reflective Thinking REF: p 623 25 When a researcher contacts a client after the client has had a chance to review the research report, this is referred to as a(n): a oral presentation b letter of transmittal c letter of approval d research follow-up ANS: D PTS: NAT: AACSB: Reflective Thinking REF: p 627 COMPLETION In the communication process, the is the writer of the research report ANS: communicator PTS: REF: p 609 NAT: AACSB: Reflective Thinking In the communication process, the findings of the research report are known as the ANS: message PTS: REF: p 609 NAT: AACSB: Reflective Thinking In the communication process, the written report is known as the ANS: medium PTS: REF: p 609 NAT: AACSB: Reflective Thinking In the communication process, the receiver of the research report is known as the © 2010 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part ANS: audience PTS: REF: p 609 NAT: AACSB: Reflective Thinking An oral or written statement of the results of the research study, its strategic recommendations, and its other conclusions presented to a specific audience is known as the ANS: research report PTS: REF: p 611 NAT: AACSB: Reflective Thinking The arrangement of the parts of a research report needed to create a good report is known as the ANS: report format PTS: REF: p 611 NAT: AACSB: Reflective Thinking The part of a research report that releases or delivers the report to the recipient is called the ANS: letter of transmittal PTS: REF: p 613 NAT: AACSB: Reflective Thinking The last step in the writing of the research report is to write the ANS: summary PTS: REF: p 614 NAT: AACSB: Reflective Thinking The part of the body of the research report that discusses the specific objectives of the research project is known as the section of the report ANS: introduction PTS: REF: p 615 NAT: AACSB: Reflective Thinking 10 The part of the research report body that must explain technical procedures and findings of the research in a manner appropriate for the audience is called the section of the report ANS: research methodology PTS: REF: p 616 NAT: AACSB: Reflective Thinking 11 Any material that is too technical or too detailed should go in the element of the research report called the ANS: appendix PTS: REF: p 617 NAT: AACSB: Reflective Thinking © 2010 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part 12 The diagrams included in the research report that are used to clarify complex points are known as ANS: graphic aids PTS: REF: p 617 NAT: AACSB: Reflective Thinking 13 In a table, the titles of the rows of the table are known as ANS: stubheads PTS: REF: p 618 NAT: AACSB: Reflective Thinking 14 If a table is based on material from one or more secondary sources rather than on new data generated by the project, this should be acknowledged in the table’s ANS: source notes PTS: REF: p 618 NAT: AACSB: Reflective Thinking 15 The typical maximum of slices in a pie chart is slices ANS: six (6) PTS: REF: p 621 NAT: AACSB: Reflective Thinking ESSAY Discuss the elements of the communication process and how they relate to a research report ANS: The elements of the communication process are: (1) Communicator - the source or sender of the message (the writer of the report) (2) Message - the set of meanings being sent to or received by the audience (the findings of the research project) (3) Medium - the way in which the message is delivered to the audience (the oral or written report itself) (4) Audience - the receiver or destination of the message (the manager who will make a decision based on the report findings) (5) Feedback - a communication, also involving a message and channel, that flows in the reverse direction (from the audience to the original communicator) and that may be used to modify subsequent communications (the manager’s response to the report) PTS: REF: p 609 NAT: AACSB: Reflective Thinking| AACSB: Communication List the seven major elements of a formal research report ANS: A research report includes: (1) Title page (sometimes preceded by a title fly page) (2) Letter of transmittal (3) Letter of authorization © 2010 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part (4) Table of contents (5) Executive summary (6) Body (7) Appendix PTS: REF: p 611 NAT: AACSB: Reflective Thinking| AACSB: Communication Discuss what is included in the body of a research report ANS: The body constitutes the bulk of the report and begins with an introduction section setting out the background factors that made the project necessary as well as the objectives of the report This section explains why the project was done and what it aimed to discover The second part of the body is the research methodology section This part should address four topics: research design, sample design, data collection and fieldwork, and analysis The results section should make up the bulk of the report and should present, in some logical order, those findings of the project that bear on the objectives The last part of the body is the conclusions and recommendations section, which includes opinions based on the results and suggested recommendations for action PTS: REF: pp 615-617 NAT: AACSB: Reflective Thinking| AACSB: Communication Discuss the various types of graphic aids researchers can include in a research report ANS: Several types of graphic aids may be useful in research reports including: (1) Tables - most useful for presenting numerical information, especially when several pieces of information have been gathered about each item discussed (2) Charts - translate numerical information into visual form so that relationships may be easily grasped (3) Pie charts - shows the composition of some total quantity at a particular time (4) Line graphs - useful for showing the relationships of one variable to another (5) Bar charts - show changes in the value of a dependent variable at discrete intervals of the independent variable PTS: REF: pp 617-625 NAT: AACSB: Reflective Thinking| AACSB: Communication Describe the purpose of the oral presentation and list suggestions for effective presentations ANS: The purpose of the oral presentation is to highlight the most important findings of a research project and provide clients or line managers with an opportunity to ask questions One rule stands above all when preparing a presentation - be as simple as possible Several keys to effective presentations include: (1) Be prepared (2) Adapt to the audience (3) Don’t lecture or read to the audience (4) Avoid research jargon and use short, familiar words (5) Maintain eye contact (6) Use graphic and other visual aids (7) Use gestures (8) Invite participation from the audience © 2010 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part PTS: REF: pp 625-626 NAT: AACSB: Reflective Thinking| AACSB: Communication © 2010 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part
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