Những kỹ năng cơ bản khi làm việc tại công ty Samsung

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Những kỹ năng cơ bản khi làm việc tại công ty Samsung Business Etiquette Features Dress Code Greeting2. Business Communication Skill Calling Answering Phone Call Conversation Report Commission Jun 2007 SANIVA Business Etiquette - Features & Dress Code - Greeting Business Communication Skill - Calling & Answering Phone Call - Conversation - Report & Commission What’s the difference between Manners & Etiquette ? Why is business manners and etiquette important? Featur es Makeup The context of conversation Facial expressio n Narrati on Mann er Mind Hair Style (7%) Image conveyin g method (38%) (55%) Attitu de Fashio n Postu re Motio n Voice,accent Expressio n,attitude Business Etiquette - Features & Dress Code - Greeting Features & Dress Code For Men Hai r Accessorie s Clothe s Shoe s Features & Dress Code For Women Hair Make-up Clothes Accessorie s Fingernail s Features & Dress Code Unaccepted Dress Code Shorts Torn Jeans Long Fingernai ls Slippers Heavy Make-up Features & Dress Code Business Casual Dress Code Features & Dress Code Proper way of Dressing up 10 Business Card When Receiving a Business Card - Always with both hands, after reading his/her rank and name - Without holding or fiddling, put it in your jacket or top pocket - When consulting, it is understandable to put on top of the table during the conference 25 Business Card When Receiving a Business Card - Always with both hands, after reading his/her rank and name - Without holding or fiddling, put it in your jacket or top pocket - When consulting, it is understandable to put on top of the table during the conference 26 Handshake Requesting for a handshake  When the person in higher rank or a woman requests, it is courteous to shake their hand(s) Handshaking  How to hold the hand  Attitude 27 Business Communication Skill - Calling & Answering Phone Call - Conversation - Report & Commission 28 Calling & Answering Phone Calls Receiving Phone Calls -Receive the phone call after it rings a couple of times - Prepare to take notes and tell your name and position - Bow after you check who it is - Listen carefully while taking notes - After the main discussion is finished, summarize and check the notes - Close up the conversation, say goodbye and put the receiver down quietly after the other person hangs up 29 Calling & Answering Phone Calls Making a Phone Call - Write down and summarize the content to discuss on the phone - When someone picks up, tell your name and check who the other person is - After a short greeting, talk to the person regarding the time, place and situation - After the main conversation is finished, say goodbye 30 Calling & Answering Phone Calls In these cases…  When the person does not tell his/her name and ask you’re your chief/boss?  When you want to talk to the clerk, but the Department Head him/herself received the call?  When someone ask an urgent question for another department? 31 Conversation Manner Good etiquette for conversation S mile O pen posture F orward lean T ouch E ye contact N od 32 Conversation Manner When Listening When Talking 33 Report Official Tool of Business Communication - Report a fact of business situation - Propose a plan of what I or we want to - To make decision from several alternative Direction of Report - From bottom to top - From one department to the other department -Sharing 34 Report Two Types of Basic Report - Paper Reporting : Official, Important but not urgent - Oral Reporting, unofficial : Unofficial, Important and urgent Ex) Proposal for building of new Plant in Vietnam Accident in Production Line Personal Annual Leave for vacation 35 Commission Basic Channel to Communicate with Top - Receiving a Mission or Order from your Boss or Top management - Starting point of your new task - It could be a troublesome, but you can get a chance to learn new job - After one task, you can get one trust with your Boss 36 Commission Useful Tip for Commission - Make it sure what they want to get as a result - Ask them again and again if something is not cleared - Make it sure when they want to finish it - Note the information on your diary book - If you couldn’t finish it till due date, Report it promptly and Say that “I want to discuss with you to solve some issues or barriers” “Always carry your diary book and pen when you meet in advance your Boss.” 37 Our Object of life is Practice not Learning 38 Thank you! Ca’m o’n Gam Sa Ham ni-da 39 ... important? Featur es Makeup The context of conversation Facial expressio n Narrati on Mann er Mind Hair Style (7%) Image conveyin g method (38%) (55%) Attitu de Fashio n Postu re Motio n Voice,accent Expressio... Women: Women:One Onehand handon ontop topof ofanother anotheron onyour yourstomach stomach Put Putyour yourheels heelstogether togetherand andthe thetoes toesapart apartwith withaa45° 45°gap gap
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